Case Manager II Volunteers of America Mid-StatesCase Manager IILouisville, KY$36,000–$39,000 / hourFull timeJOB SUMMARY AND QUALIFICATIONS:Case Manager will assist with services to individuals and families experiencing homelessness who have been approved for RRH or Joint RRH/TH services In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long-term housing, substance abuse services, and social services. WHAT YOU MUST HAVE; Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; or a person with nine (9) years of experience in the field and no degree would qualify for this position.
Restorative Justice Case Manager Specialist Lead "Internal Applicants Only" Volunteers of America Mid-StatesRestorative Justice Case Manager Specialist Lead "Internal Applicants Only"Louisville, KY$44,000–$47,500 / yearFull time20 Assist and support all VOA Restorative Justice project sites by working with the Program Manager and Director on new and existing projects, including case management, staff support, training, and travel. INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
Case Manager II - Family Stabilization Volunteers of America Mid-StatesCase Manager II - Family StabilizationLouisville, KY$36,000–$39,000 / hourFull timeJOB SUMMARY AND QUALIFICATIONS:Case Manager will assist with services to individuals and families experiencing homelessness who have been approved for RRH or Joint RRH/TH services In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long-term housing, substance abuse services, and social services. WHAT YOU MUST HAVE; Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; or a person with nine (9) years of experience in the field and no degree would qualify for this position.
Program Manager - Family Stabilization Volunteers of America Mid-StatesProgram Manager - Family StabilizationLouisville, KY$52,000–$53,000 / yearFull timeWHAT YOU SHOULD HAVE FOR THIS ROLE:Has Master of Social Work or a Master’s degree in a related field and a minimum of 5 years of experience in the field; a Bachelor of Social Work or related undergraduate degree with 10 years or more of related work experience; or a person with 13 years of experience in the field and no degree would qualify for this position. VOA Academy - Clinical Training and Development JOB SUMMARY AND QUALIFICATIONS:Program Manager will be responsible to monitor services of clients enrolled in the housing stabilization program, in an effort to empower housing clients to become able to live more independently and reduce the probability of future homelessness.
NewLicensed Clinical Social Worker (LCSW) HeadwayLicensed Clinical Social Worker (LCSW)Louisville, KYHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
NewLicensed Clinical Social Worker HeadwayLicensed Clinical Social WorkerLouisville, KYHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
NewLicensed Clinical Social Worker - Telehealth HeadwayLicensed Clinical Social Worker - TelehealthLouisville, KYHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
NewLicensed Clinical Social Worker (Virtual) HeadwayLicensed Clinical Social Worker (Virtual)Louisville, KYHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
NewLicensed Clinical Social Worker (Remote) HeadwayLicensed Clinical Social Worker (Remote)Louisville, KYRemoteHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Director of Behavioral Health Services Volunteers of America Mid-StatesDirector of Behavioral Health ServicesLouisville, KY$84,000–$85,000 / yearFull timeThe position requires proficiency in the following areas: program development and management; marketing and public relations; budget development and financial management; organizational management skills; crisis management; clinical and case management skills; clinical supervision and staff training; and written and oral communication skills. POSITION TITLE: Behavior Health Program Director LOCATION: Louisville, KY STATUS: Full Time, Salary, Exempt PROGRAM: VOA Recovery REPORTS TO: VP of VOA Recovery INTRODUCTION:Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
Housing Navigator Volunteers of America Mid-StatesHousing NavigatorLouisville, KY$16–$16.82 / hourFull timeYou must have a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: ability to access local resources, advocacy, working cooperatively with local service providers, knowledge of problems associated with target population, effective communication, ability to exercise tact, diplomacy, judgement, discretion, and honesty, and have a commitment to the principles of the SSVF program. POSITION TITLE: Housing Navigator LOCATION: Louisville, KY STATUS: Full Time, Hourly, Non-Exempt PROGRAM: VOA Honor REPORTS TO: Senior Director of Veteran Services INTRODUCTION:Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
Nurse Practitioner - PRN Matrix Medical NetworkNurse Practitioner - PRNShelbyville, KYMatrix Medical Network pioneered the first national in-home clinical network, and today we’re an independent provider of comprehensive health assessments serving people across the nation. Additional Licensure – Should business need exist; we will support you in obtaining additional state licensure and credentialing in neighboring states – or others you may want to visit while completing health assessments.
NewSocial Work Case Manager ValerisSocial Work Case ManagerJeffersonville, IndianaBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
Manager, Social Work - Care Management Norton HealthcareManager, Social Work - Care ManagementLouisville, KentuckyFull timeResponsibilities: The Manager, Social Work, Care Management, will focus on Norton Healthcare acute care settings, in a manner that leverages training, relationships, and innovation to improve the overall wellbeing of our patients, families, organization, and community. Opened in November of 2024, this state-of-the-art facility is at 850 South 28th Street and offers comprehensive services, including a 24-hour emergency department, inpatient care, operating rooms and imaging technology.
Manager, Social Work - Care Management Norton Healthcare FoundationManager, Social Work - Care ManagementLouisville, KYp>The Manager, Social Work, Care Management, will focus on Norton Healthcare acute care settings, in a manner that leverages training, relationships, and innovation to improve the overall wellbeing of our patients, families, organization, and community. Opened in November of 2024, this state-of-the-art facility is at 850 South 28th Street and offers comprehensive services, including a 24-hour emergency department, inpatient care, operating rooms and imaging technology.
Case Manager Project Link Addictions Seven Counties ServicesCase Manager Project Link AddictionsLouisville, KentuckyMonitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs. At least one (1) year of full-time employment experience post Bachelor’s working directly with substance abuse population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience.
Case Manager - Central State Hospital Seven Counties ServicesCase Manager - Central State HospitalLouisville, KentuckyA Master’s degree in social work or a related field, and two years of experience, OR a Bachelor’s degree in social work or a related field, and must be enrolled in a program to pursue a Master’s in Social Work or related field. Provides crisis interventions, interagency conferences, agency/collateral contacts, pre-discharge visits and discharge planning.
RN Case Manager IconmaRN Case ManagerJeffersonville, IN$52.33–$57.33 / hourCollaborate with primary care providers to ensure the implementation of an individualized, comprehensive care plan with specific interventions designed to engage the member. Prevent adverse patient occurrences when possible and intervene quickly if prevention is not possible, thereby minimizing poor outcomes.
NewRN Case Manager, UofL Hospital UofL HealthRN Case Manager, UofL HospitalLouisville, KentuckyThe RN: Case Manager promotes optimal health care outcomes in accordance with the policies, procedures, applicable laws and contracts, philosophy, mission, vision and values of UofL Health; assumes responsibility and accountability for the appropriate utilization of facilities and services; serves as a resource to physicians, nurses and ancillary staff; conducts initial admission assessments; identifies patients who do not meet criteria and takes action to ensure patients receive the most appropriate level of care; actively participates in daily rapid rounds to coordinate care in conjunction with other members of the interdisciplinary healthcare team and provide and facilitate optimal health care/discharge planning; utilizes the nursing process (assess, plan, implement and evaluate) and management process (plan, organize, direct and control) to provide a framework for decision-making; maintains confidentiality of information; actively supports organizational goals and objectives by providing needed information to divisions and departments. Under the direction of the Manager or Director of Care Coordination or CNO, the RN Case Manager performs activities which support the Care Coordination Department including: Promotes optimal management of clinical resources by conducting timely initial admission assessments based on clinical indicators and anticipated service needs for appropriate level of hospital care; Validates patient demographics and payor source.
RN Case Manager ICONMA, LLCRN Case ManagerJeffersonville, IN$2,485.70–$2,723.20 / weekCollaborate with primary care providers to ensure the implementation of an individualized, comprehensive care plan with specific interventions designed to engage the member. Prevent adverse patient occurrences when possible and intervene quickly if prevention is not possible, thereby minimizing poor outcomes.
Case Manager Lead Morgan & Morgan, P.A.Case Manager LeadLouisville, KYThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Position Overview: The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases.
Targeted Case Manager - Adults South Seven Counties ServicesTargeted Case Manager - Adults SouthLouisville, KentuckyADULT DIVISION: At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
Targeted Case Manager - Adults East Seven Counties ServicesTargeted Case Manager - Adults EastLouisville, KentuckyADULT DIVISION: At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
Case Manager - Developmental Disabilities Seven Counties ServicesCase Manager - Developmental DisabilitiesLouisville, KentuckyMonitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs. Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.
Targeted Case Manager Addictions Seven Counties ServicesTargeted Case Manager AddictionsLouisville, KentuckyAt least one (1) year of full-time employment experience post Bachelor’s working directly with substance abuse population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
Case Manager II Volunteers of AmericaCase Manager IILouisville, KYh) Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, recovery programs, legal services, and housing counseling for the purpose of overcoming obstacles preventing obtaining stable housing and or emergency shelter. i) Complete required documentation (including progress notes) within 48 hours of contact Complete and submit the required documentation for entry into the Homeless Management Information System (HMIS and Electronic Health Record system within 48 hours of entry and service to Program Support Coordinator and Portal billing logs to the Program Manager weekly.
Medical Case Manager I University of LouisvilleMedical Case Manager IKYThe MCM will provide overall case management, support and advocacy for UofL Ryan White eligible clients who adhere to stated program service and enrollment requirements. Conduct initial acuity assessments to identify client service needs and develop comprehensive Service/Care Plans; coordinate appropriate services to achieve identified goals.
NewBilingual Executive Case Manager ValerisBilingual Executive Case ManagerJeffersonville, IndianaBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Personalized Case ManagementProvides personalized case management to patients and HCPs including outbound communication to HCPs, specialty pharmacies and patients to communicate benefit coverage and/or appropriately help drive next steps in obtaining coverage and/or access to prescribed medicine.
NewExecutive Case Manager ValerisExecutive Case ManagerJeffersonville, IndianaBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Personalized Case ManagementProvides personalized case management to patients and HCPs including outbound communication to HCPs, specialty pharmacies and patients to communicate benefit coverage and/or appropriately help drive next steps in obtaining coverage and/or access to prescribed medicine.
NewExecutive Case Manager (Remote) ValerisExecutive Case Manager (Remote)Jeffersonville, IndianaRemoteBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Personalized Case ManagementProvides personalized case management to patients and HCPs including outbound communication to HCPs, specialty pharmacies and patients to communicate benefit coverage and/or appropriately help drive next steps in obtaining coverage and/or access to prescribed medicine.
Part Time Case Manager Talis GroupPart Time Case ManagerLouisville, KYTalis Group’s company client is a dedicated Social Security Disability law firm committed to helping individuals navigate the disability benefits process with compassion, professionalism, and strong client support. The Case Manager will work closely with clients, attorneys, and medical providers to support disability claims from start to finish.
NewEligibility Specialist - Case Manager DFREligibility Specialist - Case ManagerJeffersonville, IndianaFull timeWe provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.
Case Manager Summit Behavioral Healthcare LLCCase ManagerWooded Glen, KYEnsures all appropriate referrals for identified services on the service plan are made and coordinated with service providers via contracted network providers or community resources; Ensures all covered services identified on the service plan are evaluated and updated monthly. Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with client, their family, behavioral and general medical health care providers, community resources and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented.
Restorative Justice Case Manager Specialist Lead "Internal Applicants Only" Volunteers of AmericaRestorative Justice Case Manager Specialist Lead "Internal Applicants Only"Louisville, KY20 Assist and support all VOA Restorative Justice project sites by working with the Program Manager and Director on new and existing projects, including case management, staff support, training, and travel. INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
Complex Nurse Field Case Manager - Jefferson County, KY CVS Health CorpComplex Nurse Field Case Manager - Jefferson County, KYJeffersontown, KY$54,095–$116,760 / yearPosition Summary: The Complex Nurse Case Manager is responsible for assessing members through regular and consistent in-person or telephonic contact to assess, plan, implement and coordinate all case management activities with members to evaluate the medical and psychosocial needs of the member to facilitate and support the member's improved health. Experience or detailed knowledge of the Foster Care and juvenile justice systems, Adoption Assistance, the delivery of Behavioral Health Services, Trauma-informed Care, ACEs, Crisis Intervention services, and evidence-based practices applicable to the Kentucky SKY populations, is required.
Case Manager, Registered Nurse - Fully Remote CVS Health CorpCase Manager, Registered Nurse - Fully RemoteKYRemote$54,095–$155,538 / yearBenefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.
Case Manager, Registered Nurse CVS Health CorpCase Manager, Registered NurseKY$54,095–$155,538 / yearApplies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license.
Case Manager, Registered Nurse (Oncology experience required) CVS Health CorpCase Manager, Registered Nurse (Oncology experience required)KY$54,095–$155,538 / yearApplies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license.
NewCase Manager BHG CareersCase ManagerLouisville, KentuckyCase Manager Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.
Case Manager Human ResourcesCase ManagerLouisville, KentuckyThe Case Manager acts as a member of a multidisciplinary team to assess and coordinate patients’ care among multiple service providers during inpatient and outpatient treatment. Facilitate multiple care aspects including case coordination, information sharing, aftercare planning, and court-related issues.
Case Manager Immigration Bilingual Spanish The GEO Group IncCase Manager Immigration Bilingual SpanishLouisville, KYIdentifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer. Summary: Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.
Targeted Case Manager (TCM) Forensic Assertive Community Treatment (FACT) WellspringTargeted Case Manager (TCM) Forensic Assertive Community Treatment (FACT)Louisville, KYFull timeFirst, the FACT team serves people with a history of incarceratioon and mental illness to addresses each individual’s complex needs using a best-practice, person-centered approach to restore skills, rebuild lives and maintain housing. The ideal FACT team candidate will have a belief in recovery from mental illness and an enthusiasm for helping persons with disabilities, rooted in empathy and compassion and demonstrating a careful and caring attitude.
NewCase Manager - Post Arrest Diversion (PAD) WellspringCase Manager - Post Arrest Diversion (PAD)Louisville, KentuckyWellspring is seeking a full-time Case Manager (PAD) to assist clients in gaining access to needed medical, psychiatric, substance use disorder services, mainstream benefits, obtaining IDs, housing, peer recovery services, social, employment and other services while helping clients successfully navigate the criminal legal system. We believe recovery is possible for all people with psychiatric disabilities and our recovery-oriented programming incorporates person-centered care & utilizes a multi-disciplinary approach.
Targeted Case Manager I BrightView LLCTargeted Case Manager ILouisville, KentuckyFull timeAs a Targeted Case Manager I, you will play a vital role in providing case management services for BrightView’s patients, particularly in the specialty of Substance Use Disorder (SUD). RESOURCE REFERRAL AND MONITORING:Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
NewRCC Eligibility Specialist - Case Manager DFRRCC Eligibility Specialist - Case ManagerJeffersonville, IndianaFull timeFounded by Julie Bielawski, CEO, Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.
NewOncology Certified Registered Nurse (RN) Case Manager ValerisOncology Certified Registered Nurse (RN) Case ManagerJeffersonville, IndianaBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
NewRegistered Nurse (RN) Case Manager ValerisRegistered Nurse (RN) Case ManagerJeffersonville, IndianaBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
NewOncology Registered Nurse (RN) Case Manager ValerisOncology Registered Nurse (RN) Case ManagerJeffersonville, IndianaBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
NewRemote Oncology Certified Registered Nurse (OCN - RN) Case Manager ValerisRemote Oncology Certified Registered Nurse (OCN - RN) Case ManagerJeffersonville, IndianaRemoteBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
NewRemote Registered Nurse (RN) Case Manager ValerisRemote Registered Nurse (RN) Case ManagerLouisville, KentuckyRemoteBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient.