Production Control Clerk BERING STRAITS PROFESSIONAL SERVICES LLCProduction Control ClerkWahiawa, HIThe Production Control Clerk complies and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production. Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies.
NewPay Clerk-Army Military Pay Office Support Strategic Resources IncPay Clerk-Army Military Pay Office SupportSchofield Barracks, HIThe pay clerk delivers exceptional customer service and receives, verifies required documentation, processes and tracks all pay actions/transactions, and follows up and corrects resulting rejections. Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 38 years' experience in the Federal, military, and commercial marketplaces.
Front Office Reception - Guest Service Agent Halekulani HotelFront Office Reception - Guest Service AgentHonolulu, HICoordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges.
Front Office Reception - Guest Service Agent (On-Call) Halekulani HotelFront Office Reception - Guest Service Agent (On-Call)Honolulu, HICoordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges.
Research Associate, Senior (Office of Research Integrity) (0079509T) University of HawaiiResearch Associate, Senior (Office of Research Integrity) (0079509T)Honolulu, HIIn accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. Possession of a baccalaureate degree in biomedical sciences, ethics, philosophy or related field and 6 year(s) of progressively responsible professional experience with responsibilities for research, research administration, law; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Tax Manager, 99 Main Office Foodland Super MarketTax Manager, 99 Main OfficeHonolulu, HawaiiCommunication Requirements: The position requires talking to employees, supervisors, managers, executives, and outside trade persons/vendors; written communication to employees, supervisors, managers, executives, and outside persons/vendors; responding to written or verbal requests; reading; composing written language; receiving verbal and written instructions. Essential Job Duties: Primary responsibilities include the preparation of federal and state income tax returns and supporting workpapers and schedules, general excise tax returns, estimated and extension tax payments, shareholder distributions and withholdings, and the income tax provision.
Facilities Engineer I (Big Island, 99, Main Office) Foodland Super MarketFacilities Engineer I (Big Island, 99, Main Office)Honolulu, HawaiiThe position requires talking to employees, supervisors, managers, executives, and outside trade persons/vendors; written communication to employees, supervisors, managers, executives, and outside persons/vendors; responding to written or verbal requests; reading; composing written language; receiving verbal and written instructions. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Facilities Engineer I (Oahu, 99, Main Office) Foodland Super MarketFacilities Engineer I (Oahu, 99, Main Office)Honolulu, HawaiiThe position requires talking to employees, supervisors, managers, executives, and outside trade persons/vendors; written communication to employees, supervisors, managers, executives, and outside persons/vendors; responding to written or verbal requests; reading; composing written language; receiving verbal and written instructions. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Office Administrator Orbis Sibro IncOffice AdministratorHIThe Office Administrator will be required to liaise with internal and external stakeholders including senior management and customer representatives, and requires a collaborative individual who enjoys challenging work in a fast-paced environment. The position will support managing schedules for the SSN Sustainment team, internal and external stakeholder and customer visits and meetings, including US and UK AUKUS partners, and arranging departmental travel.
Office Support Lead Orbis Sibro IncOffice Support LeadHIThe Office Manager will be required to liaise with internal and external stakeholders including senior management and customer representatives, and requires a collaborative individual who enjoys challenging work in a fast-paced environment with high attention to detail. This role will support the SSN Sustainment team through managing office resources, facilities management, coordinating administrative staff, and supporting organizational processes to maintain productivity and compliance.
Senior Sales Representative Mitsubishi Electric US, Inc.Senior Sales RepresentativeAiea, HI$111,200–$152,900 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information. The pay range for this position at commencement of employment is expected to be between $111,200 and $152,900/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Security Manager/Foreign Disclosure Representative Input Technology SolutionsSecurity Manager/Foreign Disclosure RepresentativeCamp Smith, HIThe Security Manager is responsible for managing and executing the organization’s industrial, personnel, information, and operational security functions while administering the Command’s Foreign Disclosure Program under the direction of the Foreign Disclosure Officer (FDO). Minimum 5 years of combined experience in security management, industrial security, personnel security, information security, or related security functions, including at least 1 year of foreign disclosure experience within the last 3 years.
NewRepresentative II, Customer Care Order Placement Cardinal HealthRepresentative II, Customer Care Order PlacementHonolulu, HI$15.75–$18.50 / hourCustomer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. The Representative II, Customer Care Order Placement operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle.
New Business Sales Representative - Work from Home Scholastic CorpNew Business Sales Representative - Work from HomeHI$48,000–$56,000 / yearMinimum of three (3) years of proven successful sales experience in district/territory sales, event management, personal selling, and customer service with noted leadership ability and qualities demonstrated. Conduct high-volume outbound phone outreach to schools, districts, and organizations, working leads generated through marketing campaigns including email and digital programs.
Field Service Representative Accenture Federal ServicesField Service RepresentativeHonolulu, HIThe pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $91,300—$110,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland .
Senior Industrial Security Representative LeidosSenior Industrial Security RepresentativeHonolulu, HawaiiImplement and provide guidance on a broad range of security matters, including classified inventory and document control, security investigations, personnel access nominations, classification management, visitor control, facility access, DD254 requirements, Program Classification Guides, Intelligence Community Directives, export-controlled information, and applicable government security policies. Serve as the customer’s primary point of contact for installation and facility access requirements across the O‘ahu region, including DBIDS processing, new hire security briefings, NIPR/SIPR space access control, intrusion detection systems, and physical access measures such as locks and key controls.
Customer Service Representative (BankCard) First Hawaiian IncCustomer Service Representative (BankCard)Honolulu, HI$16.33–$23.42 / hourPerforms various ATM/debit/credit card-related maintenance tasks including but not limited to address corrections, blocking and unblocking accounts, and assisting with removing fraud alerts. This role is also responsible for operating various programs and systems to assist and facilitate the servicing and production of credit/debit/ATM cards and PINs.
Medical Billing Representative Remedy Intelligent StaffingMedical Billing RepresentativeAIEA, HIFull timeAs a Medical Billing Representative, you will handle billing inquiries, process payments, and ensure accurate account management while delivering excellent customer service. Analyze billing errors, reconcile accounts, and generate reports.
Field Representative (AK/CA/HI/ID/NV/OR/WA) U.S. Department of CommerceField Representative (AK/CA/HI/ID/NV/OR/WA)Honolulu, HIICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement. CTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice).
Customer Service Associate Representative - Accredo - Hybrid The Cigna GroupCustomer Service Associate Representative - Accredo - HybridHonolulu, HI$17.75–$19 / hourThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Customer Success Representative ZMANA Smart Security Solutions IncCustomer Success RepresentativeHonolulu, HISometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or outside sales, which involves visiting clients in the field with new or existing clients. Z MANA Sales representatives will have working knowledge in the C15 (A) (B) /Low Voltage world (Alarm systems, Access Controls, Security Surveillance, Telecommunications, etc. ) and be able to sell products, goods, and services to customers.
Orthopedic Sales Representative, Sports Medicine ArthrexOrthopedic Sales Representative, Sports MedicineHonolulu, HIFull timeSupport compliance and the principles of responsibility by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting noncompliance; and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements and company policies and procedures. Communicate with current and new customer accounts regarding a variety of topics, including product updates, changes to product portfolio and educational programs.
Industrial Services Representative Pacific Shipyards International, LLCIndustrial Services RepresentativeHonolulu, HI$60,000–$100,000 / yearThis role promotes the company’s capabilities including dry docking, paint booth operations, machining and mechanical services, welding, fabrication, and equipment rentals while building strong relationships with ship owners, government agencies, marine contractors, and industrial clients in the oil and gas, wastewater, and power sectors. Essential Duties & Responsibilities: Develop, maintain, and expand relationships with ship owners, operators, government agencies, marine contractors, shipyards, and key industry partners across the maritime, oil & gas, wastewater, and power sectors to drive new business opportunities.
Food Service Sales Representative Boar's Head Provisions Co IncFood Service Sales RepresentativeWaipahu, HIResponsible for performing weekly selling events (demonstrations) of products in foodservice accounts or associations. This role involves daily interaction with a variety of foodservice establishments and operators, with a focus on product penetration and brand development.
Special Security Representative (SSR) Amentum Services IncSpecial Security Representative (SSR)HI$130,000–$155,000 / yearA Bachelor's degree in a related discipline, or a combination of formal education and professional training in DoW special security program requirements from an accredited Federal or DoW educational institution to include physical security, special security, and/or Special Access Programs. SCI Physical Security experience providing expert advice over all aspects of physical security; SCIF concept approval requests, SCIF construction security plans, fixed facility checklist, TEMPEST, TSCIF and TSWA requests.
NewSecurity Officer Screening Representative Allied UniversalSecurity Officer Screening RepresentativeKailua, HIJoin Allied Universal as a Screener at a fast-paced food and beverage location, where you will help monitor entry points, conduct screening activities, and support a professional, welcoming environment. Screen visitors, employees, vendors, and/or deliveries entering the location, following post instructions and documenting security-related concerns or irregular activity.
Security Officer Patrol Representative Allied UniversalSecurity Officer Patrol RepresentativeHonolulu, HawaiiJoin Allied Universal as a Patrol Officer in a busy retail location, where you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and support a welcoming atmosphere through strong communication and customer service. Conduct regular and random patrols throughout the store areas, common spaces, parking areas, and perimeter to help to deter unwanted activity and observe unusual conditions.
NewForeign Disclosure Representative Booz Allen HamiltonForeign Disclosure RepresentativeHonolulu, HawaiiHS diploma or GED and 9+ years of experience with foreign disclosure, dissemination, or information export control, Associate's degree and 7+ years of experience with foreign disclosure, dissemination, or information export control, or Bachelor's degree and 3+ years of experience with foreign disclosure, dissemination, or information export control. As a Foreign Disclosure Representative (FDR), you use your specialized subject matter expertise on matters of document review and release and your attention to detail to enable the dissemination of finished intelligence production to give intelligence customers the actionable intelligence and context they need.
Senior Industrial Security Representative Leidos Holdings IncSenior Industrial Security RepresentativeHonolulu, HI$82,550–$149,225 / yearImplement and provide guidance on a broad range of security matters, including classified inventory and document control, security investigations, personnel access nominations, classification management, visitor control, facility access, DD254 requirements, Program Classification Guides, Intelligence Community Directives, export-controlled information, and applicable government security policies. Serve as the customer's primary point of contact for installation and facility access requirements across the O'ahu region, including DBIDS processing, new hire security briefings, NIPR/SIPR space access control, intrusion detection systems, and physical access measures such as locks and key controls.
Customer Service Representative CSN CollisionCustomer Service RepresentativeHonolulu, HIWhile experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a “Fast and Easy Process” for our customers after an accident.
Allstate Insurance Outbound Sales Representative The Ellgren AgencyAllstate Insurance Outbound Sales RepresentativeHonolulu, HI$60,000–$80,000 / yearCome to work each day in a modern office with breathtaking views of the Honolulu skyline, mountains, and the Pacific Ocean, surrounded by a team that celebrates success and encourages initiative. Youll also identify opportunities to enhance coverage for existing clients, all while working in a professional environment that values performance and client-focused service.
Field Representative - Part Time Retail Data LLCField Representative - Part TimePearl City, HIWe have been the leading provider of retail intelligence to the largest retailers in the world for over 30 years and have growing demands for additional Field Representatives to help us to collect critical retail information such as pricing, promotion, and merchandising data. Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles.
Account Representative - State Farm Agent Team Member Ryan Miyashita - State Farm AgentAccount Representative - State Farm Agent Team MemberHonolulu, HIROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Ryan Miyashita - State Farm Agent, you are vital to our daily business operations and customers’ success. State Farm has honored my agency with several awards over the years, including the President’s Club , which recognizes the top five percent of producing agencies around the country that deliver top-quality service and performance.
Data Collection Representative / Full-Time Retail Data LLCData Collection Representative / Full-TimeHIWe have been the leading provider of retail intelligence to the largest retailers in the world for over 35 years and we have growing demands for additional Field Representatives to help us collect critical retail information, merchandise/demo products, and conduct resets. Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles.
Field Representative / Full-Time Retail Data LLCField Representative / Full-TimeHIWe have been the leading provider of retail intelligence to the largest retailers in the world for over 30 years and have growing demands for additional Field Representatives to help us to collect critical retail information, merchandise/demo products, and conduct resets. Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles.
Account Representative - State Farm Agent Team Member Mia Migita - State Farm AgentAccount Representative - State Farm Agent Team MemberHonolulu, HIROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Mia Migita - State Farm Agent, you are vital to our daily business operations and customers’ success. As a newer agent, I’m proud to be a Chairman’s Circle and Ambassador Travel qualifier, consistently ranking as a top producer while continuing to grow the agency the right way.
Customer Service Representative - State Farm Agent Team Member Mia Migita - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberHonolulu, HIAs a Customer Service Representative - State Farm Agent Team Member with Mia Migita - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Marketing Representative In House Lead Hilton Grand Vacations IncMarketing Representative In House LeadHonolulu, HITo fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma GED Minimum 2 years of proven customer service experience Able to work flexible schedules including mornings, evenings, weekends, and holidays Excellent interpersonal and guest relations skills Minimum 6 months of proven Sales and/or Marketing Timeshare experience Thorough understanding of the Hawaii and Honolulu area Strong professional verbal interpersonal and guest relations skills. As the Lead In House Marketing Representative, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving while creating and identifying novel solutions to current issues.
Sales Representative- Hawaii - Sports Medicine Stryker CorpSales Representative- Hawaii - Sports MedicineHawaii, HIWe'll count on your confident and patient nature to educate and inform doctors, nurses and staff personal about the use and maintenance of our products, as well as direct product evaluations in the Operating Room or office settings. Acting as a sales lead, you'll prepare and participate in leading sales pitches and demo meetings as well as working with cross-divisional sales reps to create strategic goals and targets.
Discovery Sales Representative Travel + Leisure CoDiscovery Sales RepresentativeHonolulu, HITravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Construction Control Representative Department of the ArmyConstruction Control RepresentativeHonolulu, HI$64,438–$101,359 / yearFor each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. Remote job No Telework eligible Yes-Eligible for Situational Telework only, including Emergency and OPM prescribed "unscheduled telework" Travel Required 25% or less - Temporary Duty (TDY) or business travel may be required up to 25% of the time.
NewProcessing & Service Representative I/II/III/Senior Bank of HawaiiProcessing & Service Representative I/II/III/SeniorHonolulu, HIPossesses the expertise and technical knowledge to service and perform various assigned functional tasks which are complex in nature to service consumer and small business loans, Requires independent critical thinking skills to making sound decisions. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Customer Service Associate Representative - Accredo - Hybrid CarePathRx Holding Company LLCCustomer Service Associate Representative - Accredo - HybridHonolulu, HI$17.75–$19 / hourThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Service Sales Representative Becton Dickinson and CoService Sales RepresentativeHonolulu, HI$79,600–$131,300 / yearWaters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
NewLead Generation Representative - (Bilingual - Remote) Insulet CorpLead Generation Representative - (Bilingual - Remote)HIRemote$24.26–$36.39 / hourInsulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Unlike traditional cold-calling roles, you''ll engage with warm leads generated through marketing campaigns and physician referrals, giving you the chance to build meaningful relationships and directly impact patient outcomes.
AEGIS Waterfront Program Manager Representative ManTechAEGIS Waterfront Program Manager RepresentativeWaipahu, HIFleet operational Combat Systems experience as a Systems Test Officer, Combat Systems Maintenance Manager and/or Leading Chief Petty Officer of a Combat Systems Division with an emphasis on preventive and corrective maintenance skills and other supportability areas such as training and documentation. + Oversee and report on Integrated Warfare Systems 1F (IWS 1F) training, assist visits, and groom events (Self-Assessment and Groom Training (SAGT), Advanced Warfare Training (AWT), Total Ship Readiness Assessment (TSRA)/Ballistic Missile Defense Readiness Assessment (BMDRA)), and prepare staff notes on high-visibility issues.
Field Service Representative ManTech International CorpField Service RepresentativeHIRemote$70,100–$116,000 / yearDifferentiating factors that can impact a final salary/hourly rate include, but are not limited to: Contract Wage Determination Relevant work experience Skills and competencies that align to the specified role Geographic location For Remote Opportunities Education and certifications Federal Government Contract Labor categories. • Support Base Operating Support-Integrator (BOS-I) activities and provide field coordination for Joint Combined Exchange Training (JCET) movements, casualty evacuation (CASEVAC), husbandry, and berthing services.
Inside Sales Representative Noble Supply And LogisticsInside Sales RepresentativeHonolulu, HIThis position is responsible for interacting with customers and fulfilling their requirements primarily through monitoring bid boards, answering incoming quote requests via phone and email, developing relationships with repeat customers, and maintaining an active pipeline. The Inside Sales Representative is responsible for monitoring various procurement channels and working with customers to achieve set revenue and margin targets.
Client Service Representative- Overnight VCA IncClient Service Representative- OvernightPearl City, HI$21–$26 / hourABOUT US: Opening in 1997 as a small two doctor practice working normal business hours, Family Veterinary Clinic quickly grew to a five doctor practice, opened 7 days a week, 365 days a year as the only clinic on island with overnight emergency veterinary care. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
NewCustomer Service Representative SYSCOCustomer Service RepresentativeHonolulu, HIVia telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives. Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives.