NewCustomer Support Specialist - Bilingual UlineCustomer Support Specialist - BilingualDFW Airport, TX$26–$30 / hourUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
Desktop Support Specialist HTC Global Services IncDesktop Support SpecialistDallas, TXFull timeThis role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users.
NewProperty Claims Adjuster Specialist - Field USAAProperty Claims Adjuster Specialist - FieldDallas, TX$69,920–$133,620 / yearProactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
NewTax Manager or Senior Manager - Family Office KPMGTax Manager or Senior Manager - Family OfficeFort Worth, TXBachelor's degree from an accredited college/university; Licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Direct tax compliance and consulting services for multi-generational family and private-equity backed businesses through to owner-managed and fast-growing start-ups; provide analyses of financial, gift, estate, and income tax issues for ultra-high net-worth individuals and families.
NewSenior Specialist, IAM, SailPoint KPMGSenior Specialist, IAM, SailPointDallas, TX$95,855–$208,265 / yearMinimum three years of recent experience in Identity and Access Management (IAM) with minimum one year of recent experience in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an Information Technology Infrastructure Library (ITIL) managed services context. Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations; familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous.
NewLead Specialist, Oracle EPM KPMGLead Specialist, Oracle EPMDallas, TX$152,475–$253,230 / yearManage work assignments and ticket progress in KPMG's ServiceNow environment, ensuring accurate documentation, communication, and timely updates to stakeholders; drive efficiency by continuously improving business process and task automation; support multiple clients simultaneously by prioritizing service requests, maintaining SLAs, and applying ITIL aligned service management practices. Ability to work closely with a mixed team including project managers, technical consultants (both on and offshore) and clients to deploy and operate technology solutions, including the ability to identify a problem and enact a multi-step approach to research the cause and resolve.
NewLead Specialist, Oracle SCM KPMGLead Specialist, Oracle SCMDallas, TXOversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM).
NewLead Specialist, Oracle EBS RTR Lead KPMGLead Specialist, Oracle EBS RTR LeadDallas, TXOversee client delivery by providing timely and accuratereporting and creating and delivering insights to clients with Key PerformanceIndicators (KPI) and Service Level Agreements (SLAs); deliver weekly andmonthly status reports and performance reports; develop and distributeoperational performance reports and analytics to applicable stakeholders;troubleshoot and provide solutions to complex Oracle and Client processes. Capability to work independently and take ownership of andcomplete relatively complex tasks, effectively using available resources, asneeded, with minimal guidance; ability to work well as part of a mixed teamincluding, project managers and technical consultants, client personnel (bothon and offshore).
NewLead Specialist, Oracle Technical KPMGLead Specialist, Oracle TechnicalDallas, TXCollaborate with cross-functional and offshore teams, gather requirements via KPMG templates, configure, test, support User Acceptance Testing (UAT), perform migrations, conduct release testing, and support interface and integration testing while utilizing ServiceNow for ticketing and documentation. Ability to work closely with mixed teams including project managers, technical consultants (onshore and offshore), and clients to deploy and operate technology solutions, identify issues, and execute multi-step resolution approaches.
NewLead Specialist, IAM, Saviynt KPMGLead Specialist, IAM, SaviyntDallas, TX$114,095–$268,180 / yearStrong hands-on experience with IAM platforms such as Saviynt and CyberArk (preferred); additional experience with SailPoint, Ping, or Okta, along with proficiency in Python, PowerShell, Java, or JavaScript, and integration technologies (REST, SOAP, SAML, OAuth, OIDC, LDAP). If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewTOPS - Community Manager Specialist Asset Living Corporate TeamTOPS - Community Manager SpecialistDallas, TXAsset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. . This position provides short-term (1–90 day) on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts.
NewSpecialist Director, Managed Security Testing KPMGSpecialist Director, Managed Security TestingDallas, TX$169,005–$370,530 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Financial Controls Specialist System OneFinancial Controls SpecialistDallas, TXLead and support project controls activities for large-scale infrastructure or public programs, ensuring accurate cost tracking and forecasting. Strong capabilities in: budget tracking & forecasting, cost analysis & variance reporting, Earned Value Management (EVM), funding alignment / financial compliance.
NewTravel Nurse RN - Case Manager - $1,620 per week in Dallas, TX FlexCareTravel Nurse RN - Case Manager - $1,620 per week in Dallas, TXDallas, TX$1,620Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. Start faster, stay supported, and keep working where and the way you want.
NewHOSPICE REGISTERED NURSE CASE MANAGER Gables Search GroupHOSPICE REGISTERED NURSE CASE MANAGERDenton, TX$85,000–$90,000The RN Case Manager will assess patient needs, manage pain and symptoms, coordinate the individualized plan of care, and provide education and emotional support to patients and families throughout the hospice journey. This is an excellent opportunity for an experienced hospice RN seeking a stable organization, supportive clinical leadership, professional autonomy, and a long-term future with a growing post-acute care provider.
Family Engagement Specialist (Elementary School, Middle School, Specialized Schools) (Multiple Locations) Fort Worth Independent School DistrictFamily Engagement Specialist (Elementary School, Middle School, Specialized Schools) (Multiple Locations)Fort Worth, TX$26,792–$32,276 / yearEnvironment: Works in an office, school, or facility elsewhere in the community; regularly required to talk or hear; 90% indoors in a controlled environment; 10% outdoors exposed to weather elements, extreme heat/cold, noise and dust; noise level is usually low to moderate; may require occasional irregular and/or prolonged hours; may work evening or weekend shifts in order to effectively communicate and make appearances at Fort Worth schools and community facilities. Accelerates engaging parents in the critical efforts around student achievement by focusing on the whole school community, working with the teaching staff, campus administrators and families to build partnerships that support students' academic achievement and social emotional growth.
Family Community Outreach Specialist (High School Only) Fort Worth Independent School DistrictFamily Community Outreach Specialist (High School Only)Fort Worth, TX$51,804–$62,415 / yearAccelerates engaging parents in the critical efforts around student achievement; focuses on the whole school community by working with the District's Parent Partnerships staff, Pyramid Family Engagement Specialists, school staff, parent and community groups, and parent advisory committees. Environment: Works in an office setting (90%), and works outside (10%) (exposure to sun, heat, cold, and inclement weather); noise levels in the office are usually low to moderate; frequent talking and listening; may require occasional irregular and/or prolonged hours, including evenings, nights, and weekends as necessary.
Specialist - Family Enrollment (Multiple Positions) Fort Worth Independent School DistrictSpecialist - Family Enrollment (Multiple Positions)Fort Worth, TX$32,504–$39,158 / yearEnvironment: Works in an office, school, or facility elsewhere in the community; regularly required to talk or hear; 90% indoors in a controlled environment; 10% outdoors exposed to weather elements, extreme heat/cold, noise and dust; noise level is usually low to moderate; may require occasional irregular and/or prolonged hours; may work evening or weekend shifts in order to effectively communicate and make appearances at Fort Worth schools and community facilities. Mental Demands: Maintains emotional control under stress; works with frequent interruptions; regularly required to speak publicly and listen intently to other points of view; may be required to work evenings and weekends.
NewWFH Entry-Level Family Travel Specialist ExploreMore with FranWFH Entry-Level Family Travel SpecialistFort Worth, TexasFrom researching destinations to coordinating accommodations, your focus will be on delivering excellent service and stress-free travel planning support. In this role, you’ll assist families in planning vacations, getaways, and special trips that create lasting memories.
Family Engagement Specialist (Part-Time) CHILDREN'S ADVOCACY CENTER FOR NORTH TEXASFamily Engagement Specialist (Part-Time)Denton, TX$17 / hourThis position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency and/or managing the front desk and working with families to complete intake paperwork. Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies.
Patient Services Specialist 2 - Family Medicine Baylor Scott & White HealthPatient Services Specialist 2 - Family MedicineCedar Hill, TXAssists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits.
Patient Services Specialist II - Family Medicine (Keller) Baylor Scott & White HealthPatient Services Specialist II - Family Medicine (Keller)Keller, TXAssists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits.
Parent Support Specialist (Grades: 9-12) Dallas Independent School DistrictParent Support Specialist (Grades: 9-12)Dallas, TXThe person serving in this role will have in-depth knowledge about the opportunities offered through the school to include after-school programs and student activity opportunities so that they can inform parents and families of enhancement and extension opportunities. The Parent Support Specialist will serve as one of the main resources for families in the school community providing information about educational opportunities engagement activities and linking parents and families to needed community resources.
NewInside Sales Support Specialist - Manufacturing - Base Salary to 70k/year - Arlington, TX AllSearch Professional StaffingInside Sales Support Specialist - Manufacturing - Base Salary to 70k/year - Arlington, TXArlington, TX$60,000–$70,000 / yearOur client is a family-owned U.S. manufacturer of industrial hardware and engineered mobility products recognized for delivering innovative, high-quality solutions to OEMs, distributors, and other industrial customers across a variety of markets. This role is ideal for someone with experience in inside sales support or customer service within an industrial manufacturing environment who enjoys supporting customers, processing orders, preparing quotes, and serving as a trusted resource.
NewParent Support Specialist (Grades: EC-5) Dallas Independent School DistrictParent Support Specialist (Grades: EC-5)Dallas, TX299999'',''true'',''299999'',''false'',''Submission for the position: Parent Support Specialist (Grades: EC-5) - (Job Number: RTP20260728-006)'',''false'',''299999'',''false'',''true'',''Parent Support Specialist (Grades: EC-5)'',''RTP20260728-006'',''!*! 28, 2026'',''Jul 28, 2026'',''false'',''299999'',''299999'',''true'',''299999'',''false'',''Submission for the position: Parent Support Specialist (Grades: EC-5) - (Job Number: RTP20260728-006)'',''false'',''299999'',''false'',''true''.
NewSamsung VOC Operations Support Specialist 2020 CompaniesSamsung VOC Operations Support SpecialistPlano, TXThe VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.
NewApplication Support Specialist City ITApplication Support SpecialistDallas, TexasAttention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at [email protected] or 1-855-571-2477. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases.
HVAC Tier II Technical Support Specialist LGHVAC Tier II Technical Support SpecialistFarmers Branch, TexasOur salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. As a key escalation point for Tier 1 agents, you’ll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction.
IT Support Specialist E-SpaceIT Support SpecialistArlington, TXYou’ll play a key role in supporting the daily technology needs of our executive, administrative, finance, and engineering teams—ranging from resolving helpdesk tickets and setting up equipment to troubleshooting connectivity issues and assisting with onboarding. We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life.
Application Support Specialist CresaApplication Support SpecialistDallas, TXchild care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Cresa’s support process.
Commercial Real Estate Support Specialist Frost BankCommercial Real Estate Support SpecialistDallas, TexasDevelop and sustain strong working relationships with internal business partners, staying informed on loan policy updates and the Bank’s current products and services. Assist with general portfolio management of commercial real estate loans, monitoring loan agreements and processing construction draws to ensure accuracy and compliance.
Project Support Specialist Amatriot Group, LLCProject Support SpecialistDallas, TX$55,000–$75,000 / yearTasks include imaging PCs, setting up PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs, and resolving end-user computer issues. The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites.
NewTreasury Support Sr Specialist Texas Capital BankTreasury Support Sr SpecialistRichardson, TexasHeadquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News ’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. .
Help Desk Support Specialist Duraserv CorpHelp Desk Support SpecialistCoppell, TXAs a Help Desk Support Specialist, you own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365 - plus Azure VM management, networking troubleshooting, new user onboarding, and technical documentation. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.
Transaction Support Specialist Bank of MontrealTransaction Support SpecialistIrving, TX$41,714–$69,000 / yearCollaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements.
Regional Site Support Specialist (TX Region) WinnCompanies IncRegional Site Support Specialist (TX Region)Dallas, TX$83,200–$85,000 / yearOur Benefits: Regular full-time US employees are eligible to participate in the following benefits: Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday). Support leasing efforts and provide one-on-one training to assist properties in succeeding in their property goals and to ensure that the properties are presented and marketed in a compelling way, overcoming objections, building relationships, and creating excitement for the community.
Field Support Specialist (Eastern Region) SOLV Energy LLCField Support Specialist (Eastern Region)TX$38.72–$50.34 / hourPhysical Demands and Environmental Conditions: Occasional exposure to weather, harsh outdoor environment, vibration, dust and fumes, electric shock, radiation, toxic or caustic chemicals Requires frequent stooping, bending, crouching, reaching, handling, finger dexterity, sitting, standing, walking, and lifting 50 lbs. or more Constant finger dexterity and ability to see details at close range and at a distance, hear, talk, and possess depth perception Occasional climbing and carrying, proximity to moving mechanical parts, working in high, exposed, or difficult to access places The noise intensity level may be high.
Centralized Support Specialist Billingsley CoCentralized Support SpecialistPlano, TXThe Centralized Support Specialist supports the operational success of Billingsley's multifamily communities by serving as a centralized partner to onsite teams and managing key administrative, resident-facing, and financial workflows. This role oversees applications, lease documents, renewals, move-ins, move-outs, resident account support, delinquency follow-up, audits, and resident communications with accuracy, consistency, and urgency, and with a high level of customer care.
IT Support Specialist, Restaurant Sun HoldingsIT Support Specialist, RestaurantFarmers Branch, TXWe provide franchise management services to some of America's most beloved brands, including Applebee’s, Arby's, Bar Louie, Burger King, Cantina Laredo, Freebirds, Golden Corral, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno, and Uncle Julio’s. This role includes monitoring and supporting restaurant systems—such as POS, payment terminals, laptops, tablets, and inventory management systems—while providing direct phone support to restaurant managers.
Service Support Specialist GTN Technical StaffingService Support SpecialistDallas, TXThis is an excellent opportunity for an IT support professional who enjoys solving technical problems, delivering exceptional customer service, and supporting end users in a fast-paced enterprise environment. Key ResponsibilitiesService Desk & End User Support Provide Level 1 and Level 2 technical support via phone, email, chat, remote support tools, and ticketing systems.
Commercial Real Estate Support Specialist Cullen/Frost Bankers IncCommercial Real Estate Support SpecialistDallas, TXDevelop and sustain strong working relationships with internal business partners, staying informed on loan policy updates and the Bank's current products and services. What you'll do: Assist with general portfolio management of commercial real estate loans, monitoring loan agreements and processing construction draws to ensure accuracy and compliance.
Community Services Technical Support Specialist OpenGovCommunity Services Technical Support SpecialistDallas, Texas$52,000–$60,000 / yearProvide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
Administrative Services Technical Support Specialist OpenGov, Inc.Administrative Services Technical Support SpecialistDallas, TX$52,000–$60,000 / yearResponsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Requirements and Preferred Experience: Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software.
Community Services Technical Support Specialist OpenGov, Inc.Community Services Technical Support SpecialistDallas, TX$52,000–$60,000 / yearRequirements and Preferred Experience: Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures Ability to build strong interpersonal, written and verbal communication skills required. Responsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Administrative Services Technical Support Specialist OpenGovAdministrative Services Technical Support SpecialistDallas, TexasProvide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
Underwriting Support Specialist (Environmental, Central, Retail) Markel CorporationUnderwriting Support Specialist (Environmental, Central, Retail)Plano, TX$21.78–$29.95 / hourThis includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
Partner Support Specialist I AuturaPartner Support Specialist IDallas, TexasRemote$18–$22 / hourAs the Partner Support Specialist I you will be responsible for providing exceptional support to over 70+ agency partners and 600+ towing and impound providers in our network across several regions. The ideal candidate will be driven by the challenge of providing high quality service to our clients and partners to ensure our users have an awesome experience working with Autura!
Specialist Support Center Advantage Solutions IncSpecialist Support CenterDallas, TXFollow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get a final resolution. Qualifications: High School Diploma or GED or equivalent experience required; Associate"s Degree or equivalent job-related experience in Inbound Customer Service Call Center preferred.
Application Support Specialist UNIVERSITY OF NORTH TEXAS SYSTEMApplication Support SpecialistDenton, TXThe Registrar''s Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away.
HVAC Tier II Technical Support Specialist LG ElectronicsHVAC Tier II Technical Support SpecialistFarmers Branch, Texas$65,000–$75,000 / yearOur salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. As a key escalation point for Tier 1 agents, you’ll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction.