p>FREQUENTLY: Bend/twist, Climb stairs/ladder, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Problem solving, Repetitive hand/arm use, Sitting, Squat/kneel, Standing, Walking, Working Outdoors. Columbus, Ohio30+ days ago
p>Visiting Angels Central Ohio is seeking a strong General Manager, Senior Home Care to serve as the day-to-day operating leader of our business across both territories. This includes caregiver recruiting and hiring, onboarding and training, caregiver engagement and retention, client intake and conversion, scheduling and matching, compliance, documentation, service recovery, and team accountability.
p>Job Description Summary: The Manager, Customer Experience leads day to day departmental operations to deliver a high quality, consistent customer experience.
Responsibilities And Duties:
Lead daily operations of the customer experience department to ensure consistent, high‑quality service delivery.
Westerville, Ohio30+ days ago
p>Position Overview: We are a national powerhouse in-home care practice seeking a highly motivated and experienced Home Care Office Manager with a strong track record of driving business growth and managing daily operations in the home care industry. As the Office Manager, you will be responsible for overseeing all aspects of our home care agency, with a particular focus on developing and executing strategies to drive expansion, increase client base, and maximize revenue.
p>ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Steward the multi-quarter roadmap, translating strategy into sequenced, measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.
Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$151,000-$207,900 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection.
The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
li>Develops and establishes trusting relationships with each customer that enables the CDM to influence their purchasing decisions; implement Look of Success (LOS); identifies the optimal mix of packages and brands for each outlet based on beverage categories and consumer account needs. Prepares business reviews for customer presentation; creates and constructs contract documents to be shared with and signed by customers; assembles all data and populates information into all customer evaluations (EVA's) in preparation for management approval.
Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
LTC SAMs must understand: payer requirements, pharmacy fulfillment processes, patient access programs, reimbursement tools such as cover my meds Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers' confidence to prescribe Axsome medications for appropriate patients Communicate territory activity in an accurate and timely manner as directed by management Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results Successfully complete all training classes in a timely manner Complete administrative duties in an accurate and timely fashion Manage efforts within assigned promotional budget Effectively collaborate across all corporate functions Attend medical congresses and society meetings as needed Ensure timely access for patients through patient services and savings programs Overnight travel as indicated by the needs of the business Additional responsibilities as assigned Qualifications / Requirements Bachelor's degree from an accredited college or university Minimum of 5 years of pharmaceutical/biotech sales experience, including 2+ years in LTC or account-based selling environments Demonstrated experience delivering outstanding results, including Top 10% or Elite/President's Club performance Launch experience strongly preferred Must live within the geography of the assigned territory Experience collaborating with cross-functional teams, utilizing differential resources to achieve business goals Proven ability to successfully manage multiple tasks concurrently under accelerated timelines in a dynamic environment Ability to thrive with ambiguity and business environments with high expectations Patient support services experience a plus Strong digital marketing aptitude Strong interpersonal, presentation, and communication skills Frequent driving, including extended periods of time behind the wheel Prolonged sitting and standing as part of daily job functions Ability to lift and carry up to 30lbs regularly Overhead reaching required to close and secure liftgates or similar equipment Salary & Benefits The anticipated salary range for this role is $100,000 - $150,000. Develop a comprehensive and effective territory business plan inclusive of account plans for targeted LTC facilities aimed at achieving and exceeding quarterly & annual goals established by commercial leadership Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines Develop strong customer relationships by better understanding the customer's needs Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials) Navigate Market Access and Reimbursement.
Columbus, Ohio30+ days ago
The RN Case Manager plays a critical role in supporting seniors and veterans to live independently at home by providing professional nursing oversight and ensuring compliance with Visiting Angels policies, state regulations, and best practices in home care. This role serves as the clinical liaison between clients, families, caregivers, and office staff to ensure safe, effective, and compassionate home care.