Performance Level. Good Fit If You:. The Team Lead serves as a Subject Matter Expert (SME) across assigned client programs and provides real-time guidance, coaching, and escalation support to team members. This position partners closely with Operations, Account Management, DTP, Technical Support, and other cross-functional teams to ensure customer inquiries are resolved accurately, efficiently, and in accordance with client, regulatory, and company requirements. The ideal candidate leads through both expertise and empathy, balancing operational excellence with a genuine commitment to employee development. Employment Type: Full Time Industry: Manufacturing & Distribution Schedule: 7 AM to 4:30 PM Job-site: Miami Gardens, FL Job Summary:. KPIs - 60-80 calls per day, call center setting about 40 employees in the room, They are looking for more of an account manager someone that cares about customers, and goes above and beyond for them.
|
|