DUTIES AND RESPONSIBILITIES: Medical Receptionist: Welcomes and receives patients/visitors to Optima Research by greeting them with a warm, pleasant affect Provides study candidates and participants with appropriate forms for their visit Gathers information from study candidates/participants upon arrival using the appropriate form for their visit Notifies clinical staff when study candidates/participants are ready to be seen for their appointment Pulls and prepares study participant binders for scheduled visits the day prior In collaboration with the Clinical Research Coordinators, schedules study participant appointments within the visit window as designated by the study protocol in CRIO Provides study participants with appropriate compensation at the conclusion of each study visit, obtaining participant signature for cash distribution and maintaining stipend cash log Answers phones using professional telephone etiquette Knowledgeable of phone system and routes calls appropriately or takes detailed messages if call recipient is unavailable, documents messages in CRIO Notifies subjects of upcoming visits the day before Responds to and sends faxes Distributes incoming faxes to the appropriate recipient Knowledgeable in using front office equipment, such as copier, computer, etc. Complies with HIPPA guidelines, protecting and respecting the privacy of all patient information and records Stores all files in a permanent, dry, and safe location Maintains a cooperative, helpful, and pleasant affect, creating and/or contributing to an atmosphere of collaboration and team cohesiveness Maintains neatness of the front office, patient reception area, and patient lounge Cleans surfaces and chairs of patient reception area, patient lounge, and patient treatment rooms at the end of each business day with germicidal wipes Assists clinical research coordinators and other staff as needed Assists in the day-to-day operations, as needed and as assigned Clinical Trial Process: Assists in facilitating the daily clinical trial activities Reviews and comprehends each protocol Thoroughly and accurately completes study participant logs, keeping them current Assists in screening, recruiting, enrolling, and maintaining research participants Ensures adherence to protocol requirements Knowledgeable of the storage/temperature requirements for all assigned study medications stored on site Ensures appropriate specimen collection, processing, and shipment per study protocol Communicates lab alerts to appropriate persons in a timely manner.