1,400 Results for

Customer Experience Manager Jobs in Kentwood, MI

Jobs

KENTWOOD, MI

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

1 day ago

Holland, MI

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.

1 day ago

Grand Rapids, MI

$80,000–$125,000 / year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This group is focused on projects that are highly visible in the community — sports and recreation, municipal, nonprofit, and education-related builds — so your work is something you’ll actually see and impact locally.

8 days ago

Grand Rapids, MI

$95,000–$115,000 / year

The industrial team has intentionally shifted toward hiring more experienced PMs because the complexity of design-build manufacturing work requires people who can think ahead, anticipate issues, and operate independently rather than rely on heavy oversight. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

8 days ago

Walker, MI

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Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

2 days ago

Grand Rapids, MI

Parts Sales & Inventory Management – Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Teamwork – Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.

1 day ago

Grand Rapids, MI

1 day ago

Wyoming, MI

At Rivertown Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. At Rivertown Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt.

Today

Spring Lake, MI

$70,000–$85,000 / year

The Associate Product Manager will play a key role in managing the dental product portfolio and supporting new product development (NPD) projects, ensuring products meet market needs and contribute to Garrison’s continued leadership in the dental industry. Key success factors for the first year include: Drive product management initiatives to align with both marketing and sales strategies, playing a key role in achieving the 2026 sales budget.

Today

Spring Lake, MI

$120,000–$135,000 / year

Build and conduct compelling and convincing sales presentations for procurement and formulary leaders, as well as other key decision-makers, demonstrating Garrison’s competitive advantages relative to their specific needs. Interested in joining Garrison Dental Solution’s North American sales management team, focusing on Dental Service Organizations (DSOs)?

Today

Grandville, MI

It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers.

1 day ago

CUTLERVILLE, MI

responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.

1 day ago

Grand Rapids, MI

Full time

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21 days ago

Fennville, MI

Full time

This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer. We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience.

14 days ago

Grandville, MI

1 day ago

Holland, MI

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers .

3 days ago

Grand Rapids, MI

Serving as a strategic partner to Operations and Executive Leadership, the Senior Manager of Quality drives collaboration, process discipline, and data-driven decision-making to improve product quality, operational performance, and organizational effectiveness. . Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe.

17 days ago

Grand Rapids, MI

Qualified candidates will participate in the Amphenol North American Military Group Sales Rotational and Training Program, a program that blends training, mentorship, & hands-on experience to develop full cycle sales capabilities grounded in our Amphenolian spirit. Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe.

17 days ago

HUDSONVILLE, MI

$66,500–$104,500 / year

Related experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.

11 days ago

Wayland, MI

$99,200–$148,800 / year

An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families.

14 days ago

Holland, MI

This is a hands-on field leadership position where you'll play an active role on the jobsite while managing crews, coordinating trade partners, and ensuring every project is completed with exceptional quality, efficiency, and attention to detail. In this role, you'll take ownership of day-to-day field operations, blending strong leadership with hands-on carpentry expertise and effective jobsite management.

1 day ago

Grand Rapids, MI

Remote

This is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.

1 day ago

Grand Rapids, MI

Position reports to the Sales Managers.

ROLES AND RESPONSIBILITIES

Account Management & Growth

• Build and grow strong customer relationships by understanding their goals, uncovering needs, recommending relevant print, packaging, signage, promotional, fulfillment, and marketing solutions, and identifying opportunities to expand account value. • Preferred: 3-5 years of experience in B2B sales, account management, customer service, estimating, project management, production coordination, or business development within print, packaging, signage, promotional products, manufacturing, marketing services, or a related field.

9 days ago

Comstock Park, MI

$21.38–$25.38 / hour

Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.

11 days ago

Grand Rapids, MI

Full time

As a testament to our commitment to service, Globe Life companies have more than 17 million policies in force – more than any other life insurance company in the country (excluding reinsurance companies; as reported by S&P Global Market Intelligence 2023). Our mission is to provide products and services that empower our customers to help secure their financial future and protect their families in times of need.

24 days ago

Grand Rapids, MI

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

KENTWOOD, MI

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.

30+ days ago

Kentwood, MI

$20.15–$21.15 / hour

If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management.

8 days ago

Holland, Washington

30+ days ago

Holland, MI

p>Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

30+ days ago

Grand Rapids, MI

$23.19–$31.38 / hour

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.

14 days ago

Grand Haven, MI

The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.

28 days ago

Allendale, MI

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Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

27 days ago

Grand Rapids, MI

$50,000–$60,000 / year

The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).

30+ days ago

Holland, MI

$75,000–$95,000 / year

Milan provides a consistent flow of qualified leads, industry-leading marketing support, and a proven sales process, allowing you to focus on what you do best: building trust, closing sales, and delivering exceptional client experiences. Milan Laser Hair Removal is seeking a results-driven Sales Manager who thrives on closing deals, exceeding goals, and leading high-performing teams.

4 days ago

Grand Rapids, Michigan

The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East and West Grand Rapids store locations!—while helping shape the next generation of leaders.

17 days ago

Grand Rapids, MI

Remote

$113,100–$232,300 / year

Role Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team: As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. As a Manager, Experience Researcher on the DT-US Product Engineering team, you will be responsible for: Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.

30+ days ago

Grand Rapids, Michigan

Remote

As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

3 days ago

Holland, Michigan

The Practice Manager I partners closely with providers, clinical leadership, Business Operations Coordinators, and front-line staff to support high-quality, cost-effective patient care while promoting employee engagement, patient satisfaction, operational consistency, and financial stewardship. • Associate degree in Healthcare Administration, Business Administration, Nursing, or related field preferred; equivalent combination of education and relevant healthcare operations experience will be considered.

13 days ago

Grand Rapids, MI

Remote

p>As one of the nation''s largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint.

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

5 days ago

Allendale, MI

Part time

p>• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

29 days ago

Grand Rapids, Michigan

Work as leader of cross-functional teams to ensure dedication to customer support in order to maintain quality service, develop unique trade marketing opportunities, engage category management resources and maintain high product service levels in line with customer expectations. Leverage syndicated data sources (Nielsen/IRI) in tandem with both Corporate and Broker Category Management resources to provide insight during customer specific category review processes to include category strategy development, full category reviews, assortment, pricing, promotion and shelving tactics.

30+ days ago

$137,000–$282,000 / year

p>The team:

US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure.

Qualifications:

Required:

Expert User Experience Leader and Practitioner with 8-15 years of leading holistic customer / user experiences for multiple products, demonstrating measurable customer adoption and success metrics.

30+ days ago

Grand Rapids, MI

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

30+ days ago

Rockford, Michigan

$15–$17

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Qualifications:

Must have at least two years of experience in a retail setting. Duties Include:

Daily operation of a retail grocery cashier office.

30+ days ago

Grand Rapids, MI

Remote

You will be expected to proactively identify, develop, and close expansion opportunities across your book - driving usage and adoption of owned products, upselling new products, and executing renewal negotiations that maximize contract value while deepening customer relationships.

Build and maintain multi-threaded relationships across customer organizations, including executive and C-suite stakeholders, and lead executive business reviews that connect CertifIDs value to the customers broader business strategy.

30+ days ago

Grand Rapids, MI

Along with driving an exceptional service experience, the CSM is tightly aligned with both the Account Executive and the delivery Engineers in adoption of purchased products and expansion of technology use cases. Guided by values of integrity, passion, and teamwork, we prioritize the success of our customers over revenue, building lasting relationships with both customers and strategic partners.

30+ days ago

Grand Rapids, Michigan

If you are an influential leader who enjoys developing people, improving processes, and delivering world-class customer experiences, we'd love to hear from you. Partner with Distribution, Accounting, Credit, Scheduling, and Sales teams to ensure customer needs are met efficiently and effectively.

22 days ago

Sparta, MI

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzed information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.

30+ days ago

Grand Rapids, MI

Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

11 days ago

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Customer Experience Manager Jobs in Kentwood, MI

Assistant Store Manager - Customer Experience PetSmart

Customer Service Manager SpartanNash Associates, LLC

Construction Project Manager – Community / Institutional Projects | Grand Rapids, MI Jobot

Construction Project Manager – Industrial | Grand Rapids, MI Jobot

Assistant Automotive Service Center Manager Blain's Farm & Fleet

Part Sales Manager – Part Time AutoZone

Center Store Manager SpartanNash Associates, LLC

Branch Manager BlueOx Credit Union

Associate Product Manager IN PERSON Garrison Dental Solutions LLC

Special Markets Manager Garrison Dental Solutions LLC

Restaurant Manager Raising Cane's

Assistant Manager Valvoline Inc

Key Account Manager Amphenol Borisch Technologies

Retail Representative - Saugatuck, Michigan Jars Cannabis

Restaurant Zone Manager Raising Cane's

Environmental Services EVS Manager Aramark

Senior Manager of Quality Amphenol Borisch Technologies

Business Development Manager Amphenol Borisch Technologies

Branch Manager - Grand Rapids Power & HVAC Sunbelt Rentals

Human Resources Manager Treehouse Foods

Production Manager - Residential Remodeling Nelson Builders

Remote Sales Representative Reineke Agency

Account Executive Gilson Graphics

Equipment Rental Specialist Sunbelt Rentals

Sales Representative Company Confidential

Customer Experience Manager (Full Time) The Michaels Companies Inc

Assistant Store Manager - Customer Experience PetSmart LLC

Customer Service Manager Hobby Lobby Stores Inc

Customer Service Manager SpartanNash

Customer Service Manager C&S Wholesale Grocers LLC

Assistant Manager Guest Experience | Breton Village Lululemon Athletica Inc

Pro Experience Manager The Home Depot Inc

Resident Experience Manager Cardinal Group Holdings LLC

Customer Engagement Manager Ryder System Inc

Clinic Sales & Experience Manager Milan Laser Hair Removal

Customer Service Department Manager Meijer

Manager, Experience Researcher Deloitte Touche Tohmatsu Ltd

Customer Relations Manager Century Complete

Experienced Medical Specialty Practice Manager, Full Time Holland Hospital

CUSTOMER RELATIONS MANAGER Century Communities Inc

Resident Experience Manager Cardinal Group Management&Advisory LLC

Customer Account Manager, Grocery Incpg

Senior Manager, UX Specialist (AI Product experience) Deloitte Touche Tohmatsu Ltd

Customer Operations Manager Hertz Corp

Customer Service Assistant Manager Ric's Food Center

Strategic Customer Success Manager CertifID LLC

Customer Success Manager People Driven Technology Inc

Customer Service Manager Maple Leaf Farms

Customer Service Center Manager ChoiceOne Financial Services, Inc.

Customer Service - Self Storage Manager Public Storage

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