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Forecast and manage hardware inventory levels and procurement budgets for all US locations to accommodate growth and refresh cycles.\n \nDocumentation & Process Improvement\n\n Architect and maintain a comprehensive knowledgebase strategy, ensuring technical documentation and user guides are kept current for the Service Desk and IT Teams.\n Oversee ITSM data integrity, ensuring all incidents and requests are documented accurately to facilitate trend analysis and reporting.\n Position Summary:\n \nAs the IT Manager, you will direct the strategy and operations for the company's End User Support and IT Operations across all US Onity Group locations, while based out of our West Palm Beach headquarters.\n \nThis is a strategic yet tactical leadership role that blends high-level operational management with deep technical oversight.

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Manager - Technical Services, End User Services Onity Group Inc

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