This person must be physically located in or near the Hutchinson, KS areaFLSA Status: Non-exemptRequirementsMajor Duties and ResponsibilitiesProvides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-usersIdentify, document, prioritize, troubleshoot, and escalate service requestsFacilitates the restoration of normal service operation while minimizing impact to the end-userProvide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installationEvaluates and identifies installations and other needs in a new client environmentDesired Skills, Abilities, Characteristics, and EducationClient service oriented and positive participating team memberOnsite hardware set up and support experience, preferably with an MSPStrong mechanical aptitude, working with tools and various networking suppliesAbility to maintain confidentiality of the company and client informationExcellent written and verbal communication skills requiredAbility to document and follow established company proceduresUnderstanding of hardware, software, security tools, and conceptsExperience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.