Minimum 4 years prior demonstrated experience Remote phone support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to absorb and retain information quickly Ability work independently with minimal supervision Sitting for extended periods of time General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support Windows 10 MS Office (versions 2016/O365) MS Outlook (versions 2013/16/ O365) Intune & Webmail Cisco Jabber / Meeting Place Active Directory / Active Roles / Quest Password Manager SAP & Maximo password unlock / resets Enterprise\departmental applications specific to NYPA Periodically support other IT Groups as needed | Education & Certifications. Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner Access the Footprints ticketing system to create or resolve tickets Ability to RDP into a machine to fix an issue Preform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) |
Skills.p>Job Summary: Abacus's Engineer, Enterprise Service Desk role is responsible for the design and implementation of customer facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world class client experience daily. Lead teams on large, complex projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.). Fair Lawn, New Jersey30+ days ago p>We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles. Jersey City, NJ22 days ago The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs. New Jersey, NJ20 days ago div>Must have Experience.- Excellent
- Strong Experience & background in Global Service Desk.
East Meadow, New York14 days ago li>Knowledge of Altera Solutions (Sunrise Clinical Manager, Sunrise Radiology, Enterprise Scheduling), and familiarity with Altera clients, processes, and the healthcare industry in general including healthcare workflows in an ambulatory and acute care setting. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. Applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, office365, LME Select, Fidessa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport. The Group provides access to the worlds major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. New York, New York30+ days ago p>We’re a growing, values-driven Managed Services Provider based in Midtown Manhattan, and we’re looking for an experienced Service Desk Manager to lead one of the most critical functions in our company. This role isn’t about keeping the lights on — it’s about building a high-performing team, delivering consistently excellent client experiences, and helping shape how Solarus scales. p>Abacus's Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment. New York City, NY30+ days ago li>Independently resolve routine access and workstation-related issues that do not require escalation, including password resets, MFA/DUO configuration, email support, VPN connectivity, printer access, software installation, Wi-Fi connectivity, and basic troubleshooting. In addition to intake and ticket creation, the Analyst performs first-level troubleshooting and independently resolves routine technical issues that do not require escalation, while escalating more complex matters with appropriate documentation. ul>Experience working within Agile environments, with Scrum certification (e.g., CSM, PSM) or equivalent experience strongly preferred-demonstrating the ability to participate effectively in stand-ups, sprint ceremonies, and continuous improvement initiatives. This individual is not only a capable problem solver but also a natural team leader; someone who can guide junior team members, identify process improvements, and drive operational excellence within the Service Desk function. Newark, New Jersey14 days ago ul>Experience working within Agile environments, with Scrum certification (e.g., CSM, PSM) or equivalent experience strongly preferred—demonstrating the ability to participate effectively in stand-ups, sprint ceremonies, and continuous improvement initiatives. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. East Meadow, NY13 days ago li>Knowledge of Altera Solutions (Sunrise Clinical Manager, Sunrise Radiology, Enterprise Scheduling), and familiarity with Altera clients, processes, and the healthcare industry in general including healthcare workflows in an ambulatory and acute care setting. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. Join Allied Universal at a healthcare location as a Front Desk professional, where you will welcome visitors, manage access, monitor activity, and support a professional environment through strong communication and customer service. In this stationary role, you will help address security-related concerns while representing a team that is agile, reliable, and innovative, with a caring culture that puts people first and acts with integrity. Join Allied Universal at a dynamic tech, media, and telecom location as a Front Desk Professional, where you will welcome visitors, manage access points, support badge processes, and help promote a professional environment through strong communication and customer service. Answer phones, greet employees and guests, provide directions, and support front desk operations for a fast-paced media, telecom, and technology-focused location. New York, New York30+ days ago . Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Azure Virtual Desktop, and Adobe applications. East Meadow, NY13 days ago li>Knowledge of Altera Solutions (Sunrise Clinical Manager, Sunrise Radiology, Enterprise Scheduling), and familiarity with Altera clients, processes, and the healthcare industry in general including healthcare workflows in an ambulatory and acute care setting. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. + Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Azure Virtual Desktop, and Adobe applications. Req #: 3922 Job ID: 15332 Job Location: New York, NY Zip Code: 10041 Category: Information Technology Agency: MJHS Corporate Status: Regular Full-Time Office: Office-based Salary: $55,733.90 MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. p>Position Description: We're hiring a Service Desk Agent to provide telephone technical support of hardware, systems, sub-systems and/or applications for FAA employee and non-employee user base, spanning the globe in support of the United States and interests abroad. • Suggests updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of technical support personnel to detect and resolve problems. Jersey City, NJ30+ days ago p>The Helpdesk Administrator provides technical assistance and support for the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Technical Aptitude – Must be able to demonstrate a general understanding of helpdesk operations (i.e. Server, Virtualization, Systems Administration, Production operations, DR/Business Continuity and Recovery practices, and more). Fair Lawn, NJ30+ days ago p>We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles. Garden City, New York21 days ago Must abide by Healthtrax Employee Handbook, be a team player, have strong communication skills and professionalism at all time. Candidates must have the ability to work in a fast-paced, results-oriented environment have a commitment to fitness and wellness and continuous learning; have an understanding for the bottom-line and business approach to job performance. Healthtrax Fitness Centers attract avid fitness enthusiasts, mature adults, families, the tentative non- exerciser, and, or special medical populations most of whom are motivated to not just live longer but live better!.You'll also play a key role in keeping the Stamford office running seamlessly, with a strong focus on supporting conference room and video collaboration solutions that are essential to how our teams and clients connect. While you'll coordinate closely with two US-based Service Desk teammates who work remotely, you'll be a member of a two-person on-site IT support in Stamford, trusted to keep things moving and make a real impact. p>Perform some hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Record, track, and document the Service Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. p>The Service Desk Support Specialist conducts routine tasks for the Service Desk Support team, following established processes under general supervision to ensure accuracy, timeliness, and quality of work. • Contributes to completion of tasks for the support function of the Service Desk Support team, and follows routine administrative processes to ensure accuracy, timeliness, and quality of deliverables. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. p>While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: • Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. • Communication: Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly. Plainview, NY30+ days ago Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed . Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed . The position is responsible for recording the details of reported IT service issues and service requests, and working to fulfill service requests and resolve service issues as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. Recommends and/or performs complex or remedial actions to correct problems; provides support using diagnostic and remediation technology and tools to install, modify, or make repairs to computer hardware or software. This entry-level role involves handling incidents, requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows, Microsoft 365, networking, VPN, MFA, and supporting cloud access scenarios. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Plainview, NY30+ days ago p>You Will: • Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience • Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments • Assist in appointment confirmations and patient outreach in partnership with Doctor availability • Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed • Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs) • Collaborate with doctor(s) and team members to provide seamless patient experience. About You: • Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks • Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff • Flexible, nimble and agile mindset with the ability to wear multiple hats • Friendly, caring, and patient-centric person who thrives in a fast-paced environment • Team player who is willing to collaborate to provide the best patient experience • Computer Savvy with excellent oral and written communication skills • Professional attitude and ability to problem solve and respond to patient service requests. ul>Experience working within Agile environments, with Scrum certification (e.g., CSM, PSM) or equivalent experience strongly preferred-demonstrating the ability to participate effectively in stand-ups, sprint ceremonies, and continuous improvement initiatives. This individual is not only a capable problem solver but also a natural team leader; someone who can guide junior team members, identify process improvements, and drive operational excellence within the Service Desk function. p>The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. |