UlineCustomer Service Management Trainee UlineCustomer Service Management TraineeHudson, WI$29–$34 / hourManage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
PwrQ Holdings LLCNewField Service Engineer, L5 PwrQ Holdings LLCField Service Engineer, L5Minneapolis, MNThis role provides on-site leadership, ensures safe work execution, interfaces directly with customers and project teams, and mentors junior engineers/technicians while driving quality, schedule adherence, and continuous improvement. Lead field execution for switchgear installation, commissioning, and service (e.g., air-insulated switchgear, gas-insulated switchgear, metal-clad/metal-enclosed switchgear, breakers, relays, bus, CT/PTs, control power systems).
OrkinCommercial Service Technician OrkinCommercial Service TechnicianNew Richmond, WI$50,000–$60,000You can count on a career with the Best in Pests where you’ll work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. Their career starts with in-depth, award-winning training that prepares them with the skills needed to succeed in the responsibility of daily route operations, scheduling, issue diagnosis and treatment planning.
Tide Cleaners MinneapolisCustomer Service Shift Leader (up to $20/hr) Tide Cleaners MinneapolisCustomer Service Shift Leader (up to $20/hr)Minneapolis, MNIdeal customer service candidate must have: - Passion for people and a positive attitude - Team-oriented work ethic - Ability to think on your feet in a fast paced environment Essential Job Functions: - Must be able to perform job tasks on your feet for extended period of time - Must be able to operate a computer (typing, data entry, processing customer payments) - Use of fine motor skills when inspecting and detailing in garments Special Instructions Please do not send any emails, resumes, or call. Requirements/Responsibilities DUTIES AND RESPONSIBILITIES - Introduce Tide Cleaners benefits to new customers - Build customer loyalty through personalized service - Resolve client issues and concerns in a professional, timely manner - Maintain a clean, organized & upbeat store environment - Manage your day, night and weekend customer service staff Do you have what it takes?
SephoraSales and Service Leader - Full Time (Minnetonka, MN, US, 55305) SephoraSales and Service Leader - Full Time (Minnetonka, MN, US, 55305)Minnetonka, MN$26–$30 / hourKey ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.
SephoraSales and Service Leader - Full Time (Edina, MN, US, 55435) SephoraSales and Service Leader - Full Time (Edina, MN, US, 55435)Edina, MN$26–$30 / hourKey ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.
SephoraSales and Service Leader - Full Time (Roseville, MN, US, 55113) SephoraSales and Service Leader - Full Time (Roseville, MN, US, 55113)Roseville, MN$26–$30 / hourKey ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.
sephoraNewSales and Service Leader - Full Time sephoraSales and Service Leader - Full TimeMinneapolis, MN$26–$30 / hourKey ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals . You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.
Pilot Travel Centers LLCGuest Services Leader Pilot Travel Centers LLCGuest Services LeaderRoberts, WIPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nations busiest basins.
RSM US LLPFinance as a Service (FaaS) Practice Leader RSM US LLPFinance as a Service (FaaS) Practice LeaderMinneapolis, MNThe leader will ensure delivery of scalable, high-quality services and a growth mindset across FaaS putting forward competitive pricing and positioning in a rapidly evolving marketplace. Proven skills to motivate service delivery team to expand services, business developers to mine and deliver on strategic new clients and colleagues to understand and refer prospects.
Marsh LLCNewHR Leader, Private Client Services Marsh LLCHR Leader, Private Client ServicesMinneapolis, MNRemote$129,600–$194,300 / yearThis senior leadership role requires a proven record of leading complex HR organizations in growth-oriented, professional services or financial services environments, with deep expertise in organizational effectiveness, talent systems, and change leadership. We'd love to meet you if your professional track record includes these skills: Human Resources leadership experience required, with 8-10 years generalist experience including strong knowledge of HR employment law, policies/practices, recruiting and organizational development, including workforce planning .
Brown & Brown IncEmployee Benefits Service and Operations Leader Brown & Brown IncEmployee Benefits Service and Operations LeaderMinneapolis, MN$150,000–$200,000 / yearObjectives of this position are to improve overall client service, quality, retention, and related operational efficiencies while supporting business growth, enhancing the teammate experience, and is accelerating strategic initiatives as a key stakeholder. The leader will provide guidance and solutions for profit center leadership, service teams and teammates, sales leadership, carrier relationships, and more.
Chipotle Mexican GrillNewService Leader Chipotle Mexican GrillService LeaderMinneapolis, MN$18.55–$20.65 / hourChipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.
Tide Cleaners MinneapolisPlymouth Customer Service Manager (Up to $20/hr) Tide Cleaners MinneapolisPlymouth Customer Service Manager (Up to $20/hr)Minneapolis, MNIdeal customer service candidate must have: - Passion for people and a positive attitude - Team-oriented work ethic - Ability to think on your feet in a fast paced environment Essential Job Functions: - Must be able to perform job tasks on your feet for extended period of time - Must be able to operate a computer (typing, data entry, processing customer payments) - Use of fine motor skills when inspecting and detailing in garments Special Instructions Please do not send any emails, resumes, or call. Requirements/Responsibilities DUTIES AND RESPONSIBILITIES - Introduce Tide Cleaners benefits to new customers - Build customer loyalty through personalized service - Resolve client issues and concerns in a professional, timely manner - Maintain a clean, organized & upbeat store environment - Manage your day, night and weekend customer service staff Do you have what it takes?
Whole Foods Market IncGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Whole Foods Market IncGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Timeminneapolis, MN$16.50–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.
Sephora USA IncSales and Service Leader - Full Time Sephora USA IncSales and Service Leader - Full TimeEdina, MN$26–$30 / hourYou'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Integrated Power ServicesField Service Team Leader Integrated Power ServicesField Service Team LeaderMinneapolis, Minnesota$33–$41Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers. IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure.
UniFirst CorpCustomer Service Representative - UniFirst UniFirst CorpCustomer Service Representative - UniFirstEagan, MNThe fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
New York Life Insurance CoService Leader, Onsite Relationship Management 93853 New York Life Insurance CoService Leader, Onsite Relationship Management 93853Edina, MN$75,000–$95,000 / yearWhether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and consequential impact on our success in fostering customer trust and loyalty. In this role, youll serve as a relationship manager and the primary liaison between the Service team and our local Managing Partner, recruiters and their agents, ensuring seamless communication, collaboration, and alignment of service support with the needs of the General Office.
Matheson Tri-Gas IncPackaged Gases Customer Service Representative - Eagan, MN Matheson Tri-Gas IncPackaged Gases Customer Service Representative - Eagan, MNEagan, MNPosition Accountabilities - Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Position Summary Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.
PetSuitesCustomer Service Representative PetSuitesCustomer Service RepresentativeEagan, MN$12–$15PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
PetSuitesCustomer Service Supervisor PetSuitesCustomer Service SupervisorEagan, MN$14–$15.50PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Closets By Design MinneapolisScheduling and Customer Service Representative Closets By Design MinneapolisScheduling and Customer Service RepresentativePlymouth, MNWe design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Scheduling and Customer Service Representative.
Delta Air Lines IncTicket/Gate Agent (Customer Service Agent) - MSP Delta Air Lines IncTicket/Gate Agent (Customer Service Agent) - MSPMinneapolis, MNShare Ticket/Gate Agent (Customer Service Agent) - MSP with LinkedIn Share Ticket/Gate Agent (Customer Service Agent) - MSP with Twitter Share Ticket/Gate Agent (Customer Service Agent) - MSP with Facebook Share Ticket/Gate Agent (Customer Service Agent) - MSP with a friend via email. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Applied Industrial Technologies IncCustomer Sales & Service Representative Applied Industrial Technologies IncCustomer Sales & Service RepresentativeCrystal, MNSolve customer inquiries, prepare quotes, process/expedite orders & returns • Source parts from suppliers nationwide • Assist in generating sales by upselling, adding on, & educating customers • Assemble hoses for walk-in customers • Help in the stockroom & deliver orders to customers as needed. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
Delta Air Lines IncNewRamp Agent (Customer Service Agent) - MSP Delta Air Lines IncRamp Agent (Customer Service Agent) - MSPMinneapolis, MNShare Ramp Agent (Customer Service Agent) - MSP with LinkedIn Share Ramp Agent (Customer Service Agent) - MSP with Twitter Share Ramp Agent (Customer Service Agent) - MSP with Facebook Share Ramp Agent (Customer Service Agent) - MSP with a friend via email. Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
CGI IncCustomer Service Support III CGI IncCustomer Service Support IIIMinneapolis, MN$50–$65 / hourYoull develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. CGI Federal offers benefits to eligible professionals on their first day of employment, including: Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
UnitedHealth Group IncVP Customer Service & PBM Contact Centers UnitedHealth Group IncVP Customer Service & PBM Contact CentersEden Prairie, MN$200,400–$343,500 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Primary Responsibilities: Provide leadership to and is accountable for the performance of contact center teams across the Customer Service market segments, including 3000+ Customer Service Advocates located domestic, global, and vendor partner teams.
Fastsigns International IncCustomer Service Representative Fastsigns International IncCustomer Service RepresentativeBlaine, MN$16–$19 / hourAs a FASTSIGNS Customer Service Representative, you will learn to: • Prepare estimates • Implement work orders • Ensure timely delivery of finished orders • Participate in daily team meetings • Execute business and marketing plans • Administer and run our CRM software • Be intimately involved in the success of the FASTSIGNS Center. Our ideal candidate for this position is someone who is: • Outgoing • Responsive • Eager to learn • Able to build relationships • Has great listening skills • Documenting and organization are highly valued • Has a strong attention to detail • Appreciates technology.
One Hour Heating & Air Conditioning of Ramsey, MNCustomer Service Representative One Hour Heating & Air Conditioning of Ramsey, MNCustomer Service RepresentativeRamsey, MN$20–$23 / hourWe are leaders in the residential heating, cooling plumbing & Electrical industry, and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division. If you like helping customers and have customer service experience while working in a fun team environment, Northern One Hour Heating & Cooling and Ben Franklin Plumbing and Drains has a great opportunity for you!
Walgreens Boots AllianceNewCustomer Service Associate Walgreens Boots AllianceCustomer Service AssociateSaint Paul, MNModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Closets by Design MinneapolisNewScheduling and Customer Service Representative Closets by Design MinneapolisScheduling and Customer Service RepresentativeMinneapolis, MNWe design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Scheduling and Customer Service Representative.
QXO IncCounter Customer Service Representative QXO IncCounter Customer Service RepresentativeSaint Paul, MN$19.95–$31.92 / hourQXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.
Total Tool SupplyNewCustomer Service Representative Total Tool SupplyCustomer Service RepresentativeSaint Paul, MNResponsibilities include, but are not limited to:* Learn about and become part of the industrial Crane and Hoist industry* Build and maintain exceptional relationships with internal and external customers* Process invoices for Crane and Hoist division inspections, services, and installations* Receive payments for subcontractor and vendor invoices* Assist with writing and following up on quotes, sales orders, repair orders, purchase orders, and returns* Provide support to Outside Sales team* Perform other duties as assignedPAY RANGE:$23-$26 per hour, based on experience. WHAT YOU WILL NEED TO SUCCEED:* Highly motivated* Detail-oriented* An exceptional work ethic* Previous customer service experience* Previous experience with Accounts Receivables and/or Accounts Payables preferred* Ability to work in a team environment* Strong computer skills and ability to learn new software* Ability to communicate verbally and in writing in a professional mannerBENEFITS:We care about our people.
Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full Time Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full TimeMinnetonka, MN$18–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
XBP Global Holdings IncCSR Team Lead Operations XBP Global Holdings IncCSR Team Lead OperationsMinneapolis, MNUnder the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters. In collaboration with the Supervisor and/or Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff.
Walgreen CoCustomer Service Associate Walgreen CoCustomer Service AssociateInver Grove Heights, MN$15–$17.50 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Walgreen CoPharmacy Customer Service Associate Walgreen CoPharmacy Customer Service AssociateFridley, MN$16–$18 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Walgreen CoCustomer Service Associate - Temporary Walgreen CoCustomer Service Associate - TemporarySavage, MN$15–$17.50 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Whole FoodsNewCustomer Service & E-Commerce Supervisor - Full Time Whole FoodsCustomer Service & E-Commerce Supervisor - Full TimeMinneapolis, MN$18–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assignedstore.
Glass AmericaCSR Glass AmericaCSRSt. Paul, MN$17–$25 / hourAt the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. What Glass America needs of you to join the team: Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Public StorageNewCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerWhite Bear Lake, MNTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Starkey Hearing Technologies IncNewCustomer Service Technical Support Rep Starkey Hearing Technologies IncCustomer Service Technical Support RepEden Prairie, MN$22.95–$27.26 / hourFounded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. The Technical Support Representative will serve the Company's external consumers using various platforms, including phone, emails, web chat, and instant messaging.
Dollar Tree IncCustomer Service Associate II Dollar Tree IncCustomer Service Associate IIlexington, MNAssisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Your Role at Dollar Tree: As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers.
Dollar Tree IncCustomer Service Associate I Dollar Tree IncCustomer Service Associate Inew brighton, MNResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Starkey Hearing Technologies IncNewAdministrative Assistant/Customer Service (Eden Prairie, MN -Center for Excellence) Starkey Hearing Technologies IncAdministrative Assistant/Customer Service (Eden Prairie, MN -Center for Excellence)Eden Prairie, MN$20.36–$31.30 / hourAs a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.
Walgreen CoNewPharmacy Customer Service Assoc. Cert Walgreen CoPharmacy Customer Service Assoc. CertMinneapolis, MN$17.37–$19 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Closets by Design Connecticut W.NewCustomer Service Representative and Scheduler Closets by Design Connecticut W.Customer Service Representative and SchedulerMinneapolis, MN$21–$25 / hourFrom our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our products simply offer the best value in the industry. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.
Border States Industries IncCustomer Service Supervisor Border States Industries IncCustomer Service SupervisorMaple Grove, MN$64,000–$96,000 / yearObtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers.