Bloomington, MN30+ days ago
Preferred Qualifications: Knowledge, Skills, and Abilities: ā¢ Strong computer literate/typing skills ā¢ Excellent verbal and written communication skills, including excellent phone etiquette ā¢ Proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing and organizing ā¢ Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act, and general familiarity with bankruptcy laws ā¢ Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion ā¢ Basic knowledge of accounting principles and accounts receivable systems ā¢ Medical terminology and procedural/diagnostic coding knowledge helpful ā¢ Proficiency in Electronic Medical Record preferred ā¢ Preference for experience with the Microsoft Suite (e.g., Word, Excel, Outlook). The customer service representative performs tasks related to: ā¢ Obtaining payment over the telephone or in person from patient/guarantor ā¢ Resolving patient's balances by offering and accepting all appropriate payment arrangements ā¢ Updating incomplete or missing information on accounts to ensure that billing is correct ā¢ Providing accurate information and facilitating resolution to patients and third-party inquiries ā¢ Offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs.