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You will lead a team of QA analysts and partner with Operations, Training, HR, Compliance, and Member Experience leadership to turn quality insights into improvements for members, agents, and leaders. Lead the quality review process and facilitate recurring calibration with Team Leads, Trainers, and Member Experience leadership to hold scoring consistency across reviewers.

Clover Health

Contact Center/Cx Quality Assurance Lead (Houston)

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EBranchRepresentativeIjobs, #EBranchRepresentativeIjobshiringnow, #HoustonTXEBranchRepresentativeIjobs, #hiringtoday, #Fistaffcareers, #gethiredfast, #NowHiring, #ApplyToday, #CareerOpportunity, #JobsinHouston. In this role, youll assist members with their financial needs, provide expert guidance, and deliver top-tier serviceall while building valuable career experience in the banking and customer support industry.

Connecting financial professionals with great companies.
 
FiStaff’s Philosophy is to provide a personalized approach to meet the needs of our clients and candidates. We achieve this by constantly establishing new relationships while also focusing on the many relationships we have developed throughout the years. We strive to understand the needs and environment of the client and the skills and employment goals of our candidates to find the best match for both.
 
Our Vision
 
To become the leading talent provider for banks, credit unions and mortgage companies in the state of Texas by continually matching top quality talent with great companies.
 
Our Mission
 
Attract and select the best talent to foster successful relationships with our clients and candidates by adhering to our client-centric philosophy.
 
Our Core Values
 
 Integrity—our clients and employees want to do business with a company they can trust
 Respect—we will treat everyone with the utmost respect
 Excellence—we believe in doing ordinary things extraordinarily well

 
Our History
 
FiStaff, Inc. was founded in 1992 and has been assisting Texas’ most respected financial services companies with custom staffing solutions. Headquartered in Houston, we support the needs of our clients throughout the Dallas/Fort Worth Metroplex and across the state. Texas Owned and Texas Proud!

FiStaff

Credit Union Contact Center Representative

HaleyMarketing

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

UT Health San Antonio School of Dentistry

Patient Access Rep-Senior

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Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. 2+ years of experience leading call center agents OR supporting agents in an elevated agent role.

YEAR

SmithRx

Lead, Member Support

If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger).

HOUR

Apex Focus Group

Remote Focus Group Participant – Flexible Part‑Time Role (Up to $750/Week)

IRecruitee

Cross-Functional Collaborator & Liaison: Thrives in matrixed environments, serving as a vital bridge between the AI in Ops Tiger Team, Community of Practice (COP) leads, enterprise learning/change leads, and Card Ops Chief of Staff (COS) teams. Capital One's Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers.

Capital One Financial Corp

Manager, Learning & Enablement Consultant for AI (Hybrid)

Manager, Project Management- Change and Enablement for AI (Hybrid)

Serve as a liaison between the call center and internal departments to ensure customer feedback is effectively integrated into operational processes and product quality initiatives, supporting cross-functional alignment and data-driven strategy execution. Company Overview: Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions.

Keurig Dr Pepper Inc

Senior Quality Assurance Specialist

We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

Two Harbors Investment Corp

Escalations Resolution Specialist

Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff. Complete registration of new patients which includes obtaining complete and accurate patient demographics, including entering and verification of subscriber insurance information.

Patient Access Representative-Intermediate

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico.

CrossCountry Mortgage LLC

In this role, you will lead a team of instructional designers and creative specialists dedicated to designing, developing, and continuously optimizing high-impact learning experiences for frontline operations-primarily supporting call center agents, back-office support agents, and their team leaders. A Practitioner of Learning Science & Human-Centered Design: Deeply skilled at translating adult learning theory, cognitive science, and human-centered design into practical learning assets that directly improve agent performance and job readiness.

Manager, Learning Experience Design (Hybrid)

Collaborating closely with Regional Sales Directors and Account Executives, the team strategically brings Invoca's cutting-edge solutions to market, helping more businesses unlock actionable insights through conversation data. Enterprise-Grade AI Tools - Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.

Invoca Inc

Sales Development Representative, Agentic AI

This position is dedicated to conducting comprehensive product analyses to assess liability for Samsung products, ensuring exceptional customer care, managing brand and product risk, and effectively handling product liability claims, including litigation and subrogation cases. By effectively managing product liability claims and implementing strategic defense initiatives, the Product Inspection & Claim Defense Specialist plays a vital role in protecting the company and its customers.

Samsung Electronics America Inc

Sr. Manager, Product Inspection & Claim Defense

Develop engaging, learner-centered training content including eLearning modules, microlearning, video explainers, job aids, facilitator guides, and blended learning curricula using tools such as Articulate Storyline, Rise, Vyond, and Adobe Creative Suite. Use AI-powered performance coaching tools (such as Second Nature) to support agent skill development through realistic, scenario-based role-play simulations - providing learners with real-time feedback and personalized coaching at scale.

In Princeton, NJ—just 20 miles south of Thomas Edison's home—lies the headquarters of NRG Energy, Inc., a Fortune 500 company thatowns and operates one of the country's largest power generation and retail electricity businesses. NRG sells electricity directly to morethan 2 million customers through our retail businesses, Energy Plus, Green Mountain Energy Company, Independence Energy and Reliant,and is capable of generating enough electricity from our power plants to supply more than 20 million homes. NRG is at the forefront of changing how people think about and use energy. We are pioneers in developing cleaner and smarter energy choices for our customers: whether as one of the largest solar power developers in the country, or by building the first privately funded electric vehicle charging infrastructure or by giving customers thelatest smart energy solutions to better manage their energy use. With renewable energy development, electric vehicle support and smart grid technology, NRG delivers innovative solutions that help people, businesses and communities build a sustainable future. For more information, visit <a href="http://www.nrgenergy.com" target="_blank">nrgenergy.com.</a>

NRG Energy Inc

Learning & Enablement Specialist

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. This role owns the day-to-day data inputs, tracking, reporting, and transactional execution that keep partner incentive and investment programs running: Salesforce record hygiene, contract intake into internal tooling, supplier onboarding coordination, payout request submission and tracking, recurring report maintenance, and cross-system completeness checks.

Aditi Consulting

Sales Operations Analyst

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Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts.

HR Generalist

The Cloud Platform team owns the production inferencing service that serves SambaNova's models to customers on RDU accelerators, including capacity planning, deployment, monitoring, and incident response across regions in the United States, Asia, Europe, and Latin America. In this role, you'll be architecting our next-generation system from the ground up, running the Kubernetes infrastructure that powers some of the most advanced AI workloads in the industry, and bridging multi-cloud and on-prem environments in ways no generic SaaS company can offer.

SambaNova Systems, Inc.

Cloud Platform Architect

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Auberge Resorts

PBX Operator

Company Overview: Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more.

Call Center Agent Jobs in Texas

Contact Center/Cx Quality Assurance Lead (Houston) Clover Health

Credit Union Contact Center Representative FiStaff

Patient Access Rep-Senior UT Health San Antonio School of Dentistry

Lead, Member Support SmithRx

Remote Focus Group Participant – Flexible Part‑Time Role (Up to $750/Week) Apex Focus Group

Manager, Learning & Enablement Consultant for AI (Hybrid) Capital One Financial Corp

Manager, Project Management- Change and Enablement for AI (Hybrid) Capital One Financial Corp

Senior Quality Assurance Specialist Keurig Dr Pepper Inc

Escalations Resolution Specialist Two Harbors Investment Corp

Patient Access Representative-Intermediate UT Health San Antonio School of Dentistry

Escalations Resolution Specialist CrossCountry Mortgage LLC

Manager, Learning Experience Design (Hybrid) Capital One Financial Corp

Sales Development Representative, Agentic AI Invoca Inc

Sr. Manager, Product Inspection & Claim Defense Samsung Electronics America Inc

Learning & Enablement Specialist NRG Energy Inc

Sales Operations Analyst Aditi Consulting

HR Generalist Aditi Consulting

Cloud Platform Architect SambaNova Systems, Inc.

PBX Operator Auberge Resorts

HVAC Start-Up Technician (Commercial) TDIndustries

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