UNKNOWN

FEED

Advanced proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint), CRM systems/databases, design and cloud-based tools, and virtual video conferencing systems; comfort with adopting new technologies. As the Client Experience Manager supporting the Jamesbeck team, you will drive project deliverables and administrative support for the Engagement teams while providing an exceptional service experience to ZRG clients and candidates.

ZRG Partners

Client Experience Manager

sourcestack_via_bold

Identify new markets, opportunities, and client relationships, especially in the NY/NJ region. Collaborate with partners, practice groups, and marketing teams to align strategies.

SourcePro Search

Business Development Manager (Law Firm Experience)

Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.

Flight Centre

Corporate Traveler - Senior Customer Success Manager - New York, NY

We are conducting a search for an experienced Legal Lateral Recruiting Manager with a B.A. and at least seven years of recruiting experience—preferably in a law firm—who demonstrates strong communication skills with personnel at all levels, including attorneys and staff The ideal candidate will support the full life-cycle of lateral recruitment — with a particular focus on special counsel and all associate-level positions across all practice areas. Assist with coordinating the Firm’s Visiting Lawyers Program by managing communication between partners, clients, and candidates (e.g., tracking candidates and correspondences, scheduling interviews, participating in LL.M.

Legal Lateral Recruiting Manager (Law Firm Experience)

In this role, you'll sit at the center of that work, partnering with our NYC team and stakeholders across Marketing, DTC, and Consumer Insights, while leading a distributed offshore delivery team to turn ambiguous ideas into sharp, high-impact analytics. Communication Mastery : Excellent ability to simplify complex data insights into strategic actions and communicate these clearly to both business and technical stakeholders, including in contested or high-pressure settings.

The National Football League

Senior Manager, Customer Engagement Analytics

The Customer Care Manager leads and represents the Brunello Cucinelli Omnichannel experience, delivering a personalized, seamless journey across E-Commerce and retail, guided by the House's values of human connection, craftsmanship, and styling excellence. Maintain strong partnerships with CRM, E-Commerce, Retail, Merchandising, and Operations across North America, and with E-Commerce/CRM counterparts in Italy, ensuring alignment on processes and initiatives.

Brunello Cucinelli

Customer Care Manager

About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels.

Wunderkind

Customer Success Manager

Autism diagnosis rates have surged over the past decade to 1 in 31 children, yet families still face waitlists of up to a year for care as providers—hampered by antiquated technology and manual workflows—struggle to meet surging demand. You’ll bring curiosity and drive as you collaborate with cross-functional teams to ensure successful implementations, form trusted partnerships, and help guide product improvements through customer feedback.

Passage Health

Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. The Customer Success Manager serves as a trusted advisor to clients while partnering closely with Operations and other internal teams to support strong service delivery, resolve issues, and increase long-term client value.

With offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is.

Verve

Senior Customer Success Manager

Key Responsibilities: Initiate, scope, and deliver a portfolio of People Experience (PE) projects and programmes (including but not limited to activities that support wellbeing, colleague engagement and the future of work) demonstrating strong ownership mentality and proactivity from conception through execution, while collaborating with cross-functional teams. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy.

ESRhealthcare and EXEC STAFF RECRUITERS

People Experience Manager

FULL_TIME

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

John Karluk - State Farm Agent

Customer Care Manager - State Farm Agent Team Member

You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. We are seeking a dynamic and experienced Customer Success Manager for our client focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products.

Shanghai BSF Human Resources Co.

Bilingual Customer Success Manager in the USA (SaaS Product Vertical)

Cross-Functional Advocacy: Champion client needs internally, collaborating seamlessly with Dedicated Renewal Specialists, Professional Services, Solutions Consulting, and Product teams to resolve complex challenges and maintain exceptional customer satisfaction. Data Storytelling & Reporting: Construct compelling reports and customized dashboards to find the “story” in data, directly tying AEO and technical SEO performance to tangible business impact and ROI.

Conductor

Enterprise Customer Success & Account Manager (AEO)

You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.

Customer Success Manager in the USA (SaaS Product Vertical)

Bilingual Customer Success Manager (English and Spanish)

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. Senior Manager, Product Manager - Bank Fraud Servicing Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Capital One

Senior Manager, Product Manager - Bank Fraud Servicing

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. Manager, Product Manager - Case Servicing Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Manager, Product Manager - Case Servicing

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. As a Product Manager within Enterprise Payments, you'll join a thriving product management community, where you'll have the opportunity to define customer experiences, implement cutting-edge technology, and navigate the complex regulatory requirements through AI to scale customer insights and harness data-driven decision making, while accelerating speed to market.

Customer Experience Manager Jobs in Ithaca, NY

Client Experience Manager ZRG Partners

Business Development Manager (Law Firm Experience) SourcePro Search

Corporate Traveler - Senior Customer Success Manager - New York, NY Flight Centre

Legal Lateral Recruiting Manager (Law Firm Experience) SourcePro Search

Senior Manager, Customer Engagement Analytics The National Football League

Customer Care Manager Brunello Cucinelli

Customer Success Manager Wunderkind

Customer Success Manager Passage Health

Customer Success Manager SPS

Customer Success Manager Verve

Senior Customer Success Manager Verve

People Experience Manager ESRhealthcare and EXEC STAFF RECRUITERS

Customer Care Manager - State Farm Agent Team Member John Karluk - State Farm Agent

Bilingual Customer Success Manager in the USA (SaaS Product Vertical) Shanghai BSF Human Resources Co.

Enterprise Customer Success & Account Manager (AEO) Conductor

Customer Success Manager in the USA (SaaS Product Vertical) Shanghai BSF Human Resources Co.

Bilingual Customer Success Manager (English and Spanish) Shanghai BSF Human Resources Co.

Senior Manager, Product Manager - Bank Fraud Servicing Capital One

Manager, Product Manager - Case Servicing Capital One

Manager, Product Manager - EP Payments Capital One

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