This position will be based inside the corporate office of the franchisee. The individual will be trained in all aspects of the operation of the restaurant in order to assist owners and managers.
Main Responsibilities
Serves customers by providing all necessary service and product information.
Resolves service and product problems.
Ensures customer satisfaction and pleasant guest experience.
Job Description
We are looking for an experienced individual who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Customer service is important for building trust with customers and crew, so our perfect candidate must have great organizational and communication skills.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer and vendor adjustments.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.
Responsibilities
Answers service and product questions.
Monitors progress of crew training.
Records customer contacts and complaint resolutions.
Updates information to all management and crew members.
Maintains customer records.
Resolves service and product problems.
Clarifies customers' complaints.
Determines the cause of the problem.
Provides adequate solutions to problems according to the policy.
Job Requirements
Multitasking
Analyzing information
Resolving conflict
Phone skills
Listening
Documentation skills
Market knowledge
Problem-solving
Quality focus
Communication skills
Product knowledge
Customer service