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The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world.

YEAR

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. We're driven by a passion to help our clients build stronger, more agile and more innovative businesses. Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations. What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

Cognizant Technology Solutions Corp

Call Center Operations Manager

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Yrefy is seeking a high-energy, results-oriented Investor Call Center Sales Manager to lead and develop a team of licensed Investor Relations Representatives responsible for engaging accredited investors to understand Yrefy's unique investment opportunities. This is a hands-on leadership role for a sales professional who can lead by example, is not afraid to jump in and take calls, enjoys driving performance, coaching, developing talent, and improving processes within a fast-paced, internal sales environment.

Yrefy

Investor Call Center Sales Manager

BreezyHR

FULL_TIME

Develop team members’ consultative selling skills by strengthening their ability to create value, establish urgency, and communicate effectively with customers. You will use your sales experience to coach team members, support customer interactions, and drive performance while building your leadership skills.

RemX

Sales Manager- $60K + bonus – Onsite Tempe, AZ – Call center + Sales management

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Fresh out of school and with a new baby at home, the choice weighed heavily on his mind, but the company's dishonest practices of pushing unnecessary work on unsuspecting homeowners weighed even heavier on his heart. Today, we continue to grow and are becoming market leaders who want to DOMINATE the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services… and more .

HOUR

Grand Canyon Home Services

Call-by-Call Manager

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Today, we continue to grow and are becoming market leaders who want to DOMINATE the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services… and more . We’re looking for team members who are striving to push themselves and their team members beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

Grand Canyon Home Services LLC

Essential Functions: Lead the stand-up of the overnight Phone Specialist team, including supporting hiring, training, team development, and establishing effective day-to-day operations for the new group. Technical or Specialized Knowledge/Skills: Proven leadership skills that project integrity, empathy, decisiveness, self-awareness, and customer/team member servant leader focus.

<h4>Founded in 1957, Ent Credit Union is a different kind of financial institution, committed to improving members&rsquo; financial quality of life and returning value through better rates and lower fees. Colorado&rsquo;s leading credit union, Ent has more than $5.0 billion in assets, more than 300,000 members and 28 convenient service center locations along the Front Range. As a not-for-profit, community-chartered credit union, Ent&rsquo;s membership is open to businesses and individuals who live, work, worship or attend school in Arapahoe, Denver, Douglas, El Paso, Fremont, Jefferson, Pueblo and Teller counties, as well as select communities in Weld and Adams counties. Ent is an Equal Housing and Equal Opportunity Lender, federally insured by the NCUA.</h4>

Ent Credit Union

Call Center Supervisor

Requires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.

At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry.  We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.

Blue Cross and Blue Shield Association

Sr. Director, Pharmacy - Prior Authorization & Call Center

Works collaboratively with the clinical team to engage, educate, communicate and coordinate care with member, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented. Seeking a Case Manager to join our interdisciplinary clinical team working with individuals diagnosed with a Serious Mental Illness (SMI) or General Mental Health diagnosis under Court Ordered Treatment at our Priest Drive Recovery Health Center.

Terros Health

On-Call Case Manager - 23rd Ave (8891)

This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly.

Arizona Liver Health

Call Center Scheduler/Medical Records

Working closely with executive leadership, the Call Center Manager will establish clear expectations, optimize technology, and build a culture of accountability and continuous improvement. Proven management experience in a high-volume call center supporting a $20M+ annual revenue operation, preferably in HVAC, plumbing, electrical, or related home services.

ProSkill

Contact Center Manager

GreenHouseAPI

The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.

VITAS Healthcare®, a pioneer and leader in the hospice movement since 1978, is the nation’s largest provider of end-of-life care. Our name is derived from the Latin word for “lives” and symbolizes the VITAS mission: to preserve the quality of life for those who have a limited time to live.

 Headquartered in Miami, Florida, VITAS operates hospice programs in 15 states and the District of Columbia. VITAS has enjoyed dynamic growth since its founding as a volunteer organization by a United Methodist minister and an oncology nurse. Today, VITAS employs 11,773 professionals who care for terminally ill patients daily-primarily in the patients’ homes, and also in the company’s inpatient hospice units as well as in hospitals, nursing homes and assisted living communities/residential care facilities. VITAS team members include registered nurses, licensed practical nurses, home health aides, physicians, social workers, chaplains and other caregiving professionals.

VITAS Healthcare Corp

Triage Hospice RN (Call Center)

Call Center Hospice RN- Remote

Please note: Full-Time employees, upon successful completion of training and post the initial new-hire period, we will supply you with company-issued hardware (computer, dual monitors, keyboard, mouse, and headset). No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.

Notifymd, Inc.

Call Center Specialist - Work From Home - AZ, FL, GA, NC, SC, TN, TX, VA

This position willsupport and engage new hires and employees in a training environment, ensuring each individual is positioned for success through effective class coordination, high-quality training delivery, and a positive onboarding experience from day one. Achieve training completion goals while delivering an exceptional learner experience and effectively managing training operations to ensure classes are organized, successful, and on schedule.

Sales Trainer - $60K – Onsite Tempe, AZ – Call center training exp.

Must carry a professional, diplomatic and empathetic persona which is evident through the quality of work (handling voicemail, Email & Chat transactions with client and customer steps were taken to make sure details are clearly and concisely written). Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world.

Call Center Customer Service Agent

The role confirms what is occurring by interpreting the available evidence - BMS alarms and trends, single line diagrams, EnCompassView - then directs the site through the applicable Error Elimination Procedure (EEP) to work towards stabilizing the Site during an incident. Hands-on troubleshooting experience with switchgear, generators, UPS systems, ATS/STS units, PDU/PMM units, chillers, air handling units, and CRAC units, and current knowledge of NFPA Electrical, Fire and Life Safety codes, lockout/tagout, and arc flash requirements.

Salute Mission Critical

Escalation Call Center Operator

Partner with care team leads and supervisors to address quality concerns, and share recurring issues and best practices in team huddles and other meetings as needed. In this role, you"ll use established evaluation templates and the C-I-CARE communication framework to give clear, constructive feedback that drives continuous improvement and service excellence.

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life. 
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet. 
It’s Always Day 1 
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter <a href="https://hiring.amazon.com/why-amazon/culture#/">here</a> 
Our Leadership Principles 
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit <a href="https://www.amazon.jobs/principles" target="_blank">https://www.amazon.jobs/principles</a>

Amazon.com Inc

Call Center Quality Assurance Specialist (Onsite - Tempe, AZ), Amazon One Medical Customer Care

Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients.

Call Center Team Lead

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Employ various strategies to generate appointments and drive traffic by meeting departmental activity targets utilizing outbound calls, online inquiries, and other lead-generation techniques.

Camping World

Call Center Agent

Understanding the performance of each person, using long- and short-term analysis of key performance indicators, observations, and anecdotal information•Identifies positive and negative patterns driving the performance•Coaches the team and individuals to sustain positive patterns and mitigate negative patterns to improve or sustain performance•Nurtures employee development with effective feedback and career planning conversations •Sustains a process excellence culture to maintain consistent and iterative improvements in all aspects of the operation and employee experience •Actively participates in routines and practices to accurately assess key performance indicators and executes on actions needed to improve and maintain the health of the operation and the employee experience •Executes long and short-term strategic plans to drive improvements in client care, efficiency, employee engagement and growth•Makes sound judgements based on data to balance risks with rewards, maintain control discipline, and respond to change •Engages in ongoing personal education to maintain a current working knowledge of the market, technology that would benefit the operation, best practices in employee engagement, and updated skill setManagerial Responsibilities:This position will have responsibilities for managing associates. Responsibilities:As a member of an ESO site leadership team, a Contact Center Manager•Enables and empowers 11+ employees to deliver on the Client Care Pillars easily and efficiently via inbound calls and chats•Maintains a full understanding of the team's performance.

Call Center Manager Jobs in Tempe, AZ

Call Center Operations Manager Cognizant Technology Solutions Corp

Investor Call Center Sales Manager Yrefy

Sales Manager- $60K + bonus – Onsite Tempe, AZ – Call center + Sales management RemX

Call-by-Call Manager Grand Canyon Home Services

Call-by-Call Manager Grand Canyon Home Services LLC

Call Center Supervisor Ent Credit Union

Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield Association

On-Call Case Manager - 23rd Ave (8891) Terros Health

Call Center Scheduler/Medical Records Arizona Liver Health

Contact Center Manager ProSkill

Triage Hospice RN (Call Center) VITAS Healthcare Corp

Call Center Hospice RN- Remote VITAS Healthcare Corp

Call Center Specialist - Work From Home - AZ, FL, GA, NC, SC, TN, TX, VA Notifymd, Inc.

Sales Trainer - $60K – Onsite Tempe, AZ – Call center training exp. RemX

Call Center Customer Service Agent Cognizant Technology Solutions Corp

Escalation Call Center Operator Salute Mission Critical

Call Center Quality Assurance Specialist (Onsite - Tempe, AZ), Amazon One Medical Customer Care Amazon.com Inc

Call Center Team Lead Cognizant Technology Solutions Corp

Call Center Agent Camping World

Contact Center Team Manager Bank of America Corp

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