Administrative Clerk

Overview

At Smile Brands, we're more than a dental support organization - we're a community focused on delivering Smiles for Everyone. With a network of 600+ practices across 30 states, we empower our teams to thrive, grow, and make a real impact. If you're looking for a place where your work truly matters, you've found it.

We are seeking an Administrative Clerk to join our team in San Antonio, TX. This role plays a key part in supporting daily operations by performing a variety of clerical, data entry, and customer service tasks. This position ensures the accurate processing of financial transactions, supports account management functions, and provides timely assistance to internal teams and offices.

Schedule (days/hours)

Monday-Friday, flexible 8-hour shift between 6:30 AM - 5:00 PM CST

Responsibilities

• Accurately enter payment transfers into patient accounts
• Review accounts and approve/process patient and insurance refunds
• Balance refunds processed on the previous day to ensure accuracy
• Investigate and respond to discrepancies in collaboration with the Accounting team
• Perform data entry of pre-authorization approvals and denials
• Monitor shared email inboxes and respond promptly to office inquiries, including providing website authorization codes
• Reset passwords for dental-related websites and update shared access portals
• Create new website logins when access is not currently available
• Provide support to offices by answering questions related to refunds and transfers

Qualifications

• Minimum of 1 year of experience in a similar administrative role or in claims review
• Strong commitment to a G3 approach: Greeting, Guiding, and expressing Gratitude in all communications
• Proficiency in 10-key data entry with a high level of accuracy
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Ability to multitask and meet deadlines in a fast-paced environment

Compensation

$15 - $16/hr + Bonus

About Us

Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com