1,313 Results for

Customer Experience Manager Jobs in Grand Rapids, MI

Jobs

Grand Rapids, MI9 days ago

This role is responsible for driving execution excellence across our new residential construction programs while serving as a key partner to builders, contractors, and internal sales teams. Our team takes pride in professionalism, craftsmanship, and customer care – helping homeowners, builders, architects, and contractors bring their projects to life.

New!

Grand Rapids, MI4 days ago

$80,000–$125,000 Per Year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This group is focused on projects that are highly visible in the community — sports and recreation, municipal, nonprofit, and education-related builds — so your work is something you’ll actually see and impact locally.

New!

Grand Rapids, MI4 days ago

$95,000–$115,000 Per Year

The industrial team has intentionally shifted toward hiring more experienced PMs because the complexity of design-build manufacturing work requires people who can think ahead, anticipate issues, and operate independently rather than rely on heavy oversight. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

New!

Caledonia, MIToday

To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door.

Grand Rapids, MI17 days ago

Full-time

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Fennville, MI10 days ago

Full-time

p>We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit.

Grand Rapids, MI13 days ago

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Serve as a key member of the executive leadership team by aligning quality strategies and initiatives with overall business objectives. .

Develop, monitor, and communicate key quality performance indicators (KPIs), metrics, and trends to leadership teams. .

Grand Rapids, MI13 days ago

span>This role will experience a combination of Programs, Engineering, and Sales job duties over the course of a year, to successfully roll off the program in support of our Amphenol North American Military Sales Group.

Generate customer bids and proposals – working with Engineering, Programs, and Finance teams as required .

New!

Grand Rapids, MI5 days ago

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We’re recruiting on behalf of a growing client in the industrial refrigeration and mechanical systems space that is seeking an Industrial Refrigeration Project Manager for its Fort Wayne team. This role is open due to growth and offers the opportunity to lead projects from planning through completion while balancing safety, schedule, customer satisfaction, and profitability.

Wayland, MI10 days ago

$99,200–$148,800 Per Year

An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families.

Grand Rapids, MI12 days ago

Remote

p>This is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.

New!

Grand Rapids, MI5 days ago

Position reports to the Sales Managers.

ROLES AND RESPONSIBILITIES

Account Management & Growth

• Build and grow strong customer relationships by understanding their goals, uncovering needs, recommending relevant print, packaging, signage, promotional, fulfillment, and marketing solutions, and identifying opportunities to expand account value. • Preferred: 3-5 years of experience in B2B sales, account management, customer service, estimating, project management, production coordination, or business development within print, packaging, signage, promotional products, manufacturing, marketing services, or a related field.

Grand Rapids, MI20 days ago

Full-time
Employee

As a testament to our commitment to service, Globe Life companies have more than 17 million policies in force – more than any other life insurance company in the country (excluding reinsurance companies; as reported by S&P Global Market Intelligence 2023). Our mission is to provide products and services that empower our customers to help secure their financial future and protect their families in times of need.

Muskegon, MI30+ days ago

em> Minimum 2 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff!

Grand Rapids, MI30+ days ago

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

KENTWOOD, MI30+ days ago

This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/.

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy.

Grand Rapids, Michigan13 days ago

The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East and West Grand Rapids store locations!—while helping shape the next generation of leaders.

New!

Kentwood, MI4 days ago

$20.15–$21.15 Per Hour

p>If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.

The Customer Service Manager position is one of hourly store management.

Grand Rapids, MI10 days ago

$23.19–$31.38 Per Hour

p>The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day.

Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.

Allendale, MI23 days ago

Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units. Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Holland, Washington30 days ago

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Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.

Holland, MI30+ days ago

p>Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

Grand Rapids, MI30+ days ago

$50,000–$60,000 Per Year

p>Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process.

Grand Rapids, MI30+ days ago

Remote

You will be expected to proactively identify, develop, and close expansion opportunities across your book - driving usage and adoption of owned products, upselling new products, and executing renewal negotiations that maximize contract value while deepening customer relationships.

Build and maintain multi-threaded relationships across customer organizations, including executive and C-suite stakeholders, and lead executive business reviews that connect CertifIDs value to the customers broader business strategy.

Rockford, Michigan30+ days ago

$15–$17

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Qualifications:

Must have at least two years of experience in a retail setting. Duties Include:

Daily operation of a retail grocery cashier office.

Grand Haven, MI24 days ago

The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.

New!

Grand Rapids, MI1 day ago

Remote

p>As one of the nation''s largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint.

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

Allendale, MI25 days ago

Part-time

p>• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Holland, Michigan9 days ago

The Practice Manager I partners closely with providers, clinical leadership, Business Operations Coordinators, and front-line staff to support high-quality, cost-effective patient care while promoting employee engagement, patient satisfaction, operational consistency, and financial stewardship. • Associate degree in Healthcare Administration, Business Administration, Nursing, or related field preferred; equivalent combination of education and relevant healthcare operations experience will be considered.

Grand Rapids, MI30+ days ago

p>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

Grand Rapids, MI27 days ago

Remote

$113,100–$232,300 Per Year

Role Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team: As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. As a Manager, Experience Researcher on the DT-US Product Engineering team, you will be responsible for: Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.

Grand Rapids, MI30+ days ago

Along with driving an exceptional service experience, the CSM is tightly aligned with both the Account Executive and the delivery Engineers in adoption of purchased products and expansion of technology use cases. Guided by values of integrity, passion, and teamwork, we prioritize the success of our customers over revenue, building lasting relationships with both customers and strategic partners.

Grand Rapids, Michigan18 days ago

If you are an influential leader who enjoys developing people, improving processes, and delivering world-class customer experiences, we'd love to hear from you.

Partner with Distribution, Accounting, Credit, Scheduling, and Sales teams to ensure customer needs are met efficiently and effectively.

Sparta, MI30+ days ago

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzed information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.

New!

Sparta, MI2 days ago

Wyoming, MI7 days ago

p>Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business.

Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Grand Rapids, MI30+ days ago

$100,000–$135,000 Per Year

General Responsibilities: Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

New!

MI5 days ago

To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report.

Customer contract/terms and conditions understanding, development and maintenance including price and portfolio management, alloy elemental management activities, economic indices tracking and other key business items for contract compliance.

Grand Rapids, MI30+ days ago

$89,252.80–$133,879.20 Per Year

li>Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Serious candidates will possess the minimum qualifications:

Bachelors degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study from an accredited college or university.

New!

Grand Rapids, MI6 days ago

The Canopy by Hilton, located in the heart of vibrant Downtown Grand Rapids, is currently seeking a talented and energetic Sales Manager to assist with the overall sales strategy for our unique full-service hotel. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds occasionally.

Zeeland, MI30+ days ago

Provides ongoing field input regarding evaluation of existing products, recommended revisions, improvements, competitive activity and new products to assure that ODL remains a leader within the industry. By expanding customer partnerships and uncovering new business opportunities, you'll help strengthen ODL's competitive position and contribute directly to our continued growth.

Grand Rapids, Michigan30+ days ago

li>Use independent judgement and discretion to generate leads, make calls, quote new business, and provide the tools and resources for the team to ensure they are successful. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'

Grand Rapids, Michigan30+ days ago

li>Facilitate the professional development of sales representatives by leveraging functionalities within our Customer Relationship Management (CRM) system; improve sales force effectiveness through the annual sales planning process including periodic review; develop and implement counter measures as required.

Work Experience: 5+ years’ previous selling experience, preferably with a related product line, or with end users in an industrial or technical environment; 2 years of management experience; experience interfacing or supporting a direct sales force.

New!

Zeeland, MI2 days ago

strong>Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees.

Grand Rapids, MI27 days ago

li>

Facilitate the professional development of sales representatives by leveraging functionalities within our Customer Relationship Management (CRM) system; improve sales force effectiveness through the annual sales planning process including periodic review; develop and implement counter measures as required.

Qualifications we prefer but don't require:

Work Experience: 5+ years' previous selling experience, preferably with a related product line, or with end users in an industrial or technical environment; 2 years of management experience; experience interfacing or supporting a direct sales force.

Grand Rapids, MI30+ days ago

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. The primary responsibility is to travel to scheduled appointments (which are pre-set by Solera's inside sales team), identify customer needs, and close sales using Solera's 4- Step proven sales process.

Grand Rapids, MI10 days ago

p>Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Grand Rapids, MI22 days ago

p>Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

New!

Grand Rapids, Michigan2 days ago

Responsibilities:

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Grand Rapids, MI30+ days ago

As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.

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Customer Experience Manager Jobs in Grand Rapids, MI

Construction Services Manager Pella Windows and Doors by Horne

Construction Project Manager – Community / Institutional Projects | Grand Rapids, MI Jobot

Construction Project Manager – Industrial | Grand Rapids, MI Jobot

Operations Manager Amazon.com Services LLC

Key Account Manager Amphenol Borisch Technologies

Retail Representative - Saugatuck, Michigan Jars Cannabis

Senior Manager of Quality Amphenol Borisch Technologies

Business Development Manager Amphenol Borisch Technologies

Project Manager - Industrial Refrigeration Systems Gables Search Group

Human Resources Manager Treehouse Foods

Remote Sales Representative Reineke Agency

Account Executive Gilson Graphics

Sales Representative Company Confidential

Customer Experience Manager Five Below Inc

Customer Experience Manager (Full Time) The Michaels Companies Inc

Assistant Store Manager - Customer Experience PetSmart LLC

Customer Service Department Manager Meijer

Customer Service Manager Hobby Lobby Stores Inc

Assistant Manager Guest Experience | Breton Village Lululemon Athletica Inc

Resident Experience Manager Cardinal Group Holdings LLC

Customer Service Manager SpartanNash

Customer Service Manager C&S Wholesale Grocers LLC

Customer Engagement Manager Ryder System Inc

Strategic Customer Success Manager CertifID LLC

Customer Service Assistant Manager Ric's Food Center

Pro Experience Manager The Home Depot Inc

CUSTOMER RELATIONS MANAGER Century Communities Inc

Resident Experience Manager Cardinal Group Management&Advisory LLC

Experienced Medical Specialty Practice Manager, Full Time Holland Hospital

Customer Operations Manager Hertz Corp

Manager, Experience Researcher Deloitte Touche Tohmatsu Ltd

Customer Success Manager People Driven Technology Inc

Customer Service Manager Maple Leaf Farms

Customer Service Center Manager ChoiceOne Financial Services, Inc.

Customer Service Center Manager ChoiceOne Bank

Customer Service - Self Storage Manager Public Storage

Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids, Kalamazoo, Lansing - MI) Capital One Financial Corp

Customer Account Manager Howmet Aerospace Inc

Customer Success Manager Southwest Business Corporation

Sales Manager Lodgco Hospitality LLC

Territory Sales Manager (Texas) ODL, Inc.

Sales Manager - Grand Rapids, MI Nolan Transportation Group

Sales Manager The Kendall Group

Assistant Store Manager J&H Family Stores

Sales Manager Kendall Electric, Inc.

Territory Sales Manager - Grand Rapids Michigan Area Lippert Components, Inc.

Assistant Operations Manager Legends Hospitality, LLC

Test Center Manager (Grand Rapids, MI) Pearson plc

Business Manager, Own Brands Advantage Solutions

Part Sales Manager - Part Time AutoZone Inc

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