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You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals.

Layer Health

Customer Success Manager

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This is a hybrid role in our Boston or NYC office; you will work closely with our engineers, ML scientists, and product teams to enable our team to build ML-native enterprise platforms, ensuring scalability, efficiency, and reliability. Drive the development of end-to-end ML systems—from shaping ambiguous problems into clear model requirements, training datasets, evaluation frameworks, and model architectures, to supporting reliable production deployment.

YEAR

Manager, Machine Learning

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Provide support and oversee the activities of the Clinical Trial Associate (CTA) assigned to the study for: insurance certificate, contracts signature process, set-up and management of the Trial Master File (eTMF), transparency and local reporting as per legal and Ipsen requirements, update of reporting tools (study trackers, Hermes,…) and alert if required; drive billing and forecast. Responsibilities include, but are not limited to the following: Ensure study team management and communication: Oversee and drive cross-functional leadership and expertise to ensure effective contribution, execution, and delivery of study activities as per quality, plan/timelines, and budget.

Ipsen SA

Clinical Project Manager

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The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Crowe

Senior Audit Manager - Banking

Responsibilities include but not limited to: Extensive experience adjusting property claims including coverage analysis, accurate scope of damages to building and business personal property, and investigation of Business Interruption claims; Provides supervision, mentoring, leadership, training and oversight to Claims Professionals; Conduct supervisor and quality reviews of claim files; Extensive experience handling Complex Commercial Property Claims and coverage including analysis of complex coverage issues and preparation of coverage position letters; Strong knowledge of Property Forms and Endorsements; Ability to manage Independent Adjusters and review and analyze property damage estimates; Review and analyze coverage and prepare appropriate coverage position letters; Investigation, analysis, and evaluation of assigned claims to determine exposure; Management and direction of outside counsel; Preparation of case summary reports related to matters of significant reserve activity; Timely and appropriate setting of claim reserves for largest and most complex claims; Development and execution of claim and organizational strategies as well as resolution strategies; Negotiation and resolution of claims; Leadership of claim professionals and special projects; Determine and resolve workload and assignment issues to ensure effective claims processing, expense management and claims disposition; Vendor oversight and management, including auditing of same; Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate trends to underwriters, insureds, and brokers; Extensive communication with insureds, brokers, reinsurers, actuaries, and business unit contacts; Attend client meetings and industry functions to support retention and development of client relationships and business; Leverage AI and emerging technologies to improve claims processes, efficiency, informed decision-making, and customer outcomes. About the role: The Claims Team at Everest Insurance, a member of the Everest Re Group, is looking for an experienced Property Claims Team Manager to join our Property Claims team to provide supervision to Claim Professionals and directly handle the largest, most complex claims and litigation.

Everest Group Ltd

Property Claims Team Manager

Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.

The City of Boston

Supportive Services Manager

GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients' needs and have the highest probability of success. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment.

GSK plc

Lab Data Manager

New data source evaluation: Support the assessment of potential new data sources by documenting business use cases, reviewing coverage and field definitions, evaluating quality and usability, coordinating sample-data testing, identifying integration requirements, and summarizing findings and tradeoffs. The Senior Manager will work closely with data aggregators, source-data vendors, Information Technology, analytics partners, and field stakeholders to ensure data is delivered accurately, consistently, and on schedule into Amylyx data warehouses and downstream reporting solutions.

Amylyx Pharmaceuticals Inc

Senior Manager, Field Operations and Customer Data Management

As a Sr Manager Business Development in our Customer Collaboration and Technical Marketing team, you work hand-in-hand with our customers, enabling them to transform our products into cutting-edge designs, all while building longlasting partnerships that thrive on success. You will act as the business interface between customers, regional Sales and the global Product Line, representing the Product Line internally and externally and ensuring that market requirements and customer opportunities actively shape our priorities.

Infineon Technologies AG

Sr Manager Business Development - Medical & Sensors Interface

We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Vendor & Lifecycle Management: Act as the main point of contact for 3P sales tooling partners, holding vendors accountable to roadmaps that resolve existing challenges and implement enhancements.

DoorDash Inc

Manager, Sales Strategy & Operations

From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. If you are passionate about helping customers navigate change and unlocking business value through data-driven analysis, this is a great opportunity to grow your career at the intersection of technology and customer success.

Snyk Ltd

Technical Success Manager

Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth. Amplitude is the leading AI analytics platform, helping over 5,200 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences.

Amplitude

Senior Technical Success Manager, Emerging Enterprise - East

LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. The CSM is responsible for being multi-threaded across teams and executives, executed through regular emails, informal weekly calls, monthly health-checks, QBRs & Executive Business Reviews.

LogRocket

About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

Brown Brothers Harriman & Co

Technical Product Manager - ETF

In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes. You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.

Darktrace Ltd

As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Spirax Group plc

Product Manager - Asepco

We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Deep expertise with an enterprise marketing automation platform (such as HubSpot, Marketo, or Pardot) and Salesforce, and a strong technical understanding of how marketing systems connect: APIs, webhooks, data warehouses, CMS, and tag management.

Sr. Manager, B2B, Marketing Technology

Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Senior Technical Success Manager

You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers'' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure. What You Will Be Doing: As a Senior Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed.

DigitalOcean LLC

Technical Account Manager

Your responsibilities will range from strategic (designing quotas and incentives aligned to the company''s goals and strategy, integrating new products into sales GTM strategy and building consensus among sales leadership) to operational (forecasting, designing compensation plans, driving plan implementation and ensuring key metrics can be communicated, tracked and commissions calculated). We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Care Manager Jobs in Lexington, MA

Customer Success Manager Layer Health

Manager, Machine Learning Layer Health

Clinical Project Manager Ipsen SA

Senior Audit Manager - Banking Crowe

Property Claims Team Manager Everest Group Ltd

Supportive Services Manager The City of Boston

Lab Data Manager GSK plc

Senior Manager, Field Operations and Customer Data Management Amylyx Pharmaceuticals Inc

Sr Manager Business Development - Medical & Sensors Interface Infineon Technologies AG

Manager, Sales Strategy & Operations DoorDash Inc

Technical Success Manager Snyk Ltd

Senior Technical Success Manager, Emerging Enterprise - East Amplitude

Customer Success Manager LogRocket

Technical Product Manager - ETF Brown Brothers Harriman & Co

Technical Success Manager Darktrace Ltd

Product Manager - Asepco Spirax Group plc

Sr. Manager, B2B, Marketing Technology DoorDash Inc

Senior Technical Success Manager Snyk Ltd

Technical Account Manager DigitalOcean LLC

Associate Manager, Sales Strategy & Planning DoorDash Inc

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