Customer Account Manager - Industrial Distribution and Manufacturing TCH IndustriesCustomer Account Manager - Industrial Distribution and ManufacturingBrooklyn Heights, OHFull timeYour primary responsibility is Vendor Managed Inventory (VMI): you own the full cycle of your assigned accounts, from scheduled site visits and physical stock counts to replenishment coordination, discrepancy resolution, and continuous relationship building.. Their team includes certified specialists in hose and fitting assembly specification, lubrication system design, pumping and dispensing systems, spray finishing, and factory-authorized service and repair..
MEP Manager JobotMEP ManagerCleveland, OH$100,000ā$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our robust offeringāwhich includes strategy, operational improvements, construction, and engineeringāenables us to create one-of-a-kind solutions at the highest levels of customization, delivering precision and partnership to some of the worldās most sophisticated organizations.
Project Manager | Commercial Construction JobotProject Manager | Commercial ConstructionCleveland, OH$115,000ā$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our in-house teams cover every phase of the project lifecycle - from estimating and engineering to construction and accounting - allowing us to move faster, coordinate seamlessly, and deliver results our clients can count on.
NewTax Manager JobotTax ManagerCleveland, OHRemote$140,000ā$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a strong background in public accounting, with a focus on complex tax returns for S Corp and Partnerships and their HNW owners.
Construction Project Manager JobotConstruction Project ManagerEast Cleveland, OH$100,000ā$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our portfolio spans healthcare, education, institutional, and retail sectors, working with notable clients including major hospitals, universities, and corporate firms.
45555 Sales Representative Ganley Village Chrysler Dodge Jeep Ram45555 Sales RepresentativeMentor, OHFull timep>Ganley Village Chrysler Dodge Jeep Ram in Mentor is looking for Sales Representatives to join their dynamic sales team. Complete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork.
Architectural Project Manager Integrity Technical ServicesArchitectural Project ManagerCleveland, OH$100,000ā$140,000 / yearFull timeThis is a full-time, permanent leadership role designed for an architect who excels at balancing design integrity with rigorous project management and client advocacy. A premier Cleveland-based architectural firm to recruit a high-caliber Registered Architectural Project Manager.
NewRetail Dining & Catering Manager AramarkRetail Dining & Catering ManagerWestlake, OH$50,000ā$55,000Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
NewStore Manager Pure HockeyStore ManagerNorth Olmsted, OH$50,000ā$75,000 / yearStore Managers will supervise and motivate the store team, providing inspiration to drive sales and exceed customer service expectation though coaching, providing effective feedback and reward and recognize accomplishments. Description:The Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for your location.
Senior Supply Chain Manager PenskeSenior Supply Chain ManagerBeachwood, OHFull timeWillingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Region Manager PenskeRegion ManagerBeachwood, OHFull timeInstill in the operations leadership team and associates that safe performance is a critical element required to achieve success and is a recognized indicator of individual and team effectiveness, Actively participate in the development and effective execution of location strategies and performance goals, Ensure compliance with all applicable regulatory agencies and company policies and procedures. Provides opportunities for associates to work on meaningful projects to increase knowledge sharing and development, Interview and hire salaried associates up to Region Manager level, Develop, mentor and promote strong performers at all levels of operations, Exemplify the Penske culture and commitment to integrity and code of ethics.
District Manager - Cleveland Clinic AramarkDistrict Manager - Cleveland ClinicCleveland, OH$140,000ā$150,000Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. In order to be prepared for this leadership role, qualified candidates will possess: Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
NewQuality Manager | AS9100 Michael Page USAQuality Manager | AS9100Olmsted Falls, OH$125,000ā$140,000 / yearFull timep>With an extensive manufacturing network and deep technical expertise, the company emphasizes a no-compromise approach to quality, streamlined supply chain solutions, and responsive customer service-enabling clients to simplify operations, reduce lead times, and scale production efficiently across a wide range of industries. A leading U.S.-based precision manufacturing organization partners with engineers and industrial customers to deliver highly engineered components on tight timelines and to exact specifications, even in complex and demanding applications.
NewStore Manager - #731 - Training Associate Sheetz, IncStore Manager - #731 - Training AssociateWILLOUGHBY, OH$65,261.97ā$117,150.44p style="margin:0px">Being a store manager isnāt just about hosting weekly management meetings and ensuring stores are staffed, though those ARE some big parts of the job! Even more importantly, this role takes the lead on creating an upbeat, positive work environment for their work fam that ALWAYZ puts our customers first!
Construction Project Manager - K-12, Healthcare Builds Michael Page USAConstruction Project Manager - K-12, Healthcare BuildsCleveland, OH$115,000ā$145,000 / yearFull timeJoin a respected general contractor with a strong reputation for delivering complex, high-quality projects that shape communities. We're looking for a ConstructionProject Manager who thrives on challenge and loves seeing plans come to life.
Project Manager - Cleveland based Construction Michael Page USAProject Manager - Cleveland based ConstructionCleveland, OH$90,000ā$130,000 / yearFull timeJoin a respected general contractor with a strong reputation for delivering complex, high-quality projects that shape communities. We're looking for a Construction Project Manager who thrives on challenge and loves seeing plans come to life.
Construction Project Manager - Healthcare Builds Michael Page USAConstruction Project Manager - Healthcare BuildsCleveland, OH$110,000ā$150,000 / yearFull timeJoin a respected general contractor with a strong reputation for delivering complex, high-quality projects that shape communities. We're looking for a Project Manager who thrives on challenge and loves seeing plans come to life.
Project Manager Michael Page USAProject ManagerCleveland, OH$130,000ā$150,000 / yearFull timeThe Senior Project Manager will be responsible for: Responsibilities span a broad spectrum, covering all areas of project management, such as project planning, resource allocation, cost control, schedule management, quality management, contract administration, and safety management. Requirements 8+ years of Project Management experience PReviosu experience working on Healthcare projects Construction Management or Engineering degree preferred Supervisory and training experience.
NewProject Manager - Commercial Contruction Michael Page USAProject Manager - Commercial ContructionCleveland, OH$90,000ā$120,000 / yearFull timep>If you're a Construction Project Manager with experience in commercial projects, including office, restuarant, education, and retail projects, this role offers the chance to grow your career while working on dynamic builds in the Cleveland area. Known for their commitment to quality, innovation, and employee development, they offer the resources of a large firm with the agility and close-knit culture of a smaller company.
Construction Project Manager - Cleveland Michael Page USAConstruction Project Manager - ClevelandCleveland, OH$90,000ā$120,000 / yearFull timeIf you're a Construction Project Manager with experience in commercial projects, including office, restuarant, education, and retail projects, this role offers the chance to grow your career while working on dynamic builds in the Cleveland area. Known for their commitment to quality, innovation, and employee development, they offer the resources of a large firm with the agility and close-knit culture of a smaller company.
Cleveland Project Manager Michael Page USACleveland Project ManagerCleveland, OH$100,000ā$130,000 / yearFull timeIf you're a Construction Project Manager with experience in commercial projects, including office, restuarant, education, and retail projects, this role offers the chance to grow your career while working on dynamic builds in the Cleveland area. Known for their commitment to quality, innovation, and employee development, they offer the resources of a large firm with the agility and close-knit culture of a smaller company.
Project Manager - Commercial Construction Michael Page USAProject Manager - Commercial ConstructionCleveland, OH$90,000ā$120,000 / yearFull timeIf you're a Construction Project Manager with experience in commercial projects, including office, restuarant, education, and retail projects, this role offers the chance to grow your career while working on dynamic builds in the Cleveland area. Known for their commitment to quality, innovation, and employee development, they offer the resources of a large firm with the agility and close-knit culture of a smaller company.
Project Manager - Multifamily Construction Michael Page USAProject Manager - Multifamily ConstructionCleveland, OH$110,000ā$150,000 / yearFull timeTheir teams consistently talk about how grounded, supportive, and peopleāoriented the culture is - the kind of place where leadership wants to hear from their employees, and doing the right thing matters more than cutting corners. This is also the type of environment where you can grow in the direction you want: whether that means senior field leadership, general superintendent roles, or maintaining a highālevel individual contributor path where your expertise is celebrated.
Outside Sales Representative ā Fresh Food Distributor DBD StaffingOutside Sales Representative ā Fresh Food DistributorCleveland, OH$75,000ā$90,000 / yearThe poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Ā·Compensation is 100% commission after the training period. Our client, a well-established food distributor of fresh meats, groceries, hot foods, and deli serving both retail & foodservice, is seeking a professional and motivated Outside Sales Representative for their Cleveland market.
Equipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistPeninsula, OH$21.38ā$25.38 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Customer Experience Manager Five Below IncCustomer Experience ManagerWarrensville Heights, OHp>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager The Michaels Companies IncCustomer Experience ManagerStrongsville, OH$14ā$16.80 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager -PT The Michaels Companies IncCustomer Experience Manager -PTBeachwood, OH$13ā$16.80 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerCleveland, OHYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Program Manager (Customer Experience Transformation) The Lubrizol CorpProgram Manager (Customer Experience Transformation)Wickliffe, OHFor nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. This role is critical in driving cross-functional alignment, ensuring disciplined program execution, and delivering measurable improvements in productivity, cost efficiency, and customer experience.
Customer Service Manager Cooperidge Consulting FirmCustomer Service ManagerMentor, Ohioli>Team Leadership: Manage and mentor a team of Sales Representatives and Senior Sales Representatives through active coaching and performance feedback. To ensure total success, you will spend your initial three months immersed in the "Sales Rep" function to master our proprietary systems and operational cadence before transitioning into full management of the department.
Federal Software Customer Service Manager - Remote Motorola Solutions IncFederal Software Customer Service Manager - RemoteOHRemote$100,000ā$110,000 / yearp>Required Skills: High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required. Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.
Customer Service Manager Martin Marietta Materials IncCustomer Service ManagerCleveland, OH$100,000ā$130,000 / yearp>In addition to the primary responsibilities outlined, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Additionally, at Martin Marietta we place a high value on internal pay equity and will consider the compensation for those in similarly situated roles and direct team members.
NewCustomer Service Manager - CLE Airport PrimeFlight Aviation ServicesCustomer Service Manager - CLE AirportCleveland, OHli>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling.
Senior Manager, Digital Experience Delivery - Remote CSAA Insurance GroupSenior Manager, Digital Experience Delivery - RemoteOHRemote$160,155ā$177,950 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).
Regional Account Manager - Cleveland, Ohio - Food Service Sales Experience * No Weekend or Long Evening Work WasserstromRegional Account Manager - Cleveland, Ohio - Food Service Sales Experience * No Weekend or Long Evening WorkCleveland, Ohioul>Works with existing customers and seeks prospective customers through knowledge of territory and use of sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. The Regional Account Manager is responsible for generating sales through existing accounts, as well as, identifying and cultivating new accounts for Regional Smallwares.
Case Manager, Registered Nurse (Oncology experience required) CVS Health CorpCase Manager, Registered Nurse (Oncology experience required)OH$54,095ā$155,538 / yearli>Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. 1+ years' Case Management experience or discharge planning, nurse navigator or nurse care coordinator experience as well as experience with transferring patients to lower levels of care.
Business Experience & Plan Manager The PNC Financial Services Group IncBusiness Experience & Plan ManagerStrongsville, OH$65,000ā$158,700 / yearPreferred Skills Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Experience Manager Ulta Beauty IncExperience ManagerWestlake, OHli>Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label.
Pro Experience Manager The Home Depot IncPro Experience ManagerOHThe Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.
Life Sciences Experience Design Strategy Senior Manager Deloitte Touche Tohmatsu LtdLife Sciences Experience Design Strategy Senior ManagerOH$198,700ā$391,600 / yearWe are looking for practitioners who will work alongside Life Sciences organizations-from biotechnology firms to global big pharma to medical device companies-to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Customer Success Manager - Enterprise BrightEdge Technologies IncCustomer Success Manager - EnterpriseCleveland, OH$80,000ā$100,000 / yearIf you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. Were excited about you if you have: 4-7 years of direct Account Management experience and a minimum of 3 years in an Account Management or Customer Success role focusing on renewal and expansion of existing Enterprise level business.
Business Experience Planning & Administrative Manager Senior - Data and Automation (Financial Governance, Analytics, Portfolio Management, Strategic Planning) The PNC Financial Services Group IncBusiness Experience Planning & Administrative Manager Senior - Data and Automation (Financial Governance, Analytics, Portfolio Management, Strategic Planning)Strongsville, OH$96,250ā$223,080 / yearp>In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Senior Manager Premium Guest Experience Cleveland CavaliersSenior Manager Premium Guest ExperienceCleveland, OHJOB SUMMARY: Rocket Arena is seeking a hands-on and motivated Senior Manager of Premium Guest Experience, to support the daily operations and serve as an on-the-ground leader during events of our Premium Guest Services operations. If you are ready to bring your best to the dynamic, highāperformance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.
Customer Service Manager Famous SupplyCustomer Service ManagerChagrin Falls, OHFull timep>Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments. You lead a team focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement.
Experience Strategy Senior Manager Accenture PlcExperience Strategy Senior ManagerCleveland, OHBusiness Development: Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand. The work: In this role you will have accountability across three dimensions: Client Delivery: Oversee multiple design programs, providing strategic direction and quality oversight to leads and their teams while maintaining accountability for delivery health in complex client environments to drive measurable outcomes.
Experience Strategy Manager Accenture PlcExperience Strategy ManagerCleveland, OHp>The work: In this role you will have accountability across three dimensions: Client Delivery: Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business.
Life Sciences Experience Design Strategy Manager Deloitte Touche Tohmatsu LtdLife Sciences Experience Design Strategy ManagerOH$163,400ā$322,100 / yearp>We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes.
Manager, Experience Researcher Deloitte Touche Tohmatsu LtdManager, Experience ResearcherCleveland, OHRemote$113,100ā$232,300 / yearRole Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team: As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. As a Manager, Experience Researcher on the DT-US Product Engineering team, you will be responsible for: Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.
NewBusiness Analytics Manager - Marketing & Customer Analytics The PNC Financial Services Group IncBusiness Analytics Manager - Marketing & Customer AnalyticsCleveland, OH$100,100ā$204,490 / yearp>In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.