Travel %.
Flexible Work Option.
Soft Skills: Self-Starter, Problem Solver, Strong communicator (oral and written), Strategic Planner, Multi-tasker, Team Player, Customer Centric and Open to Feedback and Coaching with a drive for self improvement. Plan: Partner with Regional Sales Managers and Dealer Partners to penetrate target accounts and develop 2-week call plans to ensure required calls are met.
ol> Provide helpdesk support to students and staff via in-person, phone, chat, and video sessions, including password resets, Duo MFA enrollment, and basic account troubleshooting; Image, configure, and prepare laptops and desktops for distribution and return, including BIOS updates and secure data wiping of returned equipment; Set up and troubleshoot audiovisual equipment for classrooms, workshops, meetings, and campus events, including projectors, conferencing systems, microphones, presentation software, and hybrid learning technology; Document all support activity in the Colleges IT service management platform and contribute to knowledge base articles and procedural guides; Assist users with phishing awareness, multi-factor authentication, and protection of institutional data; Escalate issues that require deeper troubleshooting, system access, or specialist knowledge to OIT; Provide basic troubleshooting across Windows 11, macOS, iOS, and Android. Provide preliminary reference assistance, help students navigate academic databases, and answer informational inquiries; Direct patrons in the location and use of library materials using the Library of Congress classification system; Process official student identification cards in accordance with College security protocols.
p>SUMMARY DESCRIPTION AND SKILLS:. The Customer Service Support Specialist is responsible responsible for delivering exceptional customer service while handling repair requests and performing hands-on technical work.
The role involves providing Tier 1 and Tier 2 support for mobility software in a hybrid work setting based in King of Prussia, PA. This contract position requires excellent customer service skills and the ability to troubleshoot and resolve issues related to mobility applications.
We are looking for an IT Support Specialist to provide onsite technical support, troubleshoot IT issues, and help maintain day-to-day technology operations. What Youll Do Provide Tier 1 and Tier 2 technical support for hardware, software, mobile devices, and printers.
Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
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