Louisville, KY30+ days ago
Greet every customer with warmth and urgency, whether in person, over the phone, or online • Oversee all customer communications (calls, emails, texts, record details accurately, and route urgent medical calls to a doctor quickly • Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs • Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate • Keep nurses and doctors updated on customer needs for a seamless care experience • Provide confidential, compassionate guidance on financial options and end-of-life decisions • Process payments accurately while protecting personal and financial information • Follow up with customers after visits to check on their pet's care and strengthen relationships • Celebrate and capture special moments (with permission, creating lasting connections between customers, their pets, and the hospital. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend • Clinical student loan repayment so you don't need to worry about your student debt • Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families • Flexible work schedules to support your life outside of work • Generous employee referral program, so our awesome people can bring in more awesome people • And the little (big things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry.