1,371 Results for

Customer Experience Manager Jobs in Ithaca, NY

Jobs

From our plant in Niles, Michigan, we design and assemble electro-mechanical machines, video inspection camera systems and high-pressure water jetters that are built to last, easy to use, and ready for the job—backed by real-world know-how, hands-on training and unmatched service. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

17 days ago

Work From Home, NY

$134,000–$201,000 / year
Full time

Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies. Conduct one-on-one review with all Account Representatives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.

17 days ago

Anywhere, NY

Remote

$110,000–$140,000 / year

This is a highly visible role for a strategic marketer who enjoys connecting the dots, influencing stakeholders, and turning complex offerings into clear, compelling value for customers. Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.

30+ days ago

Vestal, NY

responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.

12 days ago

Corning, NY

$67,000–$77,000 / year

Design, develop, and manage a comprehensive stewardship program for individual and institutional contributorsLead donor acknowledgment, recognition, reporting, and engagement initiativesDevelop impactful stewardship reports demonstrating the outcomes of donor investmentsCoordinate and manage stewardship events that educate and engage donorsSupport the development and fulfillment of major gift agreements, endowment gifts, and multi-year pledgesPartner with Finance and legal consultants to ensure compliance with gift policies and accounting requirementsMaintain donor and sponsor recognition content on cmog.orgDraft donor communications including proposals, appeal letters, acknowledgments, and stewardship materialsManage logistics and workflows for cultivation and stewardship events, including invitations, briefings, seating charts, and follow-up communications Drive Prospect Research & Pipeline Development. Work closely with Advancement, Finance, and Museum leadership teamsSupport the Museum’s commitment to Diversity, Equity, Accessibility, and InclusionParticipate in project teams and cross-departmental initiativesContribute to a collaborative, mission-driven culture focused on impact and innovationWhat We’re Looking For.

5 days ago

Marathon, NY

$101,600–$158,500

Saab, Inc. is seeking a dynamic, results-oriented Contracts Manager to be based out of our East Syracuse, NY or Quincy, MA office to support the proposal, negotiation, and execution (including modifications) of a diverse portfolio of contracts within our Air Traffic Management (ATM) and Defense business unit. Experience working with the Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations Supplement (DFARS), or their equivalents, including applicable supplements, guidelines, requirements, and procedures, and for international pursuits and contracts, ensuring compliance with International Traffic in Arms Regulations (ITAR).

9 days ago

Fabius, NY

$115,700–$150,500

The role is responsible for maintaining the security of the site's classified systems and infrastructure, serving as the facility Information Systems Security Manager (ISSM), and providing expert advice on confidentiality, integrity, and availability. Lead the execution of business enablement initiatives, incorporating advanced security principles into Classified Cyber programs to manage risk effectively, align with customer requirements, and support program success.

9 days ago

New York

$95,000–$150,000 / year

We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.

3 days ago

Ithaca, NY

$17–$22.70 / hour

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

25 days ago

Big Flats, NY

$17–$22.70 / hour

30+ days ago

Ithaca, NY

$17–$22.70 / hour

30+ days ago

New York

In order to enable millions of users to explore, interact with, and participate in live events worldwide, we’re seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth. Optimize growth opportunities and reduce inefficiency: identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L.

30+ days ago

Hudson Valley, New York

Ensure customers receive timely, accurate, and professional communication regarding orders, deliveries, substitutions, credits, pricing, and general account needs. Oversee the inside sales function, including inbound phone coverage, order entry, customer questions, product availability, and day-to-day account support.

19 days ago

New York

You will be the liaison and manage communication between the wholesale team, our wholesale partner buying teams, our internal claims office(aftersales), finance, inventory control, and accounts receivable as well as our Retail and Outlet stores and liaison with logistics &Supply chain members in HQ. As part of the regional headquarters support function, the Logistics & Customer Service Manager works with Wholesale and finance team in delivering operational excellence through supporting our business activities across the Americas.

26 days ago

New York

Build Tools That Empower Boutique TeamsCreate clienteling guidelines, messaging templates, and CRM tools that feel intuitive and respectful of the sales associates’ craft while in line with he Brand tone of voice. Curate Refined and Personal Gifting ConceptsDevelop bespoke gifting ideas that reflect the brand’s craftsmanship and the client’s unique personality and preferences, ensuring every gesture is intentional, and in tune with the world of Solomeo.

30+ days ago

New York

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans . The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

3 days ago

New York

Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs.

3 days ago

New York

$120,000–$140,000 / year

You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. As a Customer Success Manager for our US regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building.

3 days ago

New York

Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.

6 days ago

New York

With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform.

30+ days ago

New York

$77,518–$100,774 / year

This team member will support initiatives, interfacing with key leaders across the business, advisors and advisor teams, marketing team members, agencies and vendors to deliver the very best experiences for our clients and prospects. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

23 days ago

New York

As the cornerstone of our teams, Senior Project Managers are the glue that binds cross-functional talents, orchestrating every project’s successful delivery. Strong expertise in Managing Adobe Experience Cloud projects, including AEM, AEP (CDP, CJA), Workfront, Adobe Analytics, and Adobe Target.

30+ days ago

New York

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to support a portfolio of corporate clients, drive platform adoption, and develop the skills necessary for a long-term career in Account Management. This is an entry-level commercial role designed for ambitious professionals who are eager to learn, highly coachable, and excited to build expertise in client engagement, retention strategy, and account management.

3 days ago

McLean, New York

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.

14 days ago

New York

Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof. Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible.

3 days ago

New York

Remote

$100,000–$120,000 / year

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

30+ days ago

McLean, New York

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). We are seeking a thought-leader who is excited to develop a high-level strategy for under-served and disengaged customer populations, who has a strong aptitude to use data to tell data-driven stories, quickly learns and pivots based on what the space needs, and can work cross-functionally with various stakeholders to get work done.

25 days ago

New York

Remote

Rhymetec was founded in 2015 in New York City and was quickly established as an industry leader in cloud security, providing innovative and affordable cybersecurity and data privacy services to modern-day SaaS businesses. Working closely with the GTM (go-to-market team) and security team, the CSM will collaborate to upsell services based on client security goals and be in strong communication serving as the link from sales to service implementation, as well as ongoing customer support.

3 days ago

New York

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility. The department focuses on strategic marketing initiatives across key stakeholder groups and leverages a wide range of engagement tactics to build recognition of Golub Capital as the premier firm in its markets.

30+ days ago

New York

Remote

$120,000–$130,000 / year

Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

3 days ago

New York

You’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel. You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.

30+ days ago

NY Statewide, NY

Remote

$90,746–$200,000 / year

Location: Providence, RI, US, 02903PA Statewide, PA, USME Statewide, ME, USMI Statewide, MI, USNJ Statewide, NJ, USRI Statewide, RI, USTX Statewide, TX, USStatewide, SC, USWV Statewide, WV, USDE Statewide, DE, USNC Statewide, NC, USOH Statewide, OH, USVA Statewide, VA, USKY Statewide, KY, USIN Statewide, IN, USDC Statewide, DC, USFL Statewide, FL, USMD Statewide, MD, USTN Statewide, TN, USWest Greenwich, RI, US, 02817NH Statewide, NH, USCT Statewide, CT, USGA Statewide, GA, USMA Statewide, MA, USNY Statewide, NY, US. + Solution Planning and design: facilitate internal communication and alignment across sales, product, technical, and leadership teams to ensure consistent strategy, insight sharing, and competitive positioning that aligns with the prospect Lottery organization’s operating model and strategic objectives.

30+ days ago

New York

You’ll collaborate cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure creators consistently receive best-in-class support while surfacing insights that shape ShopMy’s growth. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

3 days ago

New York

Fosters an inclusive, people-first store environment where teammates and athletes feel safe, welcomed, and empowered to bring their best selves to work by promoting transparent communication and cultivating a high-energy, engaging environment. Hire and build strong teams by partnering with the Executive Director or Common Purpose Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflects the communities that it serves.

30+ days ago

New York

The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

30+ days ago

New York Metropolitan, New York

$120,000–$180,000 / year

What Success Looks LikeRetention and renewal rates exceeding market benchmarksIncreased ARR from upsells and expansions within existing accountsStrong client satisfaction and engagement metricsHigh adoption and utilization of Circadia technology at the facility levelConsistent collaboration and alignment across Market and Support teamsWho You Are7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaSProven track record managing multi-site healthcare clients or long-cycle B2B renewalsConfident and professional communicator who builds trust quickly at the executive and clinical levelsStrategic thinker with a consultative sales approach and strong analytical instinctsComfortable traveling across the country (approximately 50%)Excited by Circadia’s mission to transform patient care through intelligent monitoring and automationAt Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical‑grade accuracyPredictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advanceEnterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systemsToday our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks.

30+ days ago

United States of America, New York

Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. You will work closely with sophisticated, strategic customers and help shape how a product is implemented and adopted in real time—combining the pace and ownership of a growing product team with the scale, resources, and stability of Thomson Reuters.

6 days ago

New York

During the program, you will gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to deliver elevated service experiences for premium customers, drive operational efficiency, and support financial performance. As a Manager Trainee – Premium Customers, you will participate in a structured, hands-on training program designed to develop future leaders through real-world experience at our airport locations.

30+ days ago

New York

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.

3 days ago

New York

3 days ago

New York

If you are a people-first leader who thrives at the intersection of strategy and execution - someone who gets energized by coaching high-performing teams, building scalable CS frameworks, and using smart tools to drive retention and growth at the Enterprise level - then your place is with us! Lead and develop the CS team: Own performance end-to-end: set clear expectations, run structured 1:1s, and hold the team accountable to retention, expansion, and customer health targets while coaching individual CSMs on account strategy, executive relationships, and commercial conversations.

3 days ago

New York

Detail-oriented & organized: Capable of anticipating customer needs and proactively addressing any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location.

30+ days ago

New York

Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. Orchestrate cross-functional resources — proactively pulling in product, support, and services teams to resolve escalations, accelerate adoption, and deliver an exceptional customer experience.

3 days ago

New York

If you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here. More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

3 days ago

New York

About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth.

26 days ago

New York

Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. Own a named portfolio of Affinity's largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex, high-value renewals and expansions.

3 days ago

New York City Metropolitan Area, New York

The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.

11 days ago

New York

Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

6 days ago

New York

Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. In this role, you’ll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo’s platform.

30+ days ago

New York

Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month. We believe in deeply understanding our customers’ business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.

3 days ago

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Customer Experience Manager Jobs in Ithaca, NY

Territory Manager - New York/Pennsylvania Spartan Tool LLC

Mgr Sales Division Medline Industries

Senior Marketing Manager - Remote Corpay

Assistant Manager Valvoline Inc

Stewardship And Prospect Research Program Manager The Corning Museum of Glass

Contracts Manager Saab

Information Systems Security Manager (ISSM) Saab

Senior Customer Experience Manager Radar

Full-time Customer Experience Manager The Michaels Companies Inc

Full Time Customer Experience Manager Elmira, NY Big Flats, NY The Michaels Companies Inc

Retail Manager- Customer Experience Manager Part Time The Michaels Companies Inc

Strategy & Analytics Manager - Customer Experience Efficiency StubHub

Customer Experience and Inbound Operations Manager Talus Holdings

Logistics & Customer Service Manager, Americas Stella McCartney America

Client Experience Manager Brunello Cucinelli

Manager, Store Experience - D2C Sony Music Global

Client Experience Manager Prosper Health

Customer Success Manager Bidease

Enterprise Customer Success Manager Darktrace

Senior Product Manager - Seller Experience, Post-Purchase StubHub

Project Manager, Asset Management (Event experience required) First Global Management Services

Senior Project Manager, Adobe Experience Cloud (US) Code and Theory

Customer Success Manager Emarketer

Senior Manager, Product Management - Card Core Customer Data Management Capital One

Enterprise Customer Success Manager Flip

Enterprise Customer Success Manager Connecteam

Product Manager - Mainstreet Customer Management Capital One

Customer Success Manager Rhymetec

Senior Manager, Digital Experience Golub Capital

Customer Success Manager, Enterprise Triple Whale

Senior Customer Success Manager Duffel

Customer Development Manager Brightstar Lottery

Manager, Creator Experience ShopMy

Assistant Store Manager Experiences - House of Sport DICK'S Sporting Goods

Enablement Manager, Customer Success Yotpo

Senior Customer Success Manager Circadia Health

Customer Success Manager Thomson Reuters

Manager Trainee - Premium Customers Avis Budget Group

Customer Success Manager Verve

Senior Customer Success Manager Verve

Manager, Customer Success Guidde

Senior Customer Success Manager, Publishers Wunderkind

Senior Customer Success Manager Affinity.co

Customer Success Manager Guidde

Customer Success Manager, Publisher SaaS Wunderkind

Strategic Customer Success Manager Affinity.co

Customer Success Manager, Enterprise HHAeXchange

Customer Success Manager Attio

Upmarket Customer Success Manager Yotpo

Customer Success Manager Flip

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