Therapy Recruiting Specialist AdvisaCare Home Health and HospiceTherapy Recruiting SpecialistTraverse City, MIFull timeWe are excited to be serving consumers across Michigan with behavioral health challenges, autism spectrum disorder needs, and other associated neurological/behavioral deficits and are needing to hire a recruiting specialist to help facilitate our care delivery. We at Rebound Home and Community Therapy and AdvisaCare Healthcare are seeking a self-motivated, driven RECRUITMENT / SUPPORT SPECIALIST in the Traverse City, MI area to support our Therapy Division.
Business Intelligence Specialist StefaniniBusiness Intelligence SpecialistDearborn, MI$55–$60 / hourTemporaryContractorDesign and build persona-based Power BI reports and dashboards covering: Portfolio health, Execution velocity, Milestone completion, Risks and dependencies, KPI movement, Adoption, Financial ROI, Realized savings, Forecast value, Value realization. Business Intelligence, Business Analytics, Data Analysis, Ad Hoc Reporting, Microsoft Azure, Python, ETL, GCP, Automated Scripting, Data/Analytics Dashboards, Jira, Financial Operations, Data Governance, Data Modeling.
NewParts Specialist O'Reilly Automotive StoresParts SpecialistGaylord, MIProvide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee. Perform various in-store services for customers (where state and local laws allow) - (i.e. install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).
NewDelivery Specialist O'Reilly Automotive StoresDelivery SpecialistEscanaba, MIOther additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc. Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
Travel ECMO Specialist Nurse - $3,577 per week Travel Nurses, Inc.Travel ECMO Specialist Nurse - $3,577 per weekAnn Arbor, MITravel Nurses, Inc. is a nurse-founded and operated healthcare staffing agency connecting nurses and allied health professionals with opportunities nationwide. Since 1988, we’ve grown from supporting operating room teams in the Mid-South to serving a wide range of specialties across the country.
NewRecords Specialist STS Technical ServicesRecords SpecialistYpsilanti, MIThe ideal candidate thrives in high-volume workflows, manages multiple priorities with precision, and understands the importance of clean, audit-ready records. STS Technical Services is seeking a highly organized and detail-driven Records Specialist to support a fast-paced Maintenance QC Records team in Ypsilanti, Michigan.
NewGlobal Knowledge Base Content Specialist I TTECGlobal Knowledge Base Content Specialist IDearborn, MIRemoteThe duties will include analyzing trends and assisting in cascading that information to management, as well as ensuring that the appropriate actions are taken such as entering content into Agents Ask Ford (AAF) or Customers Ask Ford (CAF), or creating job aids, sending out SharePoint announcements. · Support the Global Knowledge Base Content Specialist II in updating the knowledge base by coordinating client related content with appropriate executive management, learning and development teams and other resources.
Escalation Support Specialist (Automotive Customer Support) TTECEscalation Support Specialist (Automotive Customer Support)Dearborn, MIIn this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
NewRacing and Performance Specialist TTECRacing and Performance SpecialistDearborn, MIRemoteOmni-channel Support: Handle inbound and outbound customer contacts via voice, chat, and email, ensuring every case is logged and classified accurately in the CRM. · Warranty Administration: Administer warranties using Ford systems (OWS), including prior approvals, labor payments, and specialized crate engine warranty analysis.
NewRetail Service Specialist O'Reilly Automotive StoresRetail Service SpecialistEscanaba, MIPerform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
NewCharge Reconciliation Specialist UP Health System - MarquetteCharge Reconciliation SpecialistMarquette, MIAt UP Health System - Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. Collaborates with department manager(s), director(s) and leadership to continually improve and maintain the efficiency and accuracy of the overall charging process, including monitoring department queues.
NewPurchasing Assistant/Customer Service Specialist Vaco LLCPurchasing Assistant/Customer Service SpecialistSouthfield, MI$25–$30 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewPart-Time Doorstep Trash Collection Specialist - Nights Valet LivingPart-Time Doorstep Trash Collection Specialist - NightsBLOOMFIELD HILLS, MIOwn either (1) an open-bed pickup truck or (2) a vehicle paired with an open utility trailer used for the job; vehicles without an open bed or trailer (including SUVs, sedans, and vans) do not qualify. Collect bagged trash and cardboard from apartment doorsteps and transport it to the on-site compactor using your open-bed pickup truck or tow vehicle with utility trailer.
NewBehavior Specialist - School Based Zen EducateBehavior Specialist - School BasedSaline, MI$16–$18 / hourBuilding rapport, supporting individuals with complex needs, implementing behavior intervention plans, de-escalating challenging situations, and applying therapeutic or behavioral strategies are all highly transferable to school settings. See Zen Educate Terms & Conditions at https://www.zeneducate.com/us/privacy and Privacy Policy at https://www.zeneducate.com/us/terms and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Account Specialist Amphenol Borisch TechnologiesAccount SpecialistGrand Rapids, MIAssist Programs team with critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive our ability to support our customers and launch product successfully . . Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe.
NewEquipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistTraverse City, MI$20.31–$24.12 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Product Support Specialist - Relocate to Warroad, MN MarvinProduct Support Specialist - Relocate to Warroad, MNGrand Rapids, MI$22–$26With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.
Child Life Specialist - FT Days - Pediatrics and PICU - Newaygo Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - NewaygoNewaygo, MIFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
Child Life Specialist - FT Days - Pediatrics and PICU - Fowler Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - FowlerDeWitt, MIFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
Child Life Specialist - FT Days - Pediatrics and PICU - Saint Louis Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - Saint LouisSaint Louis, MIFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
Child Life Specialist - FT Days - Pediatrics and PICU - Cass City Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - Cass CityVassar, MIFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
NewAccounts Receivable and Payables Specialist Brown Machine GroupAccounts Receivable and Payables SpecialistBeaverton, MIThe Accounts Receivable & Accounts Payable Specialist is responsible for managing the company’s daily accounts receivable activities with a strong emphasis on accurate invoicing, timely collections, and cash flow optimization. BMG is a thermoforming packaging/automation solutions leader focused on a customer-centric approach to designing and building capital equipment machinery, tooling systems, and packaging automation solutions.
NewIT Support Specialist JobotIT Support SpecialistPortage, MI$50,000–$65,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As our company continues to grow, we're looking for an IT Support Specialist who enjoys solving problems, helping people, and working in a collaborative environment where no two days look exactly the same.
NewBody on Frame Structures Architecture Technical Specialist Ford Motor CompanyBody on Frame Structures Architecture Technical SpecialistDearborn, MIRobust solutions include a proper definition of Truck/SUV platform bandwidth, system efficiencies through frame and EV structure integration, critical fixed & variable parameters in Top Hat and Box Structure execution, all while meeting stringent durability and attribute requirements to balance high-time in service quality expectations, cost, & vehicle range. Recognized expertise, demonstrated leadership behaviors, and technical maturity within BoF Truck & SUV Structures is critical for this role, and the expected successful business delivery.5c143e31-5e48-4549-b638-05792d185386
Manufacturing Process Specialist MedNational StaffingManufacturing Process SpecialistSterling Heights, MIFor station changes during production and not downtime the Lead will work with production members and their team leaders to make sure that the installations or changes are understood and accepted prior to, during and after the changes are made. Work closely with Plant Facilities and Stamping Process Engineers to ensure the latest Cell layouts are reflected accurately with the Material CAD layout.
Manufacturing Process Specialist eTeam Inc.Manufacturing Process SpecialistSterling Heights, MI9.For station changes during production and not downtime, the Lead will work with production members and their team leaders to make sure that the installations or changes are understood and accepted prior to, during and after the changes are made. Work closely with Plant Facilities and Stamping Process Engineers to ensure the latest Cell layouts are reflected accurately with the Material CAD layout.
Business Process Specialist BLM GroupBusiness Process SpecialistNovi, MichiganThey come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. • Must have a strong understanding of operational workflows, process documentation practices, and experience supporting cross-functional work with Subject Matter Experts (SMEs) to gather and validate business process content.
Project and Process Specialist Doeren Mayhew & Co., P.CProject and Process SpecialistTroy, MIDoeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Support new client onboarding by gathering information, organizing documentation, completing setup tasks and ensuring required steps are completed accurately and on time.
Project and Process Specialist Doeren Mayhew CPAs and AdvisorsProject and Process SpecialistTroy, MIDoeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Support new client onboarding by gathering information, organizing documentation, completing setup tasks and ensuring required steps are completed accurately and on time.
Casting Product/Process Specialist Stellantis NVCasting Product/Process SpecialistAuburn Hills, MIBasic Qualifications: • Bachelors degree in Engineering, Mechanical preferred, Electrical and/or Industrial acceptable • 8 years of automotive project experience with emphasis on Casting systems development • Experience leading teams in development of new product/process introduction proposals and cost estimation • Experience directly managing process engineering development and launch activities • Experience in execution of projects for new products/processes, including RFQ, Sourcing, Commissioning, Launch • Strong computer skills - particularly in Excel, PowerPoint • Excellent communication skills - both orally and in writing • Ability to communicate with Executive/Senior Management • Successful candidate must have the ability to work as part of a team • Must be able to travel 10-20 as required to visit Propulsion Division plants and Suppliers. Preferred Qualifications: • Bachelors degree in Engineering, Mechanical preferred, Electrical and/or Industrial acceptable • 5 years of industrial project management experience • Familiarity with 3D Design and Teamcenter Visualization • Familiarity with requirement equipment and process types, including Melt-Metal Distribution, Casting, Trim, Degate, Inspection • Experience working with Bargaining Unit Employees.
Process Design and Mining Specialist Harman International Industries IncProcess Design and Mining SpecialistNovi, MI$108,750–$159,500 / yearHelp shape a common repository for redesigned processes, data flows, semantic logic, and ontology information, including ownership, hierarchy, versioning, change control, auditability, and links to tools, data products, APIs, and controls. Background as a process improvement consultant, lean/operational excellence practitioner, transformation coach, process mining lead, product owner, or workshop facilitator who has helped teams move from current-state discovery to redesigned ways of working.
ICT BOM Process Specialist Stellantis NVICT BOM Process SpecialistAuburn Hills, MIProvide ongoing operational support for BOM management systems, including incident and problem resolution, change and release coordination, continuous improvement initiatives, and collaboration with support teams and vendors to ensure system stability, performance, and user satisfaction. You will balance day‑to‑day system support with continuous modernization initiatives, collaborating closely with cross‑functional teams to simplify complexity, improve data consistency, and deliver scalable solutions aligned with Stellantis business objectives.
Client Systems & Process Specialist Ambs Call CenterClient Systems & Process SpecialistJackson, MIClient Integration & Solutions Engineer About the PositionAmbs Call Center, the nation's top-rated answering service provider, is seeking a technically skilled and service-driven Client Integration & Solutions Engineer. In this dynamic role, youll play a pivotal part in delivering seamless, customized client solutions, and integrations that enhance our customers' experience.
NewTooling Process Specialist - 1st Shift Trans-Matic Mfg. Co., IncorporatedTooling Process Specialist - 1st ShiftHolland, MIThis includes creating tool build routings, setting personnel and machine schedules, and coordinating all functions and operations specific to tooling orders. Monitor tool room capacity and provide real-time information to the Tool Room Lead to facilitate decisions regarding sourcing of tool builds.
Senior Process Specialist, Aftersales Stellantis NVSenior Process Specialist, AftersalesAuburn Hills, MIMission: Define and maintain harmonized tools for Direct Material, Aftersales and Raw material sourcing, ensuring corporate compliance, bringing Stellantis efficiency and robustness to select suppliers with the best global business case, covering all company's needs, while controlling business risk. Basic Qualifications: Bachelor's degree in supply chain management, Engineering, Business, Finance, Economics, or closely related field.
CNC Programmer/Process Development Specialist AAMCNC Programmer/Process Development SpecialistDetroit, MichiganWorking closely with engineering, production, quality, and maintenance teams, you will develop and optimize CNC programs, determine machining strategies, select cutting tools, design work holding solutions, and support manufacturing processes using CAD/CAM software. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward.
CNC Programmer/Process Development Specialist American Axle & ManufacturingCNC Programmer/Process Development SpecialistDetroit, MIWorking closely with engineering, production, quality, and maintenance teams, you will develop and optimize CNC programs, determine machining strategies, select cutting tools, design work holding solutions, and support manufacturing processes using CAD/CAM software. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward.
Process Safety Specialist for Chemical Plant Macpower Digital Assets Edge Private LimitedProcess Safety Specialist for Chemical PlantAdrian, MI$105,000 / yearThe position requires an aptitude for "walking the plan " and partnering with company personnel, contractors, and visitors, to increase education on facility processes and PSM and RMP issues and solutions related to those processes. Detailed understanding of facility operating, engineering, maintenance, and planning processes and the ability to identify and communicate PSM and RMP ramifications of existing, new, and modified processes.
Sales Process Specialist Niterra EMEA GmbHSales Process SpecialistWixom, MIToday, that tradition continues as we transform our organization's portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society. We are not responsible for, and will not pay, any fees, commissions, or other payments related to unsolicited resumes or CVs, except as required by a written contract between Niterra and the recruitment agency or party requesting payment of a fee.
Process Design and Mining Specialist Harman Becker Automotive Systems Manufacturing KftProcess Design and Mining SpecialistNovi, MichiganHelp shape a common repository for redesigned processes, data flows, semantic logic, and ontology information, including ownership, hierarchy, versioning, change control, auditability, and links to tools, data products, APIs, and controls. Background as a process improvement consultant, lean/operational excellence practitioner, transformation coach, process mining lead, product owner, or workshop facilitator who has helped teams move from current-state discovery to redesigned ways of working.
Sr Business Process Reengineering Specialist for Hybrid Work Syntricate Technologies IncSr Business Process Reengineering Specialist for Hybrid WorkLansing, MIThis role is responsible for analyzing current-state business processes, application behavior, and data flows, and for designing and implementing future-state process and system improvements that enhance efficiency, reduce risk, ensure compliance, and improve service delivery. We are seeking a Senior Business Process Reengineering Specialist (BPRS) to serve as a Subject Matter Expert (SME) supporting multiple long-standing enterprise web applications built on modern Microsoft and database platforms.
CNC Programmer/Process Development Specialist Dauch CorpCNC Programmer/Process Development SpecialistDetroit, MIWorking closely with engineering, production, quality, and maintenance teams, you will develop and optimize CNC programs, determine machining strategies, select cutting tools, design work holding solutions, and support manufacturing processes using CAD/CAM software. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward.
Corporate Process Quality Specialist Stellantis NVCorporate Process Quality SpecialistAuburn Hills, MIExecute or support process quality tasks within BIW, Paint, and General Assembly, including online inspection, torque auditing, control plans, PFMEAs, and traceability. Analyze internal/external quality indicators to identify trends and validate quality control effectiveness.
Process Application Specialist, Can and Beverage Lubricants Quaker Chemical CorpProcess Application Specialist, Can and Beverage LubricantsMIProvide very specialized knowledge of specific process and application expertise at the customer site Provide technical support to the sales force handle technical product application-related problems escalated from the field and work closely with salesKey Account management teams. Required Minimum Number of Years of Relevant Experience A minimum of 5 years of industry experience in area of focus MWFMetal etc.
Title Processing Support Specialist I Stewart Title Guaranty CompanyTitle Processing Support Specialist IMIResponsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes as part of a production center, branch office, or member of a title team. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today.
Paint Process Engineer/Specialist Magna International, IncPaint Process Engineer/SpecialistTroy, MichiganThe Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Senior Specialist Processes & Methods Magna International, IncSenior Specialist Processes & MethodsTroy, MichiganUse expertise and background in process management methods toprovide consulting to process teams to create coherent valuable processes and methods, coach the process users and projects teams to apply processes and methods by actively participating in the project kick-off and actively offering further support, drive analysis and resolution of issues with processes and workflows, continuously improve processes, related documents and roles to be effective and efficient. Provide project support starting with quoting, in project kickoff (including project team training, planning how project will effectively use eProcess Landscape in project, appropriate tailoring) and throughout the project to answer questions, concerns of NA user base.
Operations Processing Specialist BLM GroupOperations Processing SpecialistNovi, MichiganThey come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. This position supports sales, finance, logistics, legal, and operations by preparing customer invoices, commercial documentation, financing transactions, audits, and reporting while maintaining data integrity within SAP.
CASE PROCESSING SPECIALIST The GEO Group IncCASE PROCESSING SPECIALISTBaldwin, MIExperience and/or training related to reviewing law enforcement documentation such detention files, custodial records, or immigration case files including A-files and DHS databases, or previous experience conducting interviews for immigration or detention related purposes required. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
Thermal Processing Specialist Howmet Aerospace IncThermal Processing SpecialistWhitehall, MIThe Thermal Process Specialist, in partnership with the Thermal Process Owner is responsible for developing & executing operating procedures, developing process improvements, directing, and implementing equipment projects and troubleshooting operating problems for kilns and prebake ovens. Relationship--connects individually and with teams across shifts and practices; builds rapport and commonality; creates a "win together" ethic; serves as liaison between shop floor and engineering; keeps the pulse of the floor; helps people feel heard.