Office Services Specialist

Serve as the primary client contact, maintain strong customer relationships, and ensure services meet contractual and service-level requirements. Oversee copy, mail, fax, hospitality, reception, imaging, courier, and managed print services.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Office Services Specialist
Location: Denver, CO (Onsite)
Duration: 02+ Months Contract (Temp to Perm)
M-F (8:00 AM - 5:00 PM)

Overview

• Manage daily Office Services operations for a small to medium-sized site and supervise one on-site employee.

• Oversee copy, mail, fax, hospitality, reception, imaging, courier, and managed print services.

• Serve as the primary client contact, maintain strong customer relationships, and ensure services meet contractual and service-level requirements.

• Coordinate daily workflow, staffing, service quality, reporting, and business reviews.

• Create a professional, customer-focused environment and support continuous process improvement.

Responsibilities

• Lead, train, coach, cross-train, and evaluate direct reports while supporting career development and performance management.

• Prioritize competing responsibilities and communicate team goals and expectations effectively.

• Ensure appropriate staffing by matching employee skills and resources with operational demands.

• Monitor service quality, compliance, audits, deadlines, and Service Level Agreements.

• Maintain regular communication with the client and address service issues, process gaps, and scope changes.

• Identify opportunities to improve business processes while maintaining financial and contractual requirements.

• Support customer presentations, reporting, business reviews, and other site-required documentation.

• Resolve issues related to pricing, orders, and invoicing in coordination with sales.

• Apply effective service management tools and processes to improve operational quality.

• Demonstrate knowledge of products, services, and technology to identify appropriate solutions.

• Motivate employees and recognize achievements while maintaining a positive work culture.

• Perform other duties as assigned.

Requirements

• High school diploma or GED required.

• 3 5 years of related work experience, preferably in B2B, technical, professional services, or hospitality environments.

• At least 2 years of previous management or team supervision experience strongly preferred.

• 3 5 years of customer-facing experience required.

• Strong knowledge and understanding of technology and Microsoft Office 360.

• Excellent professional written and verbal communication skills.

• Strong customer service, problem-solving, presentation, and technical aptitude.

• Ability to manage multiple priorities and work independently with minimal oversight.

• Professional and highly organized with a strong customer-focused approach.

• Ability to build and maintain strong client relationships.

• Ability to regularly walk throughout the office and stand, bend, reach, stretch, or move materials as needed.

• Ability to lift and carry packages, supplies, and other materials weighing up to 50 lbs.

• Business casual/professional attire required for a law-office environment.

• No driving required.

• Interview process includes virtual and in-person meetings.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.