The Branch Administrative Assistant plays an important role in the organization by performing a number of tasks related to the branch's administrative functions. The role is primarily responsible, under general supervision, for performing full administrative and reception duties in support of the branch office by providing customer service, answering calls, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, mailing and scheduling meetings.
Essential functions include welcoming visitors, answering incoming calls, maintaining an employee directory, providing assistance to Branch Manager and Branch Operations Manager, collecting and distributing incoming mail and packages, assisting in the preparation and delivery of mailings, maintaining office supplies inventory, partnering with IT helpdesk, assisting walk-in applicants, performing general clerical duties, making copies, maintaining a tidy office space, monitoring and reconciling invoice discrepancies, coordinating events and meetings, and performing other duties as assigned.
Qualifications include a high school diploma or equivalent, one year experience in an administrative assistant related role, prior experience in Mortgage lending, Finance, or similar field, ability to type 60-70 wpm, passion for delivering excellence in customer service, high levels of diplomacy, tact, and confidentiality, demonstrated patience and professionalism, proficiency with data entry, Microsoft Word, Excel, and PowerPoint, ability to organize and manage multiple priorities simultaneously, excellent verbal and written communication, self motivated with a strong attention to detail, ethical with a commitment to company values, and ability to speak both Spanish and English.
Supervision includes general supervision required, depending on experience, applying sound judgment in execution of core job responsibilities, and travel: 0%. Requirements include physical work primarily sedentary with general office mobility, ability to occasionally lift office equipment and supplies weighing up to 20 pounds, frequent use of computer keyboard and mouse, ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation, office environment with no substantial exposure to adverse environmental conditions, minimum 2 years experience, knowledge of social media platforms, basic video skills, bi-lingual required (Spanish), and salary range $12.2885 to $18.4327 USD.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer.