Customer Service Representative - B2B Experience - HVAC a Plus!

Gables Search Group

Fort Lauderdale, FL
17 days ago

Highlights

This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed. The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices.

Numbers & Facts

Location	Fort Lauderdale, FL
Industry	Staffing/Employment Agencies
Company Size	50 to 99 employees
Year Founded	2002
Website	https://www.gablessearch.com/

Description

Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Customer Service Representative to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!

Qualifications

Ability to work in a team-oriented atmosphere

Ability to handle a fast-paced environment

Exceptional customer service skills including ability to handle heavy volume of calls

Strong time-management and attention to detail

Proficient on computer using Microsoft Suite and ERP systems

Strong verbal and written communication skills

Responsibilities

Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department

This includes working closely with critical environments, maintenance, and the dispatch team

The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices

This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed

Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team

Foster and maintain business relationships with current and potential customers through excellent customer service

Answering multi-line phones and receives all calls in a pleasant manner

Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments

Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work

Reviews open work orders and assists with the dispatch board

Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing

Work closely with billing to ensure the invoicing process for customers is correct

Confirms technician’s time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order

Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)

Ensure warranty work is submitted to vendors in the appropriate time frame

Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs

Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours

Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time

Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor

Maintain professional demeanor when working both customers and co-workers

Performs other related duties as required

About Company

Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.

At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.

Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.