Travel %.
Flexible Work Option.
Soft Skills: Self-Starter, Problem Solver, Strong communicator (oral and written), Strategic Planner, Multi-tasker, Team Player, Customer Centric and Open to Feedback and Coaching with a drive for self improvement. Plan: Partner with Regional Sales Managers and Dealer Partners to penetrate target accounts and develop 2-week call plans to ensure required calls are met.
We are looking for an IT Support Specialist to provide onsite technical support, troubleshoot IT issues, and help maintain day-to-day technology operations. What Youll Do Provide Tier 1 and Tier 2 technical support for hardware, software, mobile devices, and printers.
p>SUMMARY DESCRIPTION AND SKILLS:. The Customer Service Support Specialist is responsible responsible for delivering exceptional customer service while handling repair requests and performing hands-on technical work.
ol> Provide helpdesk support to students and staff via in-person, phone, chat, and video sessions, including password resets, Duo MFA enrollment, and basic account troubleshooting; Image, configure, and prepare laptops and desktops for distribution and return, including BIOS updates and secure data wiping of returned equipment; Set up and troubleshoot audiovisual equipment for classrooms, workshops, meetings, and campus events, including projectors, conferencing systems, microphones, presentation software, and hybrid learning technology; Document all support activity in the Colleges IT service management platform and contribute to knowledge base articles and procedural guides; Assist users with phishing awareness, multi-factor authentication, and protection of institutional data; Escalate issues that require deeper troubleshooting, system access, or specialist knowledge to OIT; Provide basic troubleshooting across Windows 11, macOS, iOS, and Android. Provide preliminary reference assistance, help students navigate academic databases, and answer informational inquiries; Direct patrons in the location and use of library materials using the Library of Congress classification system; Process official student identification cards in accordance with College security protocols.
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