Call Center Manager Reliance Heating & Air ConditioningCall Center ManagerPhoenix, AZ$68,000–$79,000 / yearThis role is critical to the success of the business, you will be responsible for ensuring calls are handled effectively, schedules stay full, and the team is operating at a high level. We've built our reputation by earning the trust of Phoenix homeowners and businesses through high-quality work, professionalism, and a commitment to doing things the right way.
NewAmazon Call Center Manager, Workforce Staffing Amazon.com IncAmazon Call Center Manager, Workforce StaffingTempe, AZp>The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
NewCall Center Operations General Manager Transdev North America IncCall Center Operations General ManagerPhoenix, AZp>Transdev in Phoenix, AZ is hiring a Call Center Operations General Managerto oversee the day-to-day operations of the Public Transit Control Center to ensure reliable and safe transportations services for all passengers who utilize public transportation. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
NewCall Center Operations General Manager TransdevCall Center Operations General ManagerPhoenix, AZBe visible to answer questions and handle escalated calls & issues above the level of Supervisors + Attends meetings & conference calls with client + Supplies operational reports per leadership request + Addresses employee issues with professionalism and confidentiality + Collaborate and partner with transit locations including operations, maintenance, dispatch and safety teams to address service issues + Prioritizes and delegates work + All other duties as assigned by senior leadership Qualifications: + Bachelor’s Degree or higher + 5 yr. minimum experience managing a call center environment or comparable experiance + Able to work a flexible schedule, including weekends and holidays + Must have a working knowledge of FTA rules and regulations + Excellent written, verbal and communication skills + Critical thinking and problem-solving skills + MS Office; Word, Excel, PowerPoint, Access or similar database + Experience with analyzing historical data and developing reports + Establish and maintain effective working relationships with clients, managers, supervisors, Subordinates, and the transit business partners + Subject to DOT drug testing and physical if applicable. Key Responsibilities: + Provides Leadership to the operations control center + Develops staff for peak performance through consistent orienting, training, assigning, coaching, counseling, communicating job expectations, enforcing policy and procedure, and disciplining employees + Provides hands-on supervision of the Phoenix Operations Control Center Supervisors, Controllers, and Data Collection team.
Associate Service Center Manager (61911) International Education CorporationAssociate Service Center Manager (61911)Mesa, AZli>Identify areas of improvement for individual agents and team, as well as working with the Service Center Manager to determine strategies for improvement. We are looking for a skilled Associate Service Center Manager to supervise daily operations and personnel aiming for maximum efficiency.
Representative 3, Call Center CoolSys, Inc.Representative 3, Call CenterPhoenix, AZ$19.71–$25.48 / hourExcellent customer service skills, including an ability to proactively address customer issues and concerns, and the ability to forge strong working relationships with customers and colleagues. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
Senior Service Center Manager Enviri CorpSenior Service Center ManagerPhoenix, AZp>If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material.
Contact Center Planning Analyst - (Dialer Execution Administrator) Wells Fargo & CoContact Center Planning Analyst - (Dialer Execution Administrator)Chandler, AZThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team.
Representative 3, Call Center CoolSysRepresentative 3, Call CenterPhoenix, Arizona$19.71–$25.48 / hourp style="margin:0in">Connect with us on Facebook and X. CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
Customer Service, Team Lead One Inc Software CorpCustomer Service, Team LeadPhoenix, AZp>The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. Overview: The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers.