Administrative Skills, Cancer, Childcare, Communication Skills, Condominiums, Cosmetology, Customer Support/Service, Document Imaging, Hospital, Insurance, Licensing, Mail Processing, Maintenance Services, Prepare Correspondence, Purchasing/Procurement, Regulations, Reimbursement, Restaurant, Team Player, Telephone Skills, Time Management, Tuition Fees, Veterinary Medicine, Writing Skills
LOCATION
Tampa, FL
POSTED
Today
Administrative Assistant II - 79000884
The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels, and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations.
This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This position is a part of the administrative assistant team and is responsible for the administrative functions in the office.
Your Specific Responsibilities:
Opens and processes incoming complaints and sends acknowledgement letters to the public.
Answers and routes telephone calls and coordinates reception duties, including greeting visitors to the office.
Processes incoming and outgoing mail and packages.
Monitors supplies and is responsible for all aspects of purchasing and vendor contact, including repairs and maintenance.
Coordinates and completes public records requests.
Reviews consumer complaints routed in the Department's Document Imaging System, open compliance cases in the Department's Licensing System, and assigns complaints to the appropriate staff members.
Keeps track of walk-ins and ensures they are properly entered into Versa.
Assists with hiring packages for new staff members including, but not limited to, scheduling interviews and work samples, collecting documents from the applicants, compiling documents and information for the hiring package, and forwarding documents to the Division HR Liaison.
This position will arrange travel schedules and reservations, maintain the calendar(s), and coordinate meetings for the FEA and IS teams.
Performs other related work duties as required.
Knowledge, Skills, and Abilities:
Ability to work independently.
Ability to plan, organize, and coordinate work assignments.
Ability to communicate effectively with members within and outside of the organization.
Good writing and reading comprehension.
Customer service oriented.
Good with time management and coordination.
Ability to establish and maintain effective working relationships with others.
Ability to prepare correspondence and administrative reports.
Proficient in the use of technology including software, hardware, and data systems.
Minimum Requirements:
Two (2) years of relevant experience in customer service and administrative functions.
The Benefits of Working for the State of Florida:
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday.
Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida.
Ability to earn up to 104 hours of paid sick leave annually.
The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
The State of Florida provides a $25,000 life insurance policy to eligible employees.
Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
Tax deferred medical and childcare reimbursement accounts are available.
Tuition waiver program to attend an approved State of Florida College or University.