POSITION RESPONSIBILTIES Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines in collaboration with referral sources and internal staff Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery Provide direct supervision, guidance, and ongoing support to program staff Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy Facilitate regular team meetings, case conferences, and supervision sessions to promote communication, accountability, and best practices Identify training needs and support staff development, particularly in areas such as trauma-informed care, harm reduction, and medical respite best practices Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction Use data to inform program improvements, identify trends, and support strategic decision-making Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care Represent the program in community meetings, provider networks, and collaborative initiatives Adhere to Mercy Haven and DOH policies, procedures and regulations Provide on-call coverage as required to support program operations and respond to client needs or emergencies All other duties as assigned POSITION REQUIREMENTS Master's degree in social work or a related field plus 1 year of full time relevant experience OR Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery.