Client service oriented and positive participating team member • Onsite hardware set up and support experience, preferably with an MSP • Strong mechanical aptitude, working with tools and various networking supplies • Ability to maintain confidentiality of the company and client information • Excellent written and verbal communication skills required • Ability to document and follow established company procedures • Understanding of hardware, software, security tools, and concepts • Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc. Major Duties and Responsibilities: • Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users • Identifies, documents, prioritizes, troubleshoots, and escalates service requests • Facilitates the restoration of normal service operation while minimizing impact to the end-user • Provides installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation • Evaluates and identifies installations and other needs in a new client environment.