TM adherence to process and service levels are key contributors to ensuring placement and generating $31M/TM in revenue each year ($620M per Manager) Responsible for the coaching, development and successful growth of the Supervisors that report to them, responsible for the overall operations of placement requests within their area of responsibility Manage and increase the effectiveness and efficiency of the Guest Services team through improvements to each function as well as coordination and communication between support and business functions (ROPs, IMT, Field operators) Improve the operational systems, processes and policies in alignment with the organization's mission -- specifically, support better management reporting, information flow and management, streamline business processes and continually review organizational structure to ensure timely and efficient results Cultivate and maintain effective partnerships with ROD/DVP levels; able to identify and effectively present any areas of opportunity or excellence to key stakeholders in order to achieve growth goals and drive continuous improvement Project manage key initiatives and deliverables for the broader DGS team; including research, developing processes, ensuring agreement, training and communication across lanes Other duties and responsibilities as assigned Education & Experience Bachelor's degree required 2-4 yrs. High energy and ability to work in a very fast-paced, team-oriented environment Strong customer service, troubleshooting and problem-solving skills Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun Motivated self-starter; able to take on project with limited guidance and deliver results What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most.