ul>Responds to public and staff by providing general information pertaining to departmental or program activities;
Answers single- and multi-line telephones, routes calls and relays messages;
Resolves routine problems in person, by phone and through correspondence with complainant;
Requests specific information by telephone;
Checks documents for completeness and accuracy and issues licenses and permits;
Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims;
Edits documents for grammar, punctuation, spelling and format;
Codes, confirms, enters, updates, and retrieves data using automated filing systems;
Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports;
Establishes and maintains filing systems and retrieves documents from files as required;
Researches document files and automated records for specific information;
Copies and distributes materials and acts as key operator for copy machine;
Reads, screens and directs mail and composes answers to routine correspondence;
Calculates fees, records payments and balances routine accounts;
Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators;
Performing moderately complex word processing activities such as preparation of charts, graphs and tables;
Transcribing a variety of correspondence, reports and documents from dictating equipment;
Scheduling and arranging meetings, conferences, interviews and other appointments;
Training other staff members in office procedures and clerical activities;
Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities. The roles also provide general administrative support to the Business Operations unit, including accounts payable/receivable processing, meeting minutes, phone tree updates, and special projects, requiring flexibility, collaboration, and strong attention to detail.