The Branch Administrative Assistant plays an important role in the organization by performing a number of tasks related to the branch's administrative functions. The role is primarily responsible, under general supervision, for performing full administrative and reception duties in support of the branch office by providing customer service, answering calls, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, mailing and scheduling meetings.
Essential functions include welcoming visitors, answering incoming calls, maintaining an employee directory, assisting the Branch Manager and Branch Operations Manager, collecting and distributing incoming mail and packages, assisting in the preparation and delivery of mailings, maintaining office supplies inventory, partnering with the IT helpdesk, assisting walk-in applicants, performing general clerical duties, making copies, maintaining a tidy office space, monitoring and reconciling invoice discrepancies, coordinating events and meetings, and performing other duties as assigned.
Qualifications include a high school diploma or equivalent, one year experience in an administrative assistant related role, prior experience in mortgage lending or finance, ability to type 60-70 wpm, passion for delivering excellence in customer service, high levels of diplomacy, tact, and confidentiality, demonstrated patience and professionalism, proficiency with data entry, Microsoft Word, Excel, and PowerPoint, ability to organize and manage multiple priorities simultaneously, excellent verbal and written communication, self-motivated with a strong attention to detail, ethical with a commitment to company values, and the ability to speak both Spanish and English.
Supervision is general, requiring sound judgment in execution of core job responsibilities, with no travel required.
Requirements include physical ability to lift office equipment and supplies, frequent use of computer keyboard and mouse, ability to accurately interpret sounds and associated meanings, office environment, minimum two years experience, knowledge of social media platforms, basic video skills, bi-lingual required (Spanish), and a salary range of $12.2885 to $18.4327 USD.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer.