Irvine, California30+ days ago
This role serves as a steward of journey led thinking- identifying friction points, and orchestrating cross functional actions across marketing, sales, digital, servicing, and operational touchpoints to ensure journeys are intentionally designed, measured, and optimized based on customer behaviors, needs, and decision moments, and are aligned to business outcomes, and continuously evolved to create more seamless, personalized, and impactful customer experiences. • Ensure recommended journey improvements deliver consistent, efficient omni-channel experiences across marketing, sales, digital, servicing, and operations.