Grand Rapids, MI30+ days ago
p>As a Service Technician, some of the responsibilities you will have may include: • Daily travel to customer sites to install, troubleshoot, repair and maintain all makes of automatic doors and components • Establish and maintain a positive relationship with customers, vendors and co-workers • Investigate complaints, identify solutions, suggest improved methods and techniques • Maintain knowledge of all operations and parts manuals associated with all equipment • Maintain job knowledge by participating in educational opportunities and reviewing technical publications • Document service and installation activities by completing work orders for each job, maintenance logs and daily time sheets • Serve as technical support for customers and Customer Service Managers • Work with office support to order and gather parts and supplies necessary to complete installations and repairs • Maintain a safe and clean working environment by complying with established policies, procedures, rules and regulations. Able to read wiring schematics and diagrams for all equipment Working knowledge of electrical systems and electrical troubleshooting (motors, controls etc.) Proven outstanding customer service, interpersonal and communication skills Willingness to learn and take on new challenges Ability to work independently in a fast-paced environment with minimal supervision Ability to work overtime and on-call hours as needed Ability to, with or without accommodation, stoop, kneel, bend, and crawl Ability to Lift up to 25 pounds, and occasionally more than 50 pounds Valid state drivers license with good driving record Must pass pre-employment and random drug screens.