The Team Lead serves as a Subject Matter Expert (SME) across assigned client programs and provides real-time guidance, coaching, and escalation support to team members. This position partners closely with Operations, Account Management, DTP, Technical Support, and other cross-functional teams to ensure customer inquiries are resolved accurately, efficiently, and in accordance with client, regulatory, and company requirements.
The ideal candidate leads through both expertise and empathy, balancing operational excellence with a genuine commitment to employee development.