Technical Customer Service Representative -Medallion Labs

Join Our Team in Golden Valley, MN!

Are you looking to advance your career in a dynamic, fast-paced environment? Medallion Labs, a division of General Mills, is seeking a motivated and experienced professional to join our external Customer Service department. Located in Golden Valley, MN, our team is known for providing exceptional analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry. Since 1974, we have been a leader in the industry, serving every company on the Forbes Top Food Companies list. Join us and be a part of a close-knit team dedicated to excellence.

Job Overview

As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed.

Key Responsibilities

• Answer customer inquiries via phone or email within 24 business hours
• Handle customer complaints and facilitate resolutions
• Troubleshoot portal and order-related questions
• Generate quotes for testing and Mock Nutrition Facts Panels
• Submit requests for reruns and additional testing through LIMS
• Build and update customer records in LIMS
• Monitor the Customer Service Dashboard in LIMS
• Log customer communication in Salesforce
• Communicate weekly updates on submission trends and metrics
• Manage all client communications to ensure satisfaction
• Own large and specialty projects for the account

Requirements

• 1 year of experience in retail, customer service, or account management
• Bachelor's degree (science-related field preferred)
• Proficiency in Microsoft Office

Preferences

• Experience in a lab/science environment
• Exposure to Laboratory Information Management System (LIMS)

Key Skills and Competencies

• Strong time management and prioritization skills
• Excellent interpersonal and communication skills
• Ability to influence and navigate a matrix organization
• Team player with a collaborative spirit
• Previous analytical lab experience is a plus

Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry!

Subject Line: Exciting Opportunity in Customer Service at Medallion Labs

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