Join the O2B Kids Team!
O2B Early Education is on the lookout for a friendly and detail-oriented Licensing & Compliance Support Specialist! We are committed to maintaining the highest standards in early childhood education and ensuring all our centers are compliant with state regulations. If you're excited about supporting our mission with an eye for detail and a passion for early education, we want to hear from you!
About Us:
Since our inception in Gainesville, FL, in 1998, O2B Kids has grown to have numerous locations across Florida, Georgia, Minnesota, Missouri, Alabama, and many more states! We believe in fostering a fun and supportive environment for our staff and children alike.
Responsibilities:
- Provide day-to-day administrative support to school Directors, Administrators, and corporate leadership.
- Serve as a first point of contact by answering and managing the main corporate phone line, assisting callers and directing questions to the appropriate team.
- Provide excellent internal and external customer service with a focus on responsiveness, follow-up, and building positive relationships.
- Manage user access requests and account updates across multiple company systems and platforms.
- Maintain and update key administrative reports, including enrollment, projected enrollment, sales, arrears, and collections reporting.
- Identify trends and areas requiring attention and communicate updates to leadership.
- Provide support with past-due tuition and collections, including weekly reporting and collection correspondence.
- Follow established administrative calendars, processes, and recurring task schedules to ensure deadlines are met.
- Assist leadership with inbox management and day-to-day communications.
- Support business and child care license renewals and annual agency profile updates.
- Conduct routine audits of administrative processes, provide feedback and training, and help ensure accuracy and consistency across locations.
- Assist with special projects and process improvement initiatives.
- Provide general office support, including preparing documents, making copies, mailing materials, ordering supplies, and assisting with meeting preparation.
- Provide administrative support to other departments as needed, including Hiring and Accounts Payable.
- Maintain and update company administrative resources, spreadsheets, tools, and shared information.
- Contribute to a positive workplace culture by supporting teammates, communicating professionally, following established systems, remaining open to feedback, and approaching work with a solutions-focused attitude.