1,432 Results for

Customer Experience Manager Jobs in Cortland, NY

Jobs

From our plant in Niles, Michigan, we design and assemble electro-mechanical machines, video inspection camera systems and high-pressure water jetters that are built to last, easy to use, and ready for the job—backed by real-world know-how, hands-on training and unmatched service. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

30+ days ago

Work From Home, NY

$134,000–$201,000 / year
Full time

Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies. Conduct one-on-one review with all Account Representatives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.

30+ days ago

Town of Chili, NY

$117,000–$218,000 / year

Stays abreast of state-of-the-art technology; identifies disruptive or emerging technology trends for inclusion in Internal Research and Development or pursuit/program engineering change proposal opportunities. • 3 years of experience with management and leadership background with experience leading full software lifecycle development, including: executing performance appraisals, managing staffing allocation, software process leadership (CMMI), and career development.

1 day ago

Poplar Ridge, NY

$101,600–$158,500

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Saab, Inc. is seeking a dynamic, results-oriented Contracts Manager to be based out of our East Syracuse, NY or Quincy, MA office to support the proposal, negotiation, and execution (including modifications) of a diverse portfolio of contracts within our Air Traffic Management (ATM) and Defense business unit.

Experience working with the Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations Supplement (DFARS), or their equivalents, including applicable supplements, guidelines, requirements, and procedures, and for international pursuits and contracts, ensuring compliance with International Traffic in Arms Regulations (ITAR).

3 days ago

Town of Chili, NY

$110,500–$205,500 / year

The ideal candidate brings strong people leadership, deep systems thinking, and demonstrated success leading multidisciplinary engineering efforts in a highly regulated defense or aerospace environment. The Technical Manager - Systems Engineering provides technical and organizational leadership for the development, integration, and delivery of complex defense and aerospace systems.

1 day ago

New York

$95,000–$150,000 / year

We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.

20 days ago

Ithaca, NY

$17–$22.70 / hour

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

Ithaca, NY

$17–$22.70 / hour

30+ days ago

New York

This role is for a self-sufficient, fast-moving operator who can manage a large team, drive automation across our CX tech stack, and protect brand trust in public-facing channels — all without needing hand-holding. We're looking for a Senior Manager of Customer Experience to lead our Tier I and Social Support operations across a globally distributed team of 35+ agents and 4 Team Leads.

22 days ago

New York

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In order to enable millions of users to explore, interact with, and participate in live events worldwide, we’re seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth.

Optimize growth opportunities and reduce inefficiency: identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L.

30+ days ago

New York

You will be the liaison and manage communication between the wholesale team, our wholesale partner buying teams, our internal claims office(aftersales), finance, inventory control, and accounts receivable as well as our Retail and Outlet stores and liaison with logistics &Supply chain members in HQ. As part of the regional headquarters support function, the Logistics & Customer Service Manager works with Wholesale and finance team in delivering operational excellence through supporting our business activities across the Americas.

30+ days ago

New York

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans . The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

20 days ago

New York

Creates escalation protocol to resolve client issues and emergencies (this includes but is not limited to flight delays/cancellations, inclement weather, pending strikes, natural disasters, political unrest, client dissatisfaction & itinerary changes). This includes, but is not limited to: Combing through itineraries to collect missing details and ensuring that all client requests and preferences (established in planning process and as written on client forms) are completed to client’s satisfaction and shared with relevant parties.

Today

New York

Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs.

20 days ago

New York

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Events, People & AdministrationPlan, organize, and execute in-office and external events end-to-end (team lunches, holiday parties, and seasonal celebrations) in coordination with the marketing team and event manager.

6 days ago

New York

As the cornerstone of our teams, Senior Project Managers are the glue that binds cross-functional talents, orchestrating every project’s successful delivery. Strong expertise in Managing Adobe Experience Cloud projects, including AEM, AEP (CDP, CJA), Workfront, Adobe Analytics, and Adobe Target.

30+ days ago

City of Buffalo, NY

$50,000–$60,000 / year

p>We're looking for a driven, relationship-focused individual to grow and manage a portfolio of customers, uncover new opportunities, and deliver solutions that create real impact.

At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges.

6 days ago

New York

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility. The department focuses on strategic marketing initiatives across key stakeholder groups and leverages a wide range of engagement tactics to build recognition of Golub Capital as the premier firm in its markets.

30+ days ago

New York

Build and maintain trusted advisor relationships with senior executives at some of our most strategic sell-side clients, such as equity research teams and investment banking divisions, to align stakeholders and drive platform adoption. Serve as a proactive product expert who partners with champions and key decision-makers to deliver tailored success plans, drive consistent platform usage, and keep clients informed on updates and roadmap developments.

13 days ago

New York

As a Customer Success Manager, you’ll be the post‑sales champion for our buy‑side customers, including hedge funds, mutual funds, and other asset managers. You’ll learn the workflows of sophisticated investment teams, influence product usage, and play a key role in driving retention and expansion.

30+ days ago

Remote

$120,000–$135,000 / year

Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.

7 days ago

New York

You’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel. You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.

6 days ago

New York

Remote

$100,000–$120,000 / year

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

30+ days ago

New York

Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.

23 days ago

$128,100–$160,100 / year

You will be partnering with CS Ops, Sales Ops, GTM Systems, IT, Analytics Teams, Product, Finance, customer facing teams, and BI to fix "leaky buckets" in the customer lifecycle (e.g., improving the Sales-to-CS handoff or building early warning signals that flag at-risk customers for proactive outreach).

Engineering the CS Tech Stack: Partnering with the GTM Systems team to translate business requirements into technical realities in key GTM and Post Sales systems (ex: Salesforce, Agentforce, Databricks AI Apps, ChurnZero, Gainsight, Certinia, RocketLane).

26 days ago

New York

Remote

Rhymetec was founded in 2015 in New York City and was quickly established as an industry leader in cloud security, providing innovative and affordable cybersecurity and data privacy services to modern-day SaaS businesses. Working closely with the GTM (go-to-market team) and security team, the CSM will collaborate to upsell services based on client security goals and be in strong communication serving as the link from sales to service implementation, as well as ongoing customer support.

20 days ago

New York

Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof. Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible.

20 days ago

New York

Our commitment to excellence has earned high-profile honors, including being named one of TIME100’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. The Senior Manager, Customer Supply Chain Collaboration - Americas is a senior, cross‑channel operations leadership role responsible for shaping and leading the operating model that supports Sol de Janeiro’s most strategic retail partners and its Amazon business.

2 days ago

NY Statewide, NY

Remote

$90,746–$200,000 / year

Location: Providence, RI, US, 02903MI Statewide, MI, USKY Statewide, KY, USRI Statewide, RI, USTX Statewide, TX, USGA Statewide, GA, USVA Statewide, VA, USPA Statewide, PA, USNJ Statewide, NJ, USDC Statewide, DC, USME Statewide, ME, USOH Statewide, OH, USNY Statewide, NY, USIN Statewide, IN, USTN Statewide, TN, USWest Greenwich, RI, US, 02817FL Statewide, FL, USMD Statewide, MD, USDE Statewide, DE, USNH Statewide, NH, USStatewide, SC, USMA Statewide, MA, USNC Statewide, NC, USCT Statewide, CT, USWV Statewide, WV, US. + Solution Planning and design: facilitate internal communication and alignment across sales, product, technical, and leadership teams to ensure consistent strategy, insight sharing, and competitive positioning that aligns with the prospect Lottery organization’s operating model and strategic objectives.

2 days ago

$18.50–$19.50 / hour

An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

8 days ago

$46,988–$122,400 / year

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

7 days ago

New York

We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. Ensure the platform is designed for sensing modality extensibility beyond RFID; as next-generation hardware introduces additional sensing inputs, the platform's data model and integration contracts need to accommodate them without requiring retailers to re-integrate.

20 days ago

New York

Demonstrate the platform's depth as customer needs evolve, surfacing use cases across our six markets they haven't yet tapped and connecting new capabilities to live problems on their desk. Partner with customers to turn their market questions into real business outcomes, running game plan refreshes, battle card updates, and Coach AI sessions.

15 days ago

Syracuse, NY

Opportunity to manage and grow key customer accounts Exposure to strategic sales planning and merchandising execution Collaborative work environment with professional development opportunities Competitive compensation with potential for performance-based incentives. Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.

30+ days ago

New York

Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams. Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies.

30+ days ago

New York

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives.

20 days ago

New York

Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams.

12 days ago

McLean, New York

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.

30+ days ago

New York

Detail-oriented & organized: Capable of anticipating customer needs and proactively addressing any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location.

30+ days ago

New York

Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. Orchestrate cross-functional resources — proactively pulling in product, support, and services teams to resolve escalations, accelerate adoption, and deliver an exceptional customer experience.

20 days ago

New York Metropolitan, New York

$120,000–$180,000 / year

What Success Looks Like Retention and renewal rates exceeding market benchmarksIncreased ARR from upsells and expansions within existing accountsStrong client satisfaction and engagement metricsHigh adoption and utilization of Circadia technology at the facility levelConsistent collaboration and alignment across Market and Support teams Who You Are 7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaSProven track record managing multi-site healthcare clients or long-cycle B2B renewalsConfident and professional communicator who builds trust quickly at the executive and clinical levelsStrategic thinker with a consultative sales approach and strong analytical instinctsComfortable traveling across the country (approximately 50%)Excited by Circadia’s mission to transform patient care through intelligent monitoring and automation At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical‑grade accuracyPredictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advanceEnterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems Today our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks.

30+ days ago

New York

Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. Own a named portfolio of Affinity's largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex, high-value renewals and expansions.

20 days ago

New York

About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth.

30+ days ago

New York

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.

20 days ago

New York

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.

20 days ago

United States of America, New York

Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

23 days ago

New York

Additionally, the CSM serves as the liaison between the customer and the Conductor team, helping the customer coordinate cross-functional team initiatives that are required for successful organic marketing results. Advocate customer needs/issues cross-departmentally and program-manage customer concerns through a well-defined remediation process through early identification of risks to achieving customers strategic objectives.

30+ days ago

United States, New York

Discover more about our mission and vibrant camp atmosphere:

Instagram:bit.ly/noryi.
NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of over 4,000 children annually through immersive, hands-on learning experiences.

12 days ago

New York

Quality Customer Support Manager Key responsibilities include:Quality Communication & Customer AssistanceServe as the primary point of contact for product quality inquiries from key accounts. Customer Quality Issue ManagementReceive, log, and investigate quality complaints from customers, co-manufacturing partners, distributors, and retailers.

Today

New York

If you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here. More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

20 days ago

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Customer Experience Manager Jobs in Cortland, NY

Territory Manager - New York/Pennsylvania Spartan Tool LLC

Mgr Sales Division Medline Industries

Technical Manager - Software Engineering L3Harris Technologies

Contracts Manager Saab

Technical Manager - Systems Engineering L3Harris Technologies

Senior Customer Experience Manager Radar

Retail Manager- Customer Experience Manager Part Time The Michaels Companies Inc

Full-time Customer Experience Manager The Michaels Companies Inc

Senior Manager, Customer Experience Scentbird

Strategy & Analytics Manager - Customer Experience Efficiency StubHub

Logistics & Customer Service Manager, Americas Stella McCartney America

Manager, Store Experience - D2C Sony Music Global

Client Experience Manager Fiore and Associates

Client Experience Manager Prosper Health

Workplace Experience Manager Verve

Senior Project Manager, Adobe Experience Cloud (US) Code and Theory

Customer Success Sales Manager CADimensions, Inc.

Senior Manager, Digital Experience Golub Capital

Sell-Side Customer Success Manager Daloopa

Buy-Side Customer Success Manager Daloopa

Customer Success Manager (East Coast Remote) Motorola Solutions Inc

Senior Customer Success Manager Duffel

Enterprise Customer Success Manager Connecteam

Enterprise Customer Success Manager Darktrace

Customer Success Operations Manager, Onboarding & Professional Services Clio Ventures

Customer Success Manager Rhymetec

Enterprise Customer Success Manager Flip

Senior Manager, Customer Supply Chain Collaboration - Americas Sol de Janeiro

Customer Development Manager Brightstar Lottery

Customer Accounts Manager The Aaron's Co Inc

Client Experience Manager, Pharmacy Benefits Management CVS Health Corp

Product Manager, Retail Experience & Platform Radar

Customer Success Manager Liminal

Customer Manager Premium Retail Services Inc

Enterprise Customer Success Manager Kaizen Stackup

Customer Success Manager Emarketer

Manager Trainee - Premium Customers Avis Budget Group

Senior Manager, Product Management - Card Core Customer Data Management Capital One

Senior Customer Success Manager, Publishers Wunderkind

Senior Customer Success Manager Affinity.co

Customer Success Manager Circadia Health

Strategic Customer Success Manager Affinity.co

Customer Success Manager, Publisher SaaS Wunderkind

Senior Customer Success Manager Verve

Customer Success Manager Verve

Customer Success Manager Thomson Reuters

Sr. Customer Success Manager Conductor

NORY Customer Happiness Manager NORY

Quality Customer Support Manager Steuben Foods

Customer Success Manager Guidde

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