Manager of Strategic Accounts

Amphenol Borisch Technologies

Grand Rapids, MI
6 days ago

Highlights

The Manager of Strategic Accounts is responsible for the oversight of a portion of Program Management team , including Key Account Managers, Customer Account Representatives and Admins . The Manager of Strategic Accounts ensures that customer programs are on schedule , in-control, within budget , and elevated as necessary both internally at ABT and externally with the Customer .

Numbers & Facts

Location	Grand Rapids, MI
Industry	All
Company Size	50 to 99 employees
Year Founded	1932
Website	http://www.amphenol.com/

Description

The Manager of Strategic Accounts is responsible for the oversight of a portion of Program Management team, including Key Account Managers, Customer Account Representatives and Admins. The Manager of Strategic Accounts ensures that customer programs are on schedule, in-control, within budget, and elevated as necessary both internally at ABT and externally with the Customer.

Essential Duties and Responsibilities

Provides leadership and direction to the Key Account Managers, Customer Account Reps, and Admins.

Supervises and coaches Programs team members.

Helps Programs team members solve technical and program issues during product implementation and program sustainment.

Provides a second-level resource when Programs team members require elevation of customer issues.

Helps problem solve and ensure alternate plans are in place to minimize quality and delivery risks to customer programs.

Monitors and actions Programs Dept KPIs/Metrics to ensure departmental and company goals are met.

Monitors Program profitability metrics.

Ensures all communication with customers is professional and improves company’s credibility.

Develops and maintains work instructions for the Programs Department that promote best practices and standardization.

Travels to visit customers as needed, to facilitate open communication, address technical issues and ensure a high level of customer support.

Performs other duties as assigned by supervisor

Job Requirements

Bachelor’s Degree in Business or related discipline, strongly preferred

Leadership experience, strongly preferred

Minimum 5 years’ customer service experience

Minimum 2 years’ experience in a manufacturing environment

Excellent verbal and written communication skills

Excellent problem solving skills

Excellent analytical skills

Proficient in Microsoft Office applications

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

Unique full-time work schedule that includes every other Friday off
Full Medical, Dental and Prescription Drug Insurance
Flexible Spending Accounts
Generous 401(k) match
Company-paid and Voluntary Life Insurance plans
Paid Holidays and Paid Time Off Days
Reimbursement Programs (Gym, Tuition, etc.)
Paid time off to volunteer
Company-Paid Short Term Disability

CANADA

Full benefits package
Company-paid and Voluntary Life Insurance plans
Paid Holidays and Paid Time Off Days
Reimbursement Programs (Gym, Tuition, etc.)
Pension plan
Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

About Company

Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems.

The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.