Administrative Skills, Billing, Calendar Management, Change Requests/Orders, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Documentation, Excavation, Health Insurance, Housekeeping/Cleaning, Insurance Documentation, Lead Management, Life Insurance, Microsoft Office, Multitasking, Organizational Skills, Problem Solving Skills, Project Close-Out, Project Lifecycle, Project Schedule, Project/Program Coordination, Rentals, Reporting Skills, Team Player, Telephone Skills, Track Customer Issues
Administrative & Dispatch Coordinator - Infrastructure, Demolition, Excavation & Tree Services
HTM Contractors, Inc. | Honolulu, HI
HTM Contractors, Inc. is a leader in the residential and commercial market in Honolulu, Hawaii. We are a diversified service contractor specializing in infrastructure, demolition, excavation, tree service, junk removal, roll-off dumpster rental, environmental cleaning, and street sweeping. Our team members take great pride in the work we do.
We work in an exciting, high-performance culture and love bringing awesome people to our team!
Pay & Schedule
- Full-Time Position
- Monday - Friday, 7:00AM - 4:00PM (one hour unpaid lunch)
- Weekly Pay
Benefits:
- Medical and Dental Insurance – 100% Company Paid (Employee + Family - additional plans available at an additional cost) Begins after 4 weeks averaging 20+ hours/week
- Holiday Pay – 10 Holidays Per Year
- PTO – 160 Hours Per Year
- Birthday Pay (after 1 year)
- Life Insurance: $10,000 Company Paid
- MetLife
- Profit Sharing
- 401K Retirement Plan – Company Match up to 4% (after 1 year)
Company Culture:
- Humble - We learn, not brag
- Teamwork - We've got each other's backs
- Accountability - We own what we say and do
- Solution-Driven - We fix problems, not complain about them
- GWC - We hire people who get it, want it, and have the capacity to do it
The Work:
- Answer and route incoming phone calls
- Respond to customer calls, emails, texts, and inquiries promptly
- Maintain positive customer relationships throughout the project lifecycle
- Document customer communication in Service Fusion and HubSpot
- Enter and manage leads in HubSpot CRM
- Schedule Infrastructure, Demolition, Excavation, and Tree Service projects
- Coordinate crews, equipment, subcontractors, and project resources
- Schedule site visits, utility locates, and project start dates
- Maintain accurate schedules and project calendars
- Create customers, jobs, work orders, and update records in Service Fusion
- Generate invoices and assist with project closeout documentation
- Track change orders and additional work
- Process permits, certificates of insurance, and project documentation
- Maintain customer and project files
- Prepare reports and provide administrative support to management
- Cross-train and assist other office personnel as needed
Requirements:
- Experience in administrative, dispatch, or project coordination roles preferred
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Detail-oriented with strong problem-solving skills
- Ability to work in a fast-paced environment
- Proficient with Microsoft Office and Google Workspace
- Experience with CRM software and scheduling systems preferred
- Ability to work independently and as part of a team
- Professionalism, discretion, and accountability required
- Adaptable and willing to support multiple divisions
Apply online or in person at:
HTM Contractors, Inc.
130 Ohe St., Honolulu, HI 96813
Monday-Friday 7:00AM to 4:00PM
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