New["Retail Sales Associate","Retail Sales Associate"] VUORI CLOTHING["Retail Sales Associate","Retail Sales Associate"]Boston$17–$19 / hourJob DescriptionThe role of a Retail Sales Associate at Vuori is to forge connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy optimistic outlook. Work with the sales team to ensure each customer receives the best service possible.* Greet customers in a timely, authentic and engaging manner.*
New["Part Time Sales Associate, Google Store Retail","Part Time Sales Associate, Google Store Retail"] Mosaic["Part Time Sales Associate, Google Store Retail","Part Time Sales Associate, Google Store Retail"]Boston$19–$21 / hourThey will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brands ownership, by being the experts of the brands devices, software, and third party products and services in the brands Better Together ecosystem. With 3,000+ team members and hubs in Toronto and Dallas, we've spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.
["Retail Commission Sales Associate, Boston - Downtown - Full Time","Retail Commission Sales Associate, Boston - Downtown - Full Time"] Macys["Retail Commission Sales Associate, Boston - Downtown - Full Time","Retail Commission Sales Associate, Boston - Downtown - Full Time"]BostonWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade.
New["Retail Sales Associate - Newbury St","Retail Sales Associate - Newbury St"] The Gap["Retail Sales Associate - Newbury St","Retail Sales Associate - Newbury St"]Boston$15–$16.50 / hourWhat You'll Do* All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.* Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately* Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration* Promote loyalty by educating customers about our loyalty programs* Leverage omni channel offerings to deliver a frictionless customer experience* Support sales floor, fitting room, check out, and back of house processes, as required* Courteous and responsive to internal/external request* Exchange and verifies job related information to provide supportWho You Are* Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals* Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required* Able to handle customer interactions and potential issues/concerns courteously and professionally* Use basic information-gathering skills to solve problems* Ability to learn procedural knowledge acquired through on- the-job trainingBenefits at Athleta* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.* It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.
New["Retail Sales Associate-THE LOOP","Retail Sales Associate-THE LOOP"] Bath & Body Works["Retail Sales Associate-THE LOOP","Retail Sales Associate-THE LOOP"]MethuenMust be available to work peak days and times, including varied shifts of evenings, weekends, and holidaysCore Competencies* Lead with Curiosity & Humility* Build High Performing Teams for Today & Tomorrow* Influence & Inspire with Vision & Purpose* Observe, Engage & Connect* Strive to Achieve Operational Excellence* Deliver Business ResultsBenefitsBath & Body Works associates are the heart of our business. daily, weekly, or whenever a need arises.* 40% merchandise discount and free Bath & Body Works product that encourages you to come back to your senses!* Visit bbwbenefits.com for more details.
GC Retail Sales Associate Store 512 NEW Guitar Center IncGC Retail Sales Associate Store 512 NEWManchester, NHCustomer Engagement: Greet customers like VIPs, understand their musical dreams, and recommend the perfect instruments and gear to make those dreams come true. Product Knowledge: Be the product expert, keeping up with the latest trends and features to help customers make informed decisions.
GC Retail Sales Associate Store 510 NEW Guitar Center IncGC Retail Sales Associate Store 510 NEWNashua, NHCustomer Engagement: Greet customers like VIPs, understand their musical dreams, and recommend the perfect instruments and gear to make those dreams come true. Product Knowledge: Be the product expert, keeping up with the latest trends and features to help customers make informed decisions.
Retail Sales Associate Part Time Tailored Brands IncRetail Sales Associate Part TimeLeominster, MA$15–$18.75 / hourOur Retail Sales Associates are responsible for all aspects of the customer experience within multiplebusinesses (retail, rental, custom, and omni-channel) within a store location including, but not limited to: Engage as a member of a high-performing team through trust, commitment, and a focus on results. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Retail Sales Associate - Part Time Burlington Stores IncRetail Sales Associate - Part TimeChelsea, MALocation 01419 - Chelsea Posting Number P1-1073848-8 Address 1100 Revere Beach Parkway Zip Code 02150 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $15 - $15 per hour. You''ll be responsible for greeting and assisting customers, maintaining a neat, organized, and clean sales floor, and supporting the management team with day-to-day store operations.
Retail Sales Associate - Full-Time Burlington Stores IncRetail Sales Associate - Full-TimeNashua, NHLocation 00101 - Nashua Posting Number P1-1067722-4 Address 51 Gusabel Avenue Zip Code 03063 Position Type Regular Full-Time Career Site Category Store Associate Position Category Retail Store Base Pay $15.00 - $15.00 per hour. You''ll be responsible for greeting and assisting customers, maintaining a neat, organized and clean sales floor, and supporting the management team with day-to-day store operations.
GC Retail Sales Associate Store 510 Guitar CenterGC Retail Sales Associate Store 510Nashua, NHFull timeCustomer Engagement: Greet customers like VIPs, understand their musical dreams, and recommend the perfect instruments and gear to make those dreams come true. Product Knowledge: Be the product expert, keeping up with the latest trends and features to help customers make informed decisions.
GC Retail Sales Associate Store 512 Guitar CenterGC Retail Sales Associate Store 512Manchester, NHCustomer Engagement: Greet customers like VIPs, understand their musical dreams, and recommend the perfect instruments and gear to make those dreams come true. Product Knowledge: Be the product expert, keeping up with the latest trends and features to help customers make informed decisions.
New["Warehouse and Sales Associate","Warehouse and Sales Associate"] Lumber Liquidators["Warehouse and Sales Associate","Warehouse and Sales Associate"]SalemThe retail sales associate at LL Flooring is responsible for supporting the store manager and the assistant managers with daily sales, store operations, and generalcare of the store. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at recruiting@llflooring.com
Retail Sales Associate, Key Holder Destination XL Group, Inc.Retail Sales Associate, Key HolderPeabody, MA$16–$19.92 / hourDXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment.
Xfinity Retail Sales Associate- Salem NH Blufox MobileXfinity Retail Sales Associate- Salem NHSalem, New HampshireWith locations across the country and future expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Company Overview: Blufox Mobile, is the largest branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as retail associates.
Retail Sales Associate, Chestnut Hill Nestle SARetail Sales Associate, Chestnut HillNewton, MAOperations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience.
Retail Sales Associate, Prudential Center Mall, full-time Nestle SARetail Sales Associate, Prudential Center Mall, full-timeBoston, MAOperations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience.
Retail Sales Associate Bob's Discount Furniture IncRetail Sales AssociateSomerville, MA$45,000–$75,000 / hourAs a Retail Sales Associate, you'll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere-just the way Bob's intended! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
Retail Sales Associate tarte cosmeticsRetail Sales AssociateBoston, MA$23–$30 / hourAbout tarte: tarte is the pioneer of high-performance naturals and one of the fastest-growing cosmetic companies in the U.S. Founder & CEO Maureen Kelly created the brand with a mission to develop cruelty-free, easy-to-use, life-tested products packed with skin-loving ingredients that deliver real results for everyday women. Do you want to help further tarte’s mission of creating cruelty-free, eco-chic cosmetics formulated with vitamins, minerals, and without the “icky” ingredients like parabens, mineral oil, phthalates, and gluten?
Retail Sales Associate, Verge Mobile, a T-Mobile Authorized Retailer - Wilmington, MA Verge Mobile – a T-Mobile Premium PartnerRetail Sales Associate, Verge Mobile, a T-Mobile Authorized Retailer - Wilmington, MAWilmington, MassachusettsFull timeBuild proficiencies related to selling T-Mobile wireless products and services to our customers, while providing a best-in-class customer experience by: Exploring individual needs and provide hands-on demonstrations of the latest and greatest technology in-store. You will develop key skills by working hands-on with customers, figuring out what they need, showcasing the latest devices and services, and helping them stay connected.
Retail Sales Associate, Verge Mobile, a T-Mobile Authorized Retailer - Methuen, MA Verge Mobile – a T-Mobile Premium PartnerRetail Sales Associate, Verge Mobile, a T-Mobile Authorized Retailer - Methuen, MAMethuen, MassachusettsFull timeBuild proficiencies related to selling T-Mobile wireless products and services to our customers, while providing a best-in-class customer experience by: Exploring individual needs and provide hands-on demonstrations of the latest and greatest technology in-store. You will develop key skills by working hands-on with customers, figuring out what they need, showcasing the latest devices and services, and helping them stay connected.
Retail Sales Associate, Verge Mobile, a T-Mobile Authorized Retailer - Salem, MA Verge Mobile – a T-Mobile Premium PartnerRetail Sales Associate, Verge Mobile, a T-Mobile Authorized Retailer - Salem, MASalem, MassachusettsFull timeBuild proficiencies related to selling T-Mobile wireless products and services to our customers, while providing a best-in-class customer experience by: Exploring individual needs and provide hands-on demonstrations of the latest and greatest technology in-store. You will develop key skills by working hands-on with customers, figuring out what they need, showcasing the latest devices and services, and helping them stay connected.
Retail Sales Associate Skechers USA IncRetail Sales AssociateMerrimack, NH$17.25–$18.30 / hourServing over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. ABOUT THE ROLE: As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working a job-you're joining a team where growth, customer connections, fashion, and comfort are at the core.
Retail Sales Associate - Part Time AutoZone IncRetail Sales Associate - Part TimeWaltham, MAAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Sales & Metrics Mindedness - Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
Retail Sales Associate - Full Time AutoZone IncRetail Sales Associate - Full TimeSomerville, MAInventory Management & Store Operations - Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management. Sales & Metrics Mindedness - Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
Xfinity Retail Sales Associate - Salem MA Blufox MobileXfinity Retail Sales Associate - Salem MASalem, MA$18–$35 / hourWith locations across the country and future expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Note: Please inquire during the interview about our unique employee-focused programs, such as the Blufox Raise Program, Blufox Milestone Program, and the Annual Blufox Winners Circle trip to Mexico.
Retail Sales Associate Verizon Communications IncRetail Sales AssociateManchester, NH$16–$21 / hourFrom health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $18,000 a year in individual-based commissions if you hit all your sales goals.
Retail Sales Associate Mandarin Bilingual VerizonRetail Sales Associate Mandarin BilingualBoston, MassachusettsFrom health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $16,000 a year in individual-based commissions if you hit all your sales goals.
Retail Sales Associate Cantonese or Mandarin Bilingual VerizonRetail Sales Associate Cantonese or Mandarin BilingualBoston, MassachusettsFrom health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $16,000 a year in individual-based commissions if you hit all your sales goals.
Retail Sales Associate Bilingual Spanish Verizon Communications IncRetail Sales Associate Bilingual SpanishBoston, MA$16–$21 / hourFrom health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $18,000 a year in individual-based commissions if you hit all your sales goals.
Xfinity Retail Sales Associate - Leominster Blufox MobileXfinity Retail Sales Associate - LeominsterLeominster, MA$35,000–$65,000 / yearUnder the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice.
Retail Sales Associate (Seasonal) New Balance, IncRetail Sales Associate (Seasonal)Merrimack, NH$14.30–$17.90 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
Retail Sales Associate - PT (Lawrence, MA) New Balance, IncRetail Sales Associate - PT (Lawrence, MA)Lawrence, MA$15–$17.90 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
NewRetail Sales Associate - PT (Lawrence, MA) New BalanceRetail Sales Associate - PT (Lawrence, MA)Lawrence, MA$15–$17.90 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
Retail Sales Associate (Seasonal) New BalanceRetail Sales Associate (Seasonal)Salem, NH$13.40–$16.80 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
NewRetail Sales Associate (PT) New Balance, IncRetail Sales Associate (PT)Merrimack, NH$14.30–$17.90 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
Retail Sales Associate (Part-Time) New BalanceRetail Sales Associate (Part-Time)Brighton, MA$15.70–$19.65 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
NewRetail Sales Associate (Pt) New BalanceRetail Sales Associate (Pt)Merrimack, NH$14.30–$17.90 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
Retail Sales Associate - 71 Seasons Corner MarketRetail Sales Associate - 71Lexington, MAPart timeThe Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. Team members are expected to communicate and work effectively with customers, coworkers, management, and vendors while contributing to a welcoming and inclusive environment.
Retail Sales Associate - 82 Seasons Corner MarketRetail Sales Associate - 82Waltham, MAPart timeThe Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. Team members are expected to communicate and work effectively with customers, coworkers, management, and vendors while contributing to a welcoming and inclusive environment.
Retail Sales Associate – 307 Seasons Corner MarketRetail Sales Associate – 307Hooksett, NHPart timeThe Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. Team members are expected to communicate and work effectively with customers, coworkers, management, and vendors while contributing to a welcoming and inclusive environment.
Retail Sales Associate - 304 Seasons Corner MarketRetail Sales Associate - 304Nashua, NHPart timeThe Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. Team members are expected to communicate and work effectively with customers, coworkers, management, and vendors while contributing to a welcoming and inclusive environment.
Retail Sales Associate - 305 Seasons Corner MarketRetail Sales Associate - 305Nashua, NHPart timeThe Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. Team members are expected to communicate and work effectively with customers, coworkers, management, and vendors while contributing to a welcoming and inclusive environment.
Retail Sales Associate Express & BonobosRetail Sales AssociateBoston, MA$17–$25 / hourAt Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men's clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com.
Retail Sales Associate Keyholder Movado Group IncRetail Sales Associate KeyholderMerrimack, NHFamily of Brands: Movado Group, Inc. designs, sources, and distributes MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, CALVIN KLEIN, COACH, HUGO BOSS, LACOSTE, and TOMMY HILFIGER watches worldwide, and operates Movado company stores in the United States. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed.
Retail Sales Associate (Boston) Brooks Sports IncRetail Sales Associate (Boston)Boston, MA$17.90–$23.99 / hourPassionate participation in Brooks' sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community. You bring energy, product knowledge, and outstanding service to every interaction - helping customers feel welcome, supported, and confident in their product selections.
Xfinity Retail Sales Associate - Bedford Blufox MobileXfinity Retail Sales Associate - BedfordBedford, NH$35,000–$65,000 / yearUnder the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE , Home Security, Video and Voice providers to residential and business customers. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice.
Xfinity Retail Sales Associate - Saugus Blufox MobileXfinity Retail Sales Associate - SaugusSaugus, MA$55,000–$65,000 / yearUnder the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE , Home Security, Video and Voice providers to residential and business customers. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice.
Xfinity Retail Sales Associate- East Boston Blufox MobileXfinity Retail Sales Associate- East BostonEast Boston, MA$35,000–$65,000 / yearUnder the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE , Home Security, Video and Voice providers to residential and business customers. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice.
New["GC Retail Lead Customer Service Associate Store 551","GC Retail Lead Customer Service Associate Store 551"] The Guitar Center Company["GC Retail Lead Customer Service Associate Store 551","GC Retail Lead Customer Service Associate Store 551"]Danvers$20.50–$25.63 / hourAs our Lead Customer Service Associate, you will be responsible to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory. Interpersonal Communication : Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.