Supportive Services Manager

Supportive Services Manager

Salary

$75,978.36 - $109,881.38 Annually

Location

Hawkins St - 43 Hawkins Street

Job Type

Full-Time

Job Number

2026-00009

Department

Office of Workforce Development

Opening Date

09/08/2026

Closing Date

11/10/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The Support Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The Supportive Services Manager reports directly to the Support Services Director.

Responsibilities

The general duties and responsibilities of the position are included in, but not limited to, the information listed below.

• Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including:

• Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc

• Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.

• Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members.

• Contribute to program development and enhancements from the supportive services lens.

• Support data and evaluation metrics and measurement efforts.

• Perform additional tasks as required.

Minimum Entrance Qualifications

• Minimum of three (3) years of work in case management or social services. Master's degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor's degree in Social Work can be substituted for two (2) years of experience.
• Two (2) years of experience working in local social services agencies, or public benefits access, preferred.
• Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team.
• Excellent organizational skills; proven competence with collection and management of documentation and paperwork.
• Experience with database management and recording/tracking of data.
• Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team.
• Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations.
• Demonstrated commitment to diversity and cross-cultural issues.
• Ability to self-direct and assume full ownership over responsibilities, present strong problem-solving processes.
• Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner.
• Commit to the advancement of urban youth, including staff development.
• Working knowledge of Microsoft Office and Google Suite.
• Familiarity with Boston neighborhoods is preferred.
• Ability to speak additional languages is a plus.
• A valid Driver's License is preferred.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-7

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov