Schedules new and established patient appointments;
Tracks and facilitates completion of encounters and consults;
Participates in team huddles and team meetings to manage and plan patient care;
Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
Manages electronic wait list to verify and validate accuracy and resolve issues;
Participates and provides input in problem solving on operational issues or procedures in team meetings;
Performs administrative follow up actions;
Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
Evaluates patient information and clinic schedule lists to determine whether patient is vested;
Gathers information and collects/compiles data to meet the needs of the service;
Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers. Experience at this level includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other VA facilities or private hospitals; and performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).