IT Operations Specialist Husch Blackwell
IT Operations SpecialistPhoenix, Arizona
Essential job functions include:
27 days ago
Travel %.
Essential job functions include:

p/> Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. The Pathology Operations Specialist I is responsible for supporting and assisting the Pathology and Pathologist Assistant department in their daily operations.
Manage ServiceNow code quality control processes and routineLead and mentor a team of operations specialists assigned to work on ServiceNowRespond to incidents for application availability issues as part of on-call dutiesRespond to incidentspages for application functional issues or questions as part of daily dutiesUse your technical knowledge to triage service availability issues and restore serviceResearch and resolve system defects lead root cause analysis and drive permanent resolutionEnsure appropriate monitoring is in place and maintained to ensure application availabilityParticipate in software release implementation meetingsParticipate in and coordinate maintenance activitiesPrepare and maintain application supportprocess documentationDevelop management jobs automation routines or deployment scriptsMonitors and supports application components and infrastructure critical to the business such as relevant technologies and dashboards responds to alerts regarding production incidents and resolves issues prior to customer service interruptionFulfills requests from users operations auditors and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologiesOnboards monitoring tools and applications in access systems of record to research potential production incidents meet user requirements and service changes and identify and implement automation opportunities in partnership with architects and engineersCommunicates status updates and technical details such as infrastructure application and client impact and component points of failure to management and provides reporting on environment and incident status in operational meetingsPerforms environment routing and cycling implements splash pages and liaises with development teams to design and configure auto provisioning straight thru revocation STR and straight thru processing STPManages aged revocation monitoring to identify and fix defects in applications and systems of recordPrepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios vulnerabilities and improvement opportunities requiring escalations. Required QualificationsServiceNow Certified System Administrator CSA certification product micro certificationsProven experience as a administrator in highly regulated environmentsExperience in maintaining multiple ServiceNow environmentsMinimum of 5 years of experience a ServiceNow development and engineering with emphasis on platform managementExperience monitoring and maintaining ServiceNow products supporting software engineering maximizing data processing systems building cloud-compatible services and operating within an enterprise IT lifecycleExperience supporting ServiceNow integrations for security risk and complianceExperience with ServiceNow instance cloning and managementExperience maintaining both Windows and Linux MID servers.
Meets critical deadlines for processing incoming mail, including researching and resolving returned mail issues by updating addresses, notifying relevant departments, and triaging items to appropriate folders. • Adheres to contractual deadlines for processing incoming and outgoing correspondence across multiple departments, each with specific procedures such as scanning, data entry, printing, emailing, copying, and certified receipt logging.
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