New Home Consultant Lennar HomesNew Home ConsultantSpokane Valley, WAFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Clinical Pharmacist Consultant Cambia Health SolutionsClinical Pharmacist ConsultantSpokane, WAFull timeAs a member of the Pharmacy Services team, our Clinical Pharmacist Consultant provides professional and clinical pharmacy expertise in making or guiding clinical decisions based on best practices by applying evidence-based medicine evaluations to determine the best quality medication choices that represent the best value in efficacy, safety and affordability. Advanced responsibilities may include analyzing health care cost information, development of position papers, medication coverage policies, formulary monographs and class reviews, cross-functional projects, and/or initiatives related to the provision of pharmacy benefits that impact safety, quality and affordability - all in service of making our members' health journeys easier.
Clinical Pharmacist Consultant or Sr. DOE Cambia Health Solutions IncClinical Pharmacist Consultant or Sr. DOECoeur d'Alene, IDRemote$128,145.07–$173,372.75 / yearAs a member of the Pharmacy Services team, our Clinical Pharmacist Consultants provide professional and clinical pharmacy expertise in making or guiding clinical decisions based on best practices by creating and applying evidence-based medicine evaluations to determine the best quality medication choices that represent the best value in efficacy, safety and affordability. Additional responsibilities may include development of position papers, medication coverage policies, formulary monographs and class reviews, cross-functional projects, and/or initiatives related to the provision of pharmacy benefits that impact safety, quality and affordability - all in service of creating a person-focused health care experience.
Outside Sales Consultant Divinity Group LLCOutside Sales ConsultantRathdrum, IdahoUncapped earning potential: Earn $70k$90k+ per year with uncapped commissions and performance based bonusesyour results directly drive your income. Transitional base draw: Receive guaranteed income to support your ramp-up period as you build your pipeline and then start earning commissions.
NewEntry-Level Sales Consultant Devine Business GroupEntry-Level Sales ConsultantSpokane, WashingtonWe also provide guidance every step of the way, including help getting licensed with available licensing reimbursement options, full training, career development opportunities, and access to exciting incentives like travel, bonuses, and more. At Devine Business Group, we believe real success starts with connection and we're looking for Independent Sales Contractors who bring heart, drive, and presence to everything they do.
NewClient Consultant Alpine Legacy GroupClient ConsultantCoeur D Alene, IdahoYou’ll manage your own local territory, build relationships with business owners and their teams, and help families secure protection all through our premium supplemental insurance products. We’re growing fast and looking for motivated, service-minded individuals who want more out of life — more freedom, more impact, and more personal fulfillment.
Membership Sales Consultant Muv FitnessMembership Sales ConsultantSpokane Valley, WAOur Fitness Consultants become certified personal trainers and spend about 20% of their time on the exercise floor helping members, and 80% of their time prospecting and selling. Upon proving yourself on the gym floor to be successful as a fitness consultant, you may be considered for our Management team.
Fitness Consultant Muv FitnessFitness ConsultantSpokane Valley, WAOur Fitness Consultants become certified personal trainers and spend about 20% of their time on the exercise floor helping members, and 80% of their time prospecting and selling. Upon proving yourself on the gym floor to be successful as a fitness consultant, you may be considered for our Management team.
NewLoss Control Consultant-Independent Contractor Underwriter Services AssociationLoss Control Consultant-Independent ContractorSpokane, WA$25–$45 / hourDigital camera, high‑speed internet, knowledge of Microsoft products, and measuring tools (e.g., a camera pole up to 12 ft and a measure wheel).Bi‑lingual is a plus. Company OverviewPreferred Reports is the largest nationwide supplier of personal and commercial lines loss control and risk intelligence to the insurance industry.
Findlay Honda Automotive Sales Consultant Findlay Honda SpokaneFindlay Honda Automotive Sales ConsultantSpokane, WashingtonHoliday pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off. Findlay is one of the largest & fastest growing automotive groups in the U.S. We're seeking top sales talent to help grow our business and keep up with the high demand.
NewSales Consultant ABC Phones of North Carolina IncSales ConsultantSpokane, WA$40,000–$64,000 / yearwork alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues. All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date.
NewSales Consultant Summit Business GroupSales ConsultantCoeur d'Alene, IdahoWe will train you to call on small and medium-sized businesses that operate in a variety of industries, meeting face-to-face with business owners and decision-makers to offer some of the industry's best supplemental insurance products and services to them and their employees. You will work with business owners, benefits managers, and their employees individually at times; other times, you will give product presentations with employee groups as large as 50-100+ people.
Hospice Care Consultant Gentiva Health Services Inc (Inactive)Hospice Care ConsultantCoeur D Alene, ID$71,000–$85,000 / yearJoin our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in the healthcare community. Identify new referral opportunities by calling on hospitals, home health agencies, skilled nursing facilities, assisted living communities, clinics, and physician offices.
NewCommunications Consultant 4 State of WashingtonCommunications Consultant 4Spokane, WA$64,512–$86,688 / yearReporting to the ER Communications Manager, this position will develop and implement proactive communication strategies, inclusive community engagement plans, and culturally responsive outreach that strengthen relationships with agency partners, local communities, tribal governments, and elected officials while supporting environmental justice and WSDOTs strategic priorities. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the worlds longest floating bridge, and operates the largest ferry system in the nation!
New Home Consultant Lennar CorporationNew Home ConsultantSpokane Valley, WALennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Automotive Sales Representative/Consultant | Base + Commission - George Gee Buick GMC Gee Automotive CoAutomotive Sales Representative/Consultant | Base + Commission - George Gee Buick GMCWAOur Car Sales Representatives/Consultants play a crucial role in our dealership by helping us maintain and provide world-class customer service to every guest, throughout their purchasing experience. We have won multiple awards such as the Porsche Premier Award and we're proud to be ranked #2 among Extra-Large Best Places to Work in Washington, reflecting our strong commitment to a supportive and rewarding workplace culture!
NewRetail Sales Consultant AT&TRetail Sales ConsultantSpokane, IndianaMeeting sales targets and earning your commission happens with the power of AT&T’s full suite of products at your fingertips – the latest devices and personalized services that bring friends, families and communities closer together. On the sales floor, you’ll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.
Verizon Sales Consultant Cellular Sales Verizon Authorized RetailerVerizon Sales ConsultantSpokane, WashingtonIf you’re eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable transportation, let’s talk. Average pay in 2023 for Dealers working at least 30 hours per week was $62,030.96 per year ($37,000 low/$110,000 high).
Commercial Vehicle Sales Consultant Wendle FordCommercial Vehicle Sales ConsultantSpokane, WA$65,000–$120,000 / yearFull timeWendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community. Wendle Motors in Spokane, WA is seeking a driven, customer-focused Commercial Vehicle Sales Consultant to join our growing team at Wendle Motors!
Client Relationship Consultant 1-4 (Banker) - Eastern, WA (25-40 hrs) U.S. BancorpClient Relationship Consultant 1-4 (Banker) - Eastern, WA (25-40 hrs)Spokane Valley, WA$20.25–$24.75 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
NewSr. Consultant, BI Sales Content & Readiness The Travelers Companies IncSr. Consultant, BI Sales Content & ReadinessSpokane, WA$81,500–$134,500 / yearAs a Sr Consultant, BI Sales Content & Readiness, you will be responsible for partnering with the BI Sales Enablement team to lead the design and implementation of sales learning and readiness solutions for Business Insurance. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
High Value Residential Insurance Inspector Signature CompaniesHigh Value Residential Insurance InspectorCoeur D Alene, Coeur D AleneSignature Companies is looking for self-starting, self-motivated and self-directed independent contractors (1099) who are creative and knowledgeable in their field and who possess an entrepreneurial spirit to work an area of their choosing, around the area in which they live. For 30 years, Signature Companies ( https://signaturecompanies.com ) has been the industry leader and innovator in providing quality, professional and unparalleled service to our client partners.
Automotive Sales Consultant/Representative | Commission-Based - George Gee Kia Gee Automotive CoAutomotive Sales Consultant/Representative | Commission-Based - George Gee KiaWACorporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen. George Gee Kia is a premier automotive dealership in the Spokane area, dedicated to providing top-notch vehicles and unparalleled customer service.
Automotive Sales Representative/Consultant | Commission-Based - George Gee Cadillac KIA Gee Automotive CoAutomotive Sales Representative/Consultant | Commission-Based - George Gee Cadillac KIACoeur DAlene, IDAs an Automotive Sales Representative / Consultant, you'll have the chance to grow professionally and financially while doing what you do best-building relationships, guiding customers, and delivering exceptional experiences. With respected brands, a strong customer base, and a commitment to excellence, George Gee Cadillac Kia provides the platform and reputation that help sales professionals truly shine.
Automotive Sales Representative/Consultant | Commission-Based - Mercedes-Benz of Spokane Gee Automotive CoAutomotive Sales Representative/Consultant | Commission-Based - Mercedes-Benz of SpokaneWACorporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen. Mercedes-Benz of Spokane is a premier automotive dealership in the Spokane area, dedicated to providing top-notch vehicles and unparalleled customer service.
Lead Sales Consultant Alleviation Enterprise LLCLead Sales ConsultantPost Falls, IdahoWeekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions. Bachelor's degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered).
Client Relationship Consultant 4 (Banker) -ID-Government Way at Hanley U.S. BancorpClient Relationship Consultant 4 (Banker) -ID-Government Way at HanleyCoeur d'Alene, ID$25.06–$30.62 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Senior Inside Sales Consultant (Remote/Pacific Time) A Place for Mom IncSenior Inside Sales Consultant (Remote/Pacific Time)Spokane, WARemoteTogether, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. This is a high-activity, performance-driven inside sales role focused on re-engaging families, managing a pipeline of opportunities, and converting interest into move-ins.
Client Relationship Consultant 2 (Banker) - ID-Post Falls Seltice Way U.S. BancorpClient Relationship Consultant 2 (Banker) - ID-Post Falls Seltice WayPost Falls, ID$20–$23 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Remote Benefits Consultant Symmetry Financial GroupRemote Benefits ConsultantSpokane, WashingtonRemoteSuccess here requires strong self-leadership, personal accountability, and the drive to manage your time and performance independently—while still having the support, training, and mentorship to help you win. In this role, you’ll play a meaningful part in helping individuals and families find the right insurance solutions to protect their future and gain lasting peace of mind.
Client Relationship Consultant 2 (Banker) - Spokane, WA U.S. BancorpClient Relationship Consultant 2 (Banker) - Spokane, WASpokane, WA$20.25–$24.75 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Client Relationship Consultant 4 (Banker) - Indiana Ave - Spokane, WA U.S. BancorpClient Relationship Consultant 4 (Banker) - Indiana Ave - Spokane, WASpokane, WA$27–$33 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Client Relationship Consultant 2 (Banker) - Spokane Tower - Spokane, WA (32 hrs) U.S. BancorpClient Relationship Consultant 2 (Banker) - Spokane Tower - Spokane, WA (32 hrs)Spokane, WA$20.25–$24.75 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
NewClient Relationship Consultant 4 (Banker) - ID-Government Way at Hanley U.S. BancorpClient Relationship Consultant 4 (Banker) - ID-Government Way at HanleyCoeur d'Alene, ID$25.06–$30.62 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
NewClient Relationship Consultant 3 (Banker) - ID-Government Way at Hanley U.S. BancorpClient Relationship Consultant 3 (Banker) - ID-Government Way at HanleyCoeur d'Alene, ID$21.94–$26.82 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Sales Executive- Personal Insurance Marsh McLennan Agency-NorthwestSales Executive- Personal InsuranceCoeur D'Alene, IdahoFull timeWhat You'll Be Doing: Develop new opportunities from a variety of personal lines referral networks ( wealth advisors, banks/financial institutions, law firms, accountants, and other referral networks). We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
Financial Consultant WealthBridge Financial GroupFinancial ConsultantSpokane, WashingtonJoin WealthBridge Financial Group and be part of a passionate team dedicated to delivering exceptional service and fostering long-term client relationships. Collaboration with a network of industry experts and access to cutting-edge resources will enhance your ability to serve clients effectively.
Hospice Care Consultant Gentiva HospiceHospice Care ConsultantCoeur D Alene, Idaho$71,000–$85,000 / yearFull timeOur nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Retail Sales Consultant AT&T IncRetail Sales ConsultantSpokane, WA$16.93–$20.82 / hourMeeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips - the latest devices and personalized services that bring friends, families and communities closer together. Let's talk about what to expect: On the sales floor, you'll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.
NewWORKFORCE CONSULTANT-Post Falls State of IdahoWORKFORCE CONSULTANT-Post FallsPost Falls, IDTypically requires one year of experience OR six months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications sills was clearly emphasized. Example of Duties: The Workforce Consultant works with individuals to access opportunities for employment, and works effectively with individuals and families under stress, difficult circumstances and from diverse backgrounds.
NewDental Financial Insurance Coordinator Post Falls Perio and ImplantsDental Financial Insurance CoordinatorPost Falls, Idaho$20–$22 / hourFull timeAt Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. In this role, you will be responsible for verifying insurance coverage, managing claims and pre-authorizations, and serving as a key point of contact for patients regarding their insurance benefits.
Entry Level Sales Consultant Alpine Legacy GroupEntry Level Sales ConsultantPost Falls, IdahoWe are a team driven by purpose, grit, and the belief that ordinary people can build extraordinary lives. Many of our top leaders began with zero experience; what they shared was determination, resilience, and the willingness to bet on themselves.
Verizon Sales Consultant Cellular SalesVerizon Sales ConsultantSpokane, WAIf you're eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable transportation, let's talk. Average pay in 2023 for Dealers working at least 30 hours per week was $62,030.96 per year ($37,000 low/$110,000 high).
Lead Reviewing Physician Consultant (Bid) MaximusLead Reviewing Physician Consultant (Bid)Spokane, WAFull timeAfter completing all research, the physician must write a case rationale in the correct format that introduces the question at hand, summarizes the correct guideline, analyses the pertinent case details related to the guideline, and then make a final determination as to the medical necessity of the requested service. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Mental Health Reviewing Consultant (Bid) MaximusMental Health Reviewing Consultant (Bid)Spokane, WAFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - After completing all research, the physician must write a case rationale in the correct format that introduces the question at hand, summarizes the correct guideline, analyses the pertinent case details related to the guideline, and then make a final determination as to the medical necessity of the requested service.
Float Client Relationship Consultant 4 (Banker) - Spokane, WA U.S. BancorpFloat Client Relationship Consultant 4 (Banker) - Spokane, WASpokane, WA$27–$33 / hourStrong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer's unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Client Relationship Consultant 1-4 (Banker) – Eastern, WA (25-40 hrs) U.S. BankClient Relationship Consultant 1-4 (Banker) – Eastern, WA (25-40 hrs)Spokane, WashingtonStrong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
NewLeasing Consultant for an Apartment Community InterSolutionsLeasing Consultant for an Apartment CommunitySpokane, WAPrimary responsibilities include: Greet prospective residents and give tours while determining housing needs, preferences, and closing leads. As a Leasing Professional, you'll play a key role in creating an outstanding living experience for both current and prospective residents.
Leasing Consultant Avenue5 Residential, LLCLeasing ConsultantSpokane Valley, WA$21Full timeGenerates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes. Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
Small Business Consultant Banner BankSmall Business ConsultantWA$27.09–$36.65 / hourIn addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. Communicate proactively with current and prospective clients to educate, ensure understanding, resolve issues, develop and maintain client loyalty and solicit client feedback to improve bank performance.