Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Currently seeking an Experienceprint and Mail professional that will thrive within a print and mail production environment. With a client-first mentality, the Office Services professional will understand that every piece of mail has a purpose and destination and that details within each print request (marketing presentations, business cards, business supplies, etc.) received are important as well towards the successful completion of the request.

• Job Title: Office Services Associate
• Location: Boston, MA 02116
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Pay Rate: $24.16 per hour

Priority is within the print and mail services; Includes a combination of receiving sorting, delivering, and tracking packages, transporting packages to designated floors, preparing outgoing shipments, digitizing mail, assisting the customer with questions/requests they may have via emails, telephone, and/or in person. Having print production in your background is a plus as you will need to participate in both services.

ESSENTIAL DUTIES AND RESPONSIBILITIES – Print
* Experience with Cannon Color copiers
* Experience with Fiery System, file manipulation, imposition, and the ability to produce full bleed print jobs
* Experience with managing online print submission software
* Experience GBC Bind specifically, coil binding
* Experience running mail merge jobs with multiple fields and files
Familiar with troubleshooting machine issues Daily responsibilities:
* Sort and time stack customer requested work using a job production ticket and workflow
* Comfortable asking questions until task(s) are understood
* Interact with various departments and senior staff at a high level
* Provide excellent customer service and consultation skills.
* Manage multiple projects and deadlines at the same time
* Provides proofs for customer approval and works throughout the process with each client
ESSENTIAL DUTIES AND RESPONSIBILITIES - Mail
* Receive courier delivered items and log them into our internal package tracking system.
* Answer telephones, direct calls, and take messages.
* Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
* Prepare outgoing shipments
* Transport mail/packages throughout the building to designated floors
* Resolve customer questions and requests

Other duties may be assigned.

Assist with hospitality and office service request.

Qualifications

To perform this role successfully, an individual must be able to carry out each essential duty with professionalism, accuracy, and efficiency. The qualifications listed below are representative of the knowledge, skills, and abilities required:

• Strong work ethic, professionalism, and maturity
• Ability to thrive in a fast-paced, high-volume corporate environment
• Excellent organizational skills with strong attention to detail and accuracy
• Ability to manage multiple priorities while meeting deadlines
• Strong verbal and written communication skills
• Team-oriented with the ability to collaborate effectively on complex projects
• Ability to follow established processes and procedures while identifying practical solutions to challenges
• Client-focused mindset with a commitment to delivering exceptional service
• Comfortable taking direction and seeking guidance when necessary
• Detail-oriented with the ability to complete tasks accurately and efficiently
• Ability to remain focused and productive in a demanding environment
• Experience working in a professional corporate setting
• Ability to capture and maintain accurate records for reporting purposes

Education

• High School Diploma or GED required
• Associate degree preferred

Technical Skills

• Proficiency in Microsoft Outlook, Word, and Excel
• Experience using package tracking systems, such as PS Track, preferred
• Ability to communicate effectively with multiple client departments

Key Responsibilities

• Track and deliver FedEx, UPS, messenger, and other incoming packages
• Process and prepare outgoing mail and trackable packages for pickup
• Perform daily mail pickups and deliveries, including USPS runs
• Maintain accurate package and mail tracking records
• Support end-of-day reporting and documentation requirements
• Provide exceptional client service while ensuring timely and accurate mailroom operations

Preferred Attributes

• Hospitality-driven with a client-first mentality
• Strong problem-solving skills and ability to adapt to changing priorities
• Commitment to quality, accuracy, and continuous improvement
• Positive attitude and collaborative approach to teamwork

Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus!
OTHER SKILLS and ABILITIES
Scope of Responsibilities
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Opensity Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.