NewRadiology Front Desk Scheduler Float UnitedHealth GroupRadiology Front Desk Scheduler FloatMount Kisco, NY$16–$29 / hourPerforms certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewRadiology Front Desk Scheduler UnitedHealth GroupRadiology Front Desk SchedulerWest Nyack, NY$16–$29 / hourPerforms certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Global Manager, IT Employee Services Resolution Technologies, Inc.Global Manager, IT Employee ServicesHoboken, NJ$160,000–$180,000 / yearFull timeThe Global Manager, IT Employee Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1), three regional Tech Support teams (EMEA/IL, Americas, and APAC) and the Mobile Team. The position is responsible for advancing automation and AI support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.
Aviation Front Desk Customer Service Representative - Full Time Job - Atlantic Aviation Fbo Inc.Aviation Front Desk Customer Service Representative - Full Time Job -White Plains, NYIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today!
Front desk / Reception / Cafe / Customer Service Associate Spa 23 Fitness and LifestyleFront desk / Reception / Cafe / Customer Service AssociatePompton Plains, NJPart timeMonitor inventory levels and let management know when orders for supplies are needed, ensuring that stock is maintained and at appropriate levels. Manage the front desk area, including taking phone calls, scheduling appointments, and maintaining a tidy and organized workspace.
Front desk / Reception / Cafe / Customer Service Associate General AccountsFront desk / Reception / Cafe / Customer Service AssociatePompton Plains, New Jersey$16–$17 / hourCPR/AED Certified Benefits: Competitive compensation based on experience Opportunities for growth and advancement within the company Access to club facilities and services Complimentary membership Employee discounts on products and services Supportive and inclusive work environment As a member of our front desk/cafe team, you will have the opportunity to make a positive impact on the lives of our members and contribute to their overall wellness journey. 6:30 am- 12pmOpportunity for more hours Employment type: Part-time (Not Seasonal) Responsibilities: Greet members and guests with a warm and friendly demeanor, ensuring a positive and welcoming experience from the moment they enter the club.
Customer Service Representative/ Front Desk Cashier Pequa Bowling Alley CorpCustomer Service Representative/ Front Desk CashierMassapequa, New York$15–$17 / hourIn this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. Whether you're new to the sport or a seasoned bowler, Ultra Lanes Bowl Massapequa makes it easy to find the league to match your interests and skill level.
Bowling Center Front Desk / Customer Service Staff T-Bowl IIBowling Center Front Desk / Customer Service StaffWayne, NJPart timeThe ideal candidate has a positive attitude, excellent customer service skills, and is comfortable working with other staff and helping wherever needed. We are seeking a Fron t Desk / Customer Service staff member to join our team at a busy bowling center!
Front Desk / Customer Service Representative - Key Holder (Shift Leader) iFLY CareersFront Desk / Customer Service Representative - Key Holder (Shift Leader)Paramus, New JerseyCSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point of contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!â¯. Key Holders support shift leadership by assisting with opening and closing procedures, ensuring operational readiness, and serving as a point of support for team members during assigned shifts.
Front Desk / Customer Service Representative - Key Holder (Shift Leader) Skygroup Investment LLCFront Desk / Customer Service Representative - Key Holder (Shift Leader)Paramus, NJ$17.92 / hourPart timeKey Holders support shift leadership by assisting with opening and closing procedures, ensuring operational readiness, and serving as a point of support for team members during assigned shifts. CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point of contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply! .
NewUnarmed Security Officer - Front Desk & Customer Service Doyle Security Services, Inc.Unarmed Security Officer - Front Desk & Customer ServiceMelville, New YorkFull timeAbout Doyle Security Services: Doyle Security Services (DSS) is a leading provider of customized security solutions and investigative services. Securing premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Customer Funding Desk - Liquidity Associate BBVACustomer Funding Desk - Liquidity AssociateNEW YORK, NY$100,000–$130,000 / yearThe role is responsible for supporting Business-As-Usual (BAU) activities, coordinating the daily renewal of customer funding transactions, assisting with transaction booking, preparing commercial materials, managing reporting and analytics, supporting client onboarding, and contributing to strategic initiatives across the liquidity business. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R.
Service Desk Consultant Phaxis LLCService Desk ConsultantNew York, NY$30–$32 / hourThe Service Desk Consultant partners with Technology Services, Information Security, Networking, and Business Applications teams to troubleshoot issues, support technology initiatives, and improve the overall employee technology experience in a fast-paced financial services environment. Endpoint & Desktop Support Windows 11/10, desktop and laptop hardware, peripherals, printers, software installation, endpoint security, patch management, workstation imaging.
Service Desk Analyst (1 PM - 8 PM) Cleary Gottlieb Steen & Hamilton LLPService Desk Analyst (1 PM - 8 PM)New York, New York$85,000–$90,000 / yearParticipate on project teams including small to large-size projects, effectively meet project milestones, deadlines, and target dates; work closely with project managers to understand defined and scheduled tasks. The Service Desk Analyst builds and maintains positive relationships throughout the Firm by minimizing and eliminating disruptions due to technology and incorporating confident and friendly communication skills into interactions with attorneys and staff.
Service Desk Analyst Ampcus IncorporatedService Desk AnalystWhite Plains, NYSoftware application required to support: Windows 10, MS Office (versions 2016/O365), MS Outlook (versions 2013/16/ O365), Intune & Webmail, Cisco Jabber / Meeting Place, Active Directory / Active Roles / Quest Password Manager, SAP & Maximo – password unlock\resets, Enterprise\departmental applications specific to Client. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc.
Service Desk Analyst Veterans Sourcing GroupService Desk AnalystWhite Plains, NYSoftware application required to support: Windows 10, MS Office (versions 2016/O365), MS Outlook (versions 2013/16/O365), Intune & Webmail, Cisco Jabber / Meeting Place, Active Directory / Active Roles / Quest Password Manager, SAP & Maximo password unlock/resets, Enterprise/departmental applications specific to our company. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc.
L3 IT Service Desk Engineer Zones, Inc.L3 IT Service Desk EngineerSan Jose, NJOperating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. You will be working alongside Product managers, architects, engineers, developers, logistics teams, quality teams, and service teams to help bridge and close the gap between engineering and customer escalation issues.
Analyst, Service Desk Technician RevantageAnalyst, Service Desk TechnicianNew York, New YorkWith a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.
Senior Analyst, Service Desk Wedbush Morgan SecuritiesSenior Analyst, Service DeskJersey City, NJThe Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions.
Senior Analyst Service Desk WEDBUSH, Inc.Senior Analyst Service DeskJersey City, NJ$100,000–$120,000 / yearThe Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs.
Service Desk Technician Fitch RatingsService Desk TechnicianNew York, NY$80,000–$85,000 / yearWith over 100 years of experience and colleagues in over 30 countries, Fitch Group's culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world's top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
Junior Service Desk Analyst Dentsu International LtdJunior Service Desk AnalystNorwalk, CT$34,000–$58,000 / yearThe IT Asset Technician sits within Technology Operations and is on the front line of that mission - managing hardware across its full lifecycle, supporting deployment and retrieval programs, and responding to tickets and service requests with speed and accuracy. This role offers the opportunity to build broad exposure across Technology Operations, including asset lifecycle management, service delivery, enterprise technology systems, automation, and digital employee experience tools.
NewTeam Lead, Enterprise Service Desk Abacus Group, LLCTeam Lead, Enterprise Service DeskNewark, NJ$80,000–$85,000 / yearThe role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.
Sr. Service Desk Engineer Redwood Trust IncSr. Service Desk EngineerNew York, NY$100,000–$130,000 / yearThis role provides first- and second-level support for end users, manages incidents and service requests, assists with user onboarding and offboarding, supports endpoint and mobile device management, and collaborates with other IT teams to ensure reliable technology services. Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the goal of delivering a stable and growing stream of attractive earnings and dividends for our shareholders.
Service Desk Analyst BXPService Desk AnalystNew York, NY$75,900–$106,425 / yearInternal and External Contacts: + This position regularly interacts in both verbal and written form with employees, vendors and contractors of BXP in supporting an inventory of over 700 desktops and laptops. + Possess working knowledge of remote control support applications, such as Microsoft System Center and Configuration Manager (SCCM), Microsoft Teams screen-share and Remote Desktop Protocol (RDP).
Service Desk Technician Five Rivers IT, Inc.Service Desk TechnicianFair Lawn, NJ$40,000–$50,000 / yearWe are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles.
Service Desk Analyst Cannon Design Inc.Service Desk AnalystNew York, NY$33.23–$41.54 / hourStrong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner. Ennead is also among the most awarded practices in the profession, with 14 National AIA Honor Awards, the AIANY Medal of Honor and the Smithsonian Institution Cooper Hewitt National Design Award among other honors.
IT Service Desk Lead Balchem CorpIT Service Desk LeadMontvale, NJ$90,000–$115,000 / yearThe IT Service Desk Team Lead will work closely with IT Leadership to improve Service Desk processes, escalate service requests to the appropriate IT teams, and deliver exceptional support to our employees. Provide end-user technical support by responding to questions and troubleshooting issues related to company-supported applications, hardware, software, and IT services through ticketing systems, phone, in-person, and remote assistance.
NewIT Analyst for Service Desk Barnard CollegeIT Analyst for Service DeskNew York City, New York$25–$29 / hourIndependently resolve routine access and workstation-related issues that do not require escalation, including password resets, MFA/DUO configuration, email support, VPN connectivity, printer access, software installation, Wi-Fi connectivity, and basic troubleshooting. IT Analyst for Service DeskReporting to the IT Support Manager, the Support Analyst is a customer service and front-line technical support professional that performs intake on student, faculty and staff IT issues, as well as assisting with other duties and projects as assigned.
IT Analyst For Service Desk Barnard CollegeIT Analyst For Service DeskNew York City, NY$25–$29 / hourIndependently resolve routine access and workstation-related issues that do not require escalation, including password resets, MFA/DUO configuration, email support, VPN connectivity, printer access, software installation, Wi-Fi connectivity, and basic troubleshooting. In addition to intake and ticket creation, the Analyst performs first-level troubleshooting and independently resolves routine technical issues that do not require escalation, while escalating more complex matters with appropriate documentation.
IT Operations Service Desk Manager (Contract to Hire) Michael Page InternationalIT Operations Service Desk Manager (Contract to Hire)New York, New York$75–$90 / hourTemporarySupport and optimize core business platforms including Microsoft 365, ServiceNow, Adobe, Concur, Oracle NetSuite, Salesforce, and collaboration technologies. Technical Expertise Required: Microsoft 365, ServiceNow (ITSM/ITAM), Windows & Exchange, Microsoft Teams Rooms, Salesforce.
Service Desk Technician Fitch Ratings IncService Desk TechnicianNew York, NY$80,000–$85,000 / yearWith over 100 years of experience and colleagues in over 30 countries, Fitch Group's culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world's top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
Senior Associate, Service Desk Ares OperationsSenior Associate, Service DeskNew York, New York$58–$62 / hourAres offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more. The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function, providing advanced troubleshooting, mentoring junior team members, driving operational excellence, and partnering closely with infrastructure, cybersecurity, workplace technology, and business stakeholders.
Service Desk Analyst BXP IncService Desk AnalystNew York, NY$75,900–$106,425 / yearOur comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Azure Virtual Desktop, and Adobe applications.
Analyst, Enterprise Service Desk Abacus Group, LLCAnalyst, Enterprise Service DeskNewark, NJ$50,000–$60,000 / yearOverview: Abacus's Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorSomers, NY$16–$21 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimeGreenwich, CT$16–$20 / hourPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
Sr. Manager, End User Computing & Service Desk Konica Minolta Business Solutions, U.S.A., Inc.Sr. Manager, End User Computing & Service DeskRamsey, New JerseyFull timeNous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list , included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series .
Service Desk Support Specialist New York Racing AssociationService Desk Support SpecialistElmont, New YorkThe Service Desk Support Specialist conducts routine tasks for the Service Desk Support team, following established processes under general supervision to ensure accuracy, timeliness, and quality of work. Contributes to completion of tasks for the support function of the Service Desk Support team, and follows routine administrative processes to ensure accuracy, timeliness, and quality of deliverables.
Analyst, Service Desk Technician Revantage Corp ServicesAnalyst, Service Desk TechnicianNew York, NY$74,000–$93,000 / yearWith a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.
NewSecurity Officer Part Time Front Desk Guest Services Allied UniversalSecurity Officer Part Time Front Desk Guest ServicesMontrose, NY$22.12–$23.12 / hourAs a Security Officer Part Time Front Desk Guest Services in Montrose, NY, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites.
NewSecurity Officer Front Desk Access Services Allied UniversalSecurity Officer Front Desk Access ServicesSecaucus, New JerseyFull timeProvide customer service to employees, visitors, contractors, and/or delivery personnel at a technology and telecommunications location by carrying out site-specific security-related procedures, access-control policies, and when appropriate, emergency response activities. Operate the front desk and visitor management process by greeting guests, verifying identification and authorization, issuing visitor credentials, maintaining sign-in records, and directing visitors according to site procedures.
Security Officer Part Time Desk Services Allied UniversalSecurity Officer Part Time Desk ServicesWeehawken, New JerseyAs a Security Officer Part Time Desk Services in Weehawken, NJ , this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Support daily operations at a commercial real estate location by maintaining accurate visitor logs, coordinating with property management, and communicating relevant security-related information to onsite personnel.
Senior Service Desk Technician Giorgio Armani SpASenior Service Desk TechnicianNew York, NY$75,000–$85,000 / yearKey Responsibilities: Advanced Troubleshooting: Diagnose and resolve complex technical issues related to desktop operating systems, cloud-based applications (e.g., Microsoft 365), and hardware endpoints (Windows, MacOS, and mobile iOS & Android). Serving as the primary escalation point for Tier 2 and Tier 3 support requests, you will troubleshoot and resolve complex hardware, software, and network issues while ensuring a seamless technology experience for end users.
NewSecurity Officer - Guest Services Desk Allied UniversalSecurity Officer - Guest Services DeskNew York, New YorkFull timeAs an unarmed Patrol Officer at a commercial real estate location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service and communication. Provide customer service to tenants, visitors, vendors, and property management personnel while carrying out security-related procedures, site-specific policies, and appropriate emergency response activities at a commercial real estate location.
Patient Service/Front Desk Coordinator MyEyeDr IncPatient Service/Front Desk CoordinatorDanbury, CT$16–$20 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Patient Service/Front Desk Coordinator Part Time MyEyeDr IncPatient Service/Front Desk Coordinator Part TimeYonkers, NY$16–$21 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
Service Desk Analyst LanceSoft IncService Desk AnalystWhite Plains, NY$35–$38 / hourGeneral Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc.
Senior Analyst, Service Desk Wedbush SecuritiesSenior Analyst, Service DeskJersey City, NJ$100,000–$120,000 / yearThe Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs.
Scale Engineering Services - Pricing Desk Senior Manager PricewaterhouseCoopers LLPScale Engineering Services - Pricing Desk Senior ManagerNew York, NY$91,000–$321,500 / yearAdditionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. As a Senior Manager you will bring profound pricing, financial, and commercial knowledge of the IT managed services space, influence senior decisions, and negotiate outcomes that win for clients and the firm.