p>Qualifications: • Bachelors degree in business administration, Engineering, Marketing, Communications, Political Science, Public Relations, or comparable field with 10 years of related work experience is preferred • In lieu of a bachelors degree, 12 years of related work experience is required • Related work experience includes positions in public relations, marketing, communications, and customer relations with emphasis on demonstrated problem-solving skills and customer service • Exceptional relationship management, leadership, and teamwork skills • Excellent written and oral communication skills • Demonstrated ability to function with minimum direction using a broad range of discretion to meet strategic objectives • Outstanding public relations skills to ensure cooperation from public officials and civic organizations on matters vital to the company • Able to attend meetings and events before and after normal working hours, including weekends • Able to work extended hours, particularly during storms, with little notice is required • Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint, Teams, Dynamics 365, and Word).
Responsibilities include:
• Building trusting, supportive relationships with all FirstEnergy departments operating within the assigned territory • Will work in support of projects relating to FirstEnergy Transmission and other internal stakeholders • Acting as the key company representative while working with all customers and constituents to ensure the highest level of customer service and satisfaction • Managing local public relations activities in concert with company communication strategies, including information on programs, outage status reporting and restoration updates, reliability and construction projects, rate cases, etc.